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Zazzle has a rating of 4.5 stars from 10,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Easy to design and quick delivery, can't beat it! I paid $50 in total but the product is 100% worth it.
I wanted a way to market my instagram and integrate a QR code that will generate revenue for my business.
Date of experience: June 14, 2024
I checked on their website the ownership of the company. I understand their problems now! This is a family run business with a lot of problems. I waited 22 minutes to get someone from customer service. I must tell you she was very good at helping me. However it was still a 20 minute wait. They are not prepared to handle the Christmas rush. Also they store your credit card information so if you do not want that done you must check a box, which in my case not interested in losing my identity. Here is a grand rip off if you order ONE HOLIDAY CARD YOU PAY 6 DOLLARS SHIPPING COST. Let me say it again a giant rip off. I ordered from another web store and I ordered one card and they shipped it free, in fact all their cards regardless of the amount are shipped free. I doubt that I will use ZAZZLE again.
Date of experience: December 2, 2015
I ordered some customised mugs for a Christmas present, I ended up spending over $50. When the mugs did come they had sent me someone else's order! When i emailled them I recieved an automated email, no apology. An apology would have been nice because by the time the new shipment came Christmas had been and gone. Today I recieved the reprinted mugs and they have been printed on different sizes, when i ordered all the same size!
I would not deal with Zazzle again
Date of experience: December 28, 2010
This was a steampunk clock. It is a background picture and not real objects. One thing that I had to do was to repaint the hands on the clock. They blended into the background and I could barely see them.
Zazzle is quick with many choices.
Date of experience: August 14, 2022
Placed a banner order on 5/10/2021 for a 5/21/2021 event. On 5/19/2021, I received someone else's graduation banner which now you have 2 dissatisfied customers. I called & the rep tried to blame the courier for me not receiving it which I told him "the courier has nothing to do with the production & labeling"). I asked for a supv & was connected to Mariel, she made an exception to expedite my order & overnight it to me. Of course, I never received the banner & had no banner for my function. I called again on 5/24/2021 since they are closed on the weekend to get my refund. I will never do business with them again especially for a major event.
Products used:
None
Date of experience: May 24, 2021
I had these stamps made to compliment invitations I had made with your company, for my daughter's engagement party. They are absolutely beautiful, I am 100% pleased with this product. I fully endorse this company and the productes they provide
Date of experience: June 9, 2012
Just like the other ladies on this feed. I ordered stamps on 8/1 and they're now a week late and every time I call customer service I'm on hold for at least 30 minutes and receive no answers to when my order will get here. They told me they would personally call me today with answers and I've received no phone call. I have tried to be nice and understanding but this is beyond frustrating. If this company is going to be making or manufacturing ANYTHING WEDDING related. Then they need to have better costumer service. There are timeframes that brides have to maintain to make sure everything is delivered on time. I will be calling to get my money back if my order isn't shipped tomorrow by noon. This is RIDICULOUS! I'm very disappointed
Date of experience: August 15, 2017
Hello Katie,
I am so sorry to hear about the delay on your stamp order and your overall experience with our customer support team. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be personally looking into this and reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
My only thing is that I paid a lot extra to get my order rushed. And it didn't get shipped until the day it was supposed to be here and then I didn't receive it till late. So that was very stressful that it wouldn't be here on time
Date of experience: January 11, 2023
I've ordered a handful of items with no problems from Zazzle. I decided I would order a couple t-shirts with my logo just to see how they looked. My order was on the 7th of August. The 20th of August the order still says its in the process of "Making". I thought that was maybe an error and sent in an inquiry stating if its on the way please let me know, but if the order has just fallen through the cracks, please cancel it. Well at 4 am today I get an email telling me my order was cancelled. No sorry we screwed up, no we will make it right, just here's your cancellation. No sorry we have had your money since the 7th and it will be another week or more to get refunded. Just disgusted at Zazzle "We promise 100% satisfaction". Might want to change your mission statement.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 20, 2016
Hello Christopher,
I’m so sorry to hear about the delay in your order, as well as the correspondence you received from our agent. That’s definitely not the kind of customer experience we strive for and I would love the opportunity to make this right. I’ll be reaching out to you directly via email.
I look forward to assisting you further!
