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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,117
Neutral
53
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,643)

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user jillianf8
New York
1 review
0 helpful votes
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March 29th, 2017

I had to give a big up to the *******@zazzle_inc for taking care of me! My order was way behind and they gave me a credit for the amount of my purchases! For being so late. Carey I believe was the one who helped me! Excellent customer service! Quality products very happy!

Date of experience: March 29, 2017

Thumbnail of user nancyp1889
Illinois
3 reviews
0 helpful votes
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June 4th, 2022
Verified purchase

Wasn't sure about ordering my Save The Dates cards. Was contemplating on making them myself. I took a chance and placed my order. I received my order sooner then expected. Great quality! Great work! Simply live them! Planning on ordering my Wedding Invitations as well.

Reason I chose this business:

Chose Zazzle because of their large selection. Also, I've ordered personalized ornaments from them before. Great quality!

Date of experience: June 4, 2022

Thumbnail of user trevorm239
GB
1 review
1 helpful vote
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September 3rd, 2021

Ordered a personalised clock from Zazzle. Cheap shoddy and very poor quality. When tried to refund, no trace of my order. Apparently I had ordered from American Zazzle so I had to call them. Issued a refund but wouldn't recommend these people.

Order ID **************611

Date of experience: September 3, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Trevor,
We are very sorry to hear of the issues you have encountered. If you require further assistance, we can be reached directly at social@zazzle.com.

Thank you,
Ryan

Thumbnail of user debim80
Texas
2 reviews
0 helpful votes
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August 10th, 2024
Verified purchase

Everything about the process was easy! The items were exactly as I had hoped.

Date of experience: July 31, 2024

Thumbnail of user christiec33
California
8 reviews
26 helpful votes
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December 27th, 2018

Each poster I ordered was from a different artist and were different sizes, small and large. But all of them arrived in poor quality. One poster was a detailed world map. The only legible words are the large country and city names. Another poster was a periodic table, with each side cropped off and chunks of ink missing. The third was a botanical mushroom poster that was super blurry. The last was a solar system chart with the top cropped off.

In Zazzles promotional emails, they say satisfaction is guaranteed. But when I sent them pictures and asked for a refund, I was begrudgingly offered a credit of the sale price I paid so I can apply that to order the posters again at FULL PRICE. Yes, they want more money to replace them!

When I asked how I could be sure I wouldn't get more blurriness and cropping, they offered to have someone actually look at the posters before shipping them this time!

Never again will I shop there!

Date of experience: December 27, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

HelloChristie,

I am so sorry to hear about the issues you encountered with your posters. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user terrim6
California
1 review
1 helpful vote
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April 9th, 2012

Ordered three specialty ties from Zazzle. When they arrived, they were a bit too wide for my husband's taste. They also had a hard starchy feel to them. When I requested a RMA number, the customer service department totally took care of me! This is a totally awesome company! Very customer service oriented! I wouldn't hesitate to order from them again.

Date of experience: April 9, 2012

Thumbnail of user kimj9
Oregon
1 review
2 helpful votes
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May 23rd, 2012

I ordered a shirt i designed and it was to small but it was an XL ans that is what i normally wear. I called the rep was so sweet and said she would take care of that for me. Well the second shirt which was an XXL still did not fit. I called and the next rep sent me an email to help me find a shirt that would be true to fit. I can not say enough good things about Zazzle and their employees they are WONDERFUL and i will do business with them and refer them for sure! Thanks soo much Kim Jordan

Date of experience: May 23, 2012

Thumbnail of user sarahj2024
California
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

These came out so stinking cute. So happy with how fast the turn around was. Can't wait to have them at my wedding.

Date of experience: June 18, 2024

Thumbnail of user shannont506
New Hampshire
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

I've ordered from zazzle a few times and have nothing but great things to say! The invitations came out beautiful and arrived earlier than expected!

Date of experience: June 18, 2024

Thumbnail of user kiak11
Mississippi
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Ive ordered these cards twice! Each time they have been excellent! My friend gets so many compliments on them when he passes them out!

Date of experience: June 18, 2024

Thumbnail of user maryl3078
Illinois
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

Love all your designs. Beautiful work. Fast service. Ordered 3 times. Never disappointed. Can't beat the price... 1 Birthday & 2 Anniversaries. So happy with my purchases. Will definitely order again.

Date of experience: May 8, 2022

Thumbnail of user brandif79
California
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

The invites are super cute. The only thing was that I messaged the artist right after I ordered the invites asking to add a zipcode because the sample looked weird with it. I didn't get a message back until after they shipped saying I would have to cancel the order and re order. Which was ridiculous.

Reason I chose this business:

I previously ordered a notebook as a gift and loved it. I don't think I would order invites again.

