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Zazzle has a rating of 4.5 stars from 10,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
So very happy with this purchase as the quality was stellar and shipping careful and fast. Hit a snafu initially, but customer support was stellar and it was resolved with care and in a gracious manner! I'm loving Zazzle!
Date of experience: May 17, 2017
I had been looking for a guest book with sunflowers on it to use at my Mom's memorial service and was having no luck. Not only was I able to get a guest book with sunflowers on it but I was able to add a picture of my Mom on it too. It turned out beautiful... much better than I had expected it to be and the price was amazing. I couldn't even get a plain book for the price I was able to the the one from Zazzle for with all I wanted on the front of it. And service was FAST! I would definitely use this site again.
Date of experience: May 8, 2012
I ordered invites for my husband's 80th birthday party. I found the Zazzle site easy to use, easy to modify the invite, ordering simple and clear and the invites came within 1 week. I am very happy, thank you.
It just popped up on Facebook and I was in need of invites and found exactly what I wanted.
Date of experience: August 26, 2022
Designed a custom mug for a friend and couldn't be happier with the outcome. The designer interface takes a moment to understand, but provides a lot of options. The quality of the mug came out better than I expected!
Date of experience: August 29, 2023
Zazzle said they would cancel my order if they did not hear back from me with official documentation. Didn't have time for that, so I ordered from somewhere else trusting they had actually canceled and then got my Zazzle order and charge. I had paid for expedited shipping so that wasn't cheap. No problem with the item itself.
Date of experience: June 21, 2022
We got our Save The Dates printed here. Far Far exceeded our expectations on print quality. Laser perfect. Brilliant colors. The paper quality was true quality papaer and the delivery time for 250 card (plus envelopes) was just a couple of days. The envelopes were just plain white though. They were nice and of good quality, but were just plain white. Mad love for this site.
Date of experience: October 30, 2010
I ordered a Christmas ornament from this company. The ornament was "Joy to the World Funny Trump Mugshot Ceramic Ornament." I ordered it and paid for it. I received an email very shortly. The email explained to me that Zazzle considered the ornament improper and therefore, would refund my money and cancel the order. I am very upset about this! Why was it listed for sale on the site if they weren't going to sell it? Ann Scott
Date of experience: May 3, 2018
Hello Ann,
I am so sorry to hear that your order could not get processed. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A member from our Content Management Team will look further into this and get in touch with via e-mail with more details.
Thank you for your patience.
Best,
Kevin
I ordered business cards and gift cards from them which is the worst quality EVER so thin and bad quality! They have their fake "if you don't love it return it" motto but you have to get an RA and it's impossible to get hold of anyone I've sent two emails and phoned and phoned but nothing? I had to create this post in hopes that a customer service representative would care enough to contact me so I can send this S#it back! STAY AWAY
Date of experience: July 8, 2014
Hi. We apologize you had issues with your order. Our CS team will contact you via e-mail shortly. Thank you.
Bought this as a gift. Haven't given it yet, but ordered size medium and it looks like a small and concerned it may not fit. Disappointed.
Date of experience: July 3, 2024
Hi there,
I am so sorry to hear about the disappointment with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
I was able to easly customize my "Save the Date" for the Bachelorette to the Actual Bachelorette Invitations as well as to the Bridal Shower invitations for an entire suite. Nice paper, nice printing and they arrived faster than expected. I do wish zazzle offered envelope liners, they are such a nice touch to customize an invitation. Maybe in the future?
My daughter has been using them and recommended.
Date of experience: April 28, 2022
I ordered a shirt from them that came in wrong. It cost me $21 dollars. I wrote them an email. No Response. I chatted with someone who said they were going to give me a credit. He only gave me a $14 dollar credit. I emailed them again to ask about the $14 dollar credit when I paid $21 dollars. No response again. Chatted again with someone who basically told me they couldn't do anything and I just had to reorder and pay the extra money. So. In the end. I had to pay another $13 dollars to get a shirt that came in wrong in the first place.