Thank you,
Terri
I order 2 St. Patricks day shirts almost 2 weeks ago. I received my order Tuesday when I opened the packaged they had sent me the wrong size, I had ordered a XL and they sent me a M. When I called and told them I was leaving Friday for St. Patricks day they told me tough luck. Then I spoke with a manager who said they were going to overnight it to me so I would have it by Thursday... Today is Thursday and they just sent me a email saying they still haven't shipped the shirt yet. I am really upset because this is an error on there part and they are acting like it is my fault... Never will I do buisness there again
Date of experience: March 10, 2011
It was very easy to design my business card. I was very happy with the quality of the paper stock and delivery was quick!
Date of experience: July 3, 2024
That's really it haha. Came in the mailbox so i was worried someone stole it, but that was my bad. There was a hole in the package but that can be due to the shipping service. But other than that everything was good!
Saw it mentioned on reddit and thought to give it a go
Date of experience: December 7, 2023
I was at Witts-end so I placed a call to customer service at dazzle... the guy who answered could not have been any more patient and nice to me... he could see what I had started... he talked me through the rest but I still couldnt add it to the cart... so he did it for me... he was great... really great! Thank You so much!
Date of experience: March 26, 2018
I designed an itinerary that I wanted to email. There was an option to email the intinerary to myself to make sure it was sent accurately. However, it just showed the first page and directed me back to the site. VERY misleading and the customer service agent was not helpful. I would not recommend using them for anything!
Date of experience: November 28, 2018
Hello Lauren,
I am so sorry to hear about the issue that you had on our website. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
I will be sending you a private message here requesting for your order details so that we can help look into this.
I look forward to assisting you further!
Thank you,
Kevin
Very pleased with this site! It was very easy to manuver and order from. I didn't have any problems with my order at all. The product came in a timely manner and I am very pleased with the way the product turned out! I will definitely recommend this site!
Date of experience: May 16, 2013
Easy to place my order. This was a custom print order for an upcoming Steampunk-themed Rehearsal Dinner. I was impressed with the printing quality and how easy it was to modify the text. I would order again.
Date of experience: October 1, 2022
I want to thank Mario for the excellent job he did in solving my problem with my Zazzle products and account today. Mario was very professional, he listens and he was very concerned about my problem. And he resolved the provblem to my satisfaction! So thank you Mario for an AWESOME job. You are the best!
Date of experience: April 11, 2018
Easy and beautiful! Great deal and quality! Will continue to use zazzle!
Date of experience: July 30, 2024
We have the perfect invitations for a joint fiesta party. These are really cute! They arrived really quickly and in perfect shape. This is the 2nd time I Have used zazzle for Invitations and I'm really happy.
Date of experience: May 31, 2023
I p purchased a Groupon and when I tried to use it I found out that the invitation I chose was not available with the Groupon. I was so disappointed because it was the one I really wanted. The amazing lady I spoke with searched and searched for a way to make it work for me and still be able to use the Groupon. Once she found a template that would work she went in and made all of the customizing to make it just like the one I had already created. She listened and was so patient, I could not have had a better experience! I wish I had her name to give her a personal thank you shout out
Date of experience: May 25, 2018
I ordered a christmas ornament for my boyfriend and it turned out horribly. I worked very hard to make sure this ornament was perfect and was in no way going to accidentally cut off (I am a complete perfectionist) but regardless, the pictures I had placed on the ornament were on there crooked and the words at the top had the hole that the string threw over the words. The quality was just plain bad; the pictures and the words were fuzzy and the words on the back were completely discolored and the words on the top appeared to have been smudged off and were hardly legible. It is honestly disgusting that a large company would think that this would suffice and attempt to send it to me like this. What is worse is I called them to tell them of this issue as I write this and I have been on the phone for over an hour. This is just unacceptable.
Date of experience: November 30, 2015
Thank you for the feedback, and we wholeheartedly apologize about your experience and wait time. Unfortunately, when looking up the order number you have provided, it is invalid. Could you provide that to us again? Thank you.
Very easy order process. The invitations are nice quality.
Ease of ordering and found the look I wanted.
Date of experience: July 31, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Tracey
We are very sorry to hear of the complications you have experienced with the custom banner you ordered. That is certainly not the customer experience we strive for and we truly apologize for the disappointment and inconvenience caused.
We can see that you have since been assisted with a refund for this order. Should you need anything more then we can be reached directly at social@zazzle.com.
Thank you,
Yvonne