Date of experience: July 21, 2022

Thumbnail of user samanthah74
Texas
1 review
2 helpful votes
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June 3rd, 2017
• Updated review

After my initial review I was contacted by Diona <Thank you for contacting me and keeping me up dated> I received an e-mail about my shirt being sent out on June 2nd! I received the shirt today, June 3rd, via UPS... there was just one problem. It was the wrong shirt. Luckily, the name was correct but I had ordered a Baby American Apparel 3/4 Sleeve Raglan T-Shirt, colored blue... but received a plain white shirt instead.

It's way too late to try to send it back and try again as my son's birthday party is next week. Over all I'm still not that impressed considering the order was placed on the 7th... of May. :/

Date of experience: June 3, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Samantha,

We will have a member of our CS Team reach out to you shortly via e-mail.

Thanks,
Diona

It's been almost a month...
May 31st, 2017
• Previous review

I placed an order on the 7th of May. I emailed on the 22nd to check the status of the shirt to see if it would make it by my deadline of June 5th for my son's first birthday. I was emailed a generic response. I know this was a generic response as I received the same response when I emailed again on the 28th. Both emails said: "We sincerely apologize for the delay on your current Zazzle order.

We have contacted our production team for an update and we are working diligently with them to produce your order. Please know we will continue to monitor your order to ensure it ships out as quickly as possible.

In the meantime we have upgraded your shipping to a faster method as a courtesy to you (at no extra charge). Once your order ships, please disregard the automated email you will receive referring to your original shipping method. That shipping email will only confirm the shipment of your order, but will not properly reflect the shipping upgrade that has been applied to the package.

We thank you for your patience in regards to your order. Please feel free to contact us if you have any other questions or concerns and we would be more than happy to assist you further.
----------------------------------------------------------------------------------------

Steve
Customer Support Hero
Zazzle Inc."

I was so hoping my son would have received it on time but it doesn't look like it will and I can't seem to get a real response from the company.

Date of experience: May 31, 2017

Thumbnail of user marcb30
Canada
1 review
1 helpful vote
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June 10th, 2014

DO NOT USE THIS COMPANY!

We ordered wedding invitations. We received someone's 50th anniversary cards instead. Zazzle takes your money and does not get back to you. We called a douzen times and stayed on hold for an hour each time. No body answers the phone. This site is a scam!

Date of experience: June 10, 2014

Thumbnail of user rebeccas92
GB
1 review
1 helpful vote
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February 28th, 2016

I order a t-shirt from Zazzle. I paid £15 for delivery! But it was express so that's ok I guess. So £30 in total as t-shirt was about £15

Got the order, and now have been sent an invoice from Zazzle for $21.82. Nothing on the invoice to say what it relates to, but a quick goggle says it is import fees!

SO BEWARE! The price you pay at the till is not the real price, you will be hit be a 2nd invoice for import fees, though this was never mentioned at anytime when browsing the site or placing the order.

I have raised a case with the customer service team but by looking at these reviews I don't expect a response soon. As I ordered to my work address, work are now chasing me for payment. SNEEKY.

Do not order from here as they have hidden fees. All together including the new invoice the t-shirt was NOT worth it.

Date of experience: February 25, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Thank you for your feedback and we apologize for any frustrations.It looks as though a member of our CS Team has already reached out to you via email in regards to the issue, if you have any questions or concerns, please feel free to respond to their email. Thank you.

Thumbnail of user stephanies2473
Indiana
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

I was looking for done kind of fun little thing to send my daughter for Social Worker Month in March. I searched "gifts social workers" and was really intrigued by what Zazzle showed. Hadn't tried them previously, but nice site, well-organized, gave me nothing but what I searched for. I found some reslly cute buttons she could wear at the pediatric medical center where she works. They were sobreseía belt priced I got her give different ones, so she has one for each day of her work week. Shipping was quick, with items arriving well-packed and intact.

Reason I chose this business:

When I Google-searched “social worker gifts,” Zazzle showed some really clever and cute items that caught my interest.

Date of experience: April 7, 2022

Thumbnail of user robinf563
Wisconsin
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

The wedding invitations I designed and ordered were finished and delivered early. The cards were exactly as I order them.
A small issue had to do with the size of the font. My fiancé and my family's have some elderly members that will not be able to read the font because it was too small when printed.

The only true negative about the experience was the placement of my delivery, and that is the mail service not Zazzle.

Reason I chose this business:

My sister-in-law recommended it.

Date of experience: October 25, 2023

Thumbnail of user carolynd939
Missouri
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

The material was of good quality
The print is really good
The shirt was small to be X-large woman (it is a bit snug on her, but she still loves it)
I will think twice on how to size a shirt, and I did look on the size chart, but it still seems small for a woman, more like a Jr. Or teen size shirt

Reason I chose this business:

The web site is user friendly and was not a struggle

Date of experience: April 8, 2024

Thumbnail of user michaelw3726
California
1 review
0 helpful votes
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August 13th, 2021

The luggage tag I ordered & received is fine. My complaint is with the so-called "expedited" delivery fee ($14.99) I was charged. The supposed delivery time was 2 days from manufacture, but it was more than a week since I received a e-mail telling me the item was READY TO SHIP. Not very expeditious in my mind, and cetainly not worth that high a fee. I'll think twice before ordering from Zazzle again.

