Zazzle

I ordered a pink banner for a pink and silver party I'm working on and I received a lavender and purple banner with hot pink words. When I called I was told to take a picture of the banner to upload to send to Zazzle. I asked if could just return the banner and was told that process takes much longer. This is not cool. Although the price for banners is great at Zazzle I'm not understanding what the 100% satisfaction policy entails. When I asked if I could just order another banner I was told that they need an image of the wrong banner in order to credit my account. I need the banner before the event on May 4th and this is truly a hassel. Production team clearly had to see that the colors were lavender and purple vs pink. Now I am in a situation for my client. Although I would recommend Zazzle and continue to place orders with Zazzle I would recommend improving the return process.

Frances Greenwood
Beyond the De'Kor

Zazzle came through on a rush delivery of program update announcements for a memorial service. The package was delivered on time and the product was beautiful. Designing and customizing the announcements were easy, I couldn't be happier.

I had experienced two different order issues with purchases through Zazzle. I left a review that wasn't great siting my issues with the shipping of one of the orders. Nana at Zazzle replied quickly to my review, with a recap of the shipping and a discount code. It was nice to recieve acknowledgment for my issue and to see someone offer some help.

I was surprised that my white shirt did not have the logo on the back of the shirt like the blue shirt that I had ordered

I ordered a Christmas gift at the beginning of December and the estimated shipping was December 22nd. It was processing for 2 weeks and I gave them a call. By call i mean I called them and was on hold for an hour before I quit and hung up. I sent them countless emails to customer support, never heard back. I called again, another hold for an hour and finally somebody answered. They said that my item was no longer in production. Seriously? Why was there an option to still buy it? I asked them to order it in a different color and express ship it to me. Guess what... it is still processing. I have sent MORE emails and tried calling again. It is IMPOSSIBLE to get ahold of anyone. Now I have to think of another Christmas gift to get which is always fun 5 days before Christmas. WORST. CUSTOMER. SERVICE. EVER

Do not shop here. You have been warned.

Zazzle is a great site. Everything I have received from there has been of excellent quality and exactly as described on the website. Some items have been even better quality than expected.

Ordered a shirt from Zazzle and when it arrived it was too small so I requested to exchange it and to my surprise Zazzle told me to keep the wrong size shirt and gave me the right size shirt without an extra fee!

I was recommended to Zazzle by a good friend + I was confident that I would like my order. However, I was estatic when I received my order, I was very pleased. The quality was exceptional; I'll definitely be ordering again!

I attempted to order from this company for Christmas. The company informed me that the order was not going to arrive in time, so I cancelled the order. However, the company charged by credit card for a "Membership" anyway. When I wrote to them, they informed me that it was an auto-renewal (which is odd since the order was cancelled) and it couldn't be refunded. But they cancelled future charges. What a SCAM! BEWARE of this company, the more I read, the more I know that they are NOT legit.

I ordered custom mug and a greeting card for my grandmas bday, the custom mug has been approved but the other one was not. They told me that they need to cancel the entire order, and send me the refund within 7-10 working days! Wtf! Now they told me to send another order and pay again. Poor system! Definitely not to use zazzle again.

Great product got it extremely fast. I should have went with the recommended size but I went with the 3x5 and it was a little too small but that was my fault. It's a nice invitation and I can't wait to mail them oit!

I found exactly what I was looking for and everything arrived in wonderful condition. I would definitely buy.

My daughter ordered her