Date of experience: August 2, 2018
Hi Jennifer,
I am so sorry to hear about the issue that you ran into with your shirt. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
Do NOT order from them. I ordered on 11/15 and the order was supposed to come to me by 11/21 or 11/22. I emailed on 11/21 and the response was we will escalate your order for shipping but no shipping information. ON 11/22 i called and got hung up on. I called back and was told my order was still in production and did i still want it? How it was for tday with turkeys on it why would i want that after the holidays? Now i have to wait 7-10 business days for their mess ups. Classy company right? IF you couldnt honor the order update the customer not have the customer chase you around to get an answer
Tip for consumers:
They made things right I would stay on top of them as they will make things right but should have this sense of urgency from the beginning
Date of experience: November 22, 2016
Hello Latoi,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for. After my conversation with you over the phone, I sent you an e-mail as well. Please respond back to that e-mail if you have any further questions and I'd be happy to help.
I look forward to assisting you further!
Thank you,
Christine
I liked the many selections. One that I bought was I Think therefore I'm atheist and I was dissapointed only because the "therefore" word is almost not visible. It looked somewhat dim on the site but I thought it would be more visible than it is. When going back to the site to look at it though I guess what you see is what you get. I am happy with the others that I ordered.
Date of experience: September 10, 2012
It was super easy to customize and I had my stamp super quick.
Date of experience: July 30, 2024
This was My first time using this company. I ordered Christmas cards/save the dates and after a week of waiting, I received an empty box with no item, just tissue paper. I cant imagine why a box wouldnt be double checked to ensure the item was in it prior to delivery. Very dissapointed with my first purchase and hope the company can fix this in a timely manner.
Date of experience: December 10, 2017
Hello Jessica,
I am so sorry to hear that you received an empty package. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
Recently ordered a tshirt and realised that there was a spelling error. Contacted customer services who by this stage had taken my payment only to be told that there was nothing they could do. I have sent numerous emails trying to get my money back, seems to me that this company are thieves. Pure and simple, absolutely disgusted and i will slam this company at every avaliable oppurtunity
Date of experience: June 10, 2014
It was super easy to navigate the website, choose shape, color, font and more! I'm not a techy person so having a website with easy tools to use and purchase all in one was the place for me!
I have shopped here before and it’s always a pleasant experience
Date of experience: May 18, 2024
Make certain to check the dimensions of the card, during the editing phase the card appeared larthan it was. I had intended to get a standard RSVP size card, when it arrived it was the size of a business card. Design was beautiful - but older guests may need magnifying glass to read.
Previous roder.
Date of experience: June 21, 2022
I wasn't able to center my writing on the back of my card and thought you would make it look correctly centered on the card to make it look good but, now I have cards that look like I made them myself at home not professionally printed
The design looked good
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 24, 2023
I want to Thank Ms. Niamb for her assistant in helping me process my order. She went above and beyond to help me. I just want the company to know that she's a wonderful asset to the company. She was patient and kind. Just Awesome!
I love this company!
Date of experience: April 9, 2018
I ordered reserved seat cards for an in memory of two members of our family that are no longer with us. We are planning a vow renewal for our 20th anniversary in a couple years and decided to go ahead with them now and I couldn't be happier!
I saw an add online and thought I would check it out. I’m happy that I did!
Date of experience: May 26, 2022
Everything I have ordered is top quality. My experience has been that the artists are helpful with customizing their items. Mostly the designs are unique, quality is top notch, and everything has gone smoothly! Love Zazzle!
Quality, unique designs, service!
Date of experience: November 22, 2022
Beautiful and simple postcards! I love the design and overall look.
Friend recommended
Date of experience: July 31, 2024
I'm a small business and use Zazzle for my business cards and gift certificates. The quality is excellent!
Date of experience: July 3, 2024
I tried to order and I then had to enter my e-mail address and it it kept stating that it was an invalid address ( tried on several occasions) Then I attempted calling in hopes to speak to an actual person and was on hold for over30 mins. Decided that my business will be appreciated elsewhere.
Date of experience: April 1, 2013
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
As a seller, they'll do anything to keep the little money you made. They rely on the slavery of others. The most anyone can make, doing full time with amazing art, would probably just be hundreds. Not all it's made out to be.