MKW

Products used:
luggage tag

Service
Value
Shipping
Quality

Date of experience: August 13, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Michael,
We are very to hear of the delays you've encountered! We would be more then happy to investigate further and provide a resolution! We can be reached directly at social@zazzle.com, we hope to hear from you!

Thank you,
Ryan

Thumbnail of user camilles34
Texas
2 reviews
6 helpful votes
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December 19th, 2018

The item I ordered was taking a bit long to be made, so I sent an email to customer service expressing my concern that I needed the item by Christmas. Within one hour the customer service team kindly replied and upgraded my shipping to "next day air." My item was shipped today and will be here on the 20th!

Their communication and customer service was STELLAR.

Thank you!

Date of experience: December 19, 2018

Thumbnail of user victoriap31
Louisiana
1 review
1 helpful vote
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August 2nd, 2016

I read a couple reviews on this site about Zazzle products prior to ordering. So, I was very hesitant to order from them. However, with the price of cards being so low, I felt I didn't have too much to lose if they weren't very good.
Boy am I glad I did! I ordered cards from Zazzle to ask my bridesmaids if they would be in my wedding. They came out absolutely GORGEOUS! The colors, the writing, everything on them was exactly as it showed online. I was also impressed with the quality of the card, (thick cardstock). The company also sent me an envelope for each card, which I was expecting.
I love my cards so much that I plan to order wedding invitations with them as well!

Date of experience: August 2, 2016

Thumbnail of user danessaj
California
1 review
1 helpful vote
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March 22nd, 2017

I ordered some 40th Anniversary party invitations (black with light grayish-white lettering) and could not be any happier. This was my first time ordering with Zazzle and based on some of the negative reviews I was a little scared to order from them, but I really liked what I saw online. No regrets. The 5 1/2 x 5 1/2 square anniversary invites I chose, were a nice sturdy card stock, and had a rich black matte color and the lettering was crisp and clean. Very classy. I have already received compliments from some of our invitees who called in to RSVP.
Also would like to say "thank you" to Peter in customer service who helped expedite my order arrival date. Will order from them again.

Mrs. D. Jackson

Date of experience: March 22, 2017

Thumbnail of user frankk59
Colorado
1 review
1 helpful vote
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December 22nd, 2016

Ordered in stock items that were scheduled to be delivered by December 15th. Sent several emails by December 20th and received zero response. Waited online for hours to finally speak with someone December 22nd and was told sorry order won't be on time for Christmas but maybe the week after. The only compensation they offered was free shipping. Don't waste your money if you want something on time. Terrible customer service

Date of experience: December 22, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Frank,

We are so sorry to hear that your items have not been delivered.
If you could please message us your order information, we would be happy to assist you further.

Thank you,
Terri

Thumbnail of user nealp13
Pennsylvania
1 review
4 helpful votes
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February 6th, 2017

I just tried setting up an account and it was impossible! I must've reset my account password about 5 times. Finally, when trying to set up a store name, nothing I came up with was acceptable. I was instructed to use letters and numbers and even when my store name only had letters in it, it still wasn't accepted. Definitely NOT USER FRIENDLY! I'll use someone else. This was a waste of over an hour of my time!

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 6, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Neal,

I'm so sorry to hear this, and I definitely want to help. I've sent you a private message and I would love to hear back to see how I can make this right.

Best Regards,

Amanda
Zazzle Customer Support

Thumbnail of user ronaldh797
California
1 review
0 helpful votes
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June 1st, 2021

I purchased 2 items 20 days before I needed them, one item arrived on the 18th day and I am still waiting for the other item. I paid extra to have it delivered earlier to ensure I met the required date, however they were unable to meet either date with the delivery of my items. I have tried to reach out to them, however No one has responded to my email. I tried calling, however, due to the call volume and Covid -19, they are unable to take your call and suggest you leave a message.

Even trying to write this review, i am going through a third party, with the hopes, someone else wont make the same mistake I did.

I will never recommend this site and I suggest all Veteran's avoid it like the plaque.

Tip for consumers:
Avoid like the plague!!!!! It isn't worth the time or hassle, when they don't deliver on their promise.

Products used:
None

Service
Value
Shipping
Quality

Date of experience: June 1, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Ronald,

We are very sorry to hear your recent orders were delayed in transit. That is certainly not the customer experience we strive for. We've reached out to you directly via email to provide you with a few resolutions.
We look forward to hearing back from you.

Thank you,
Yvonne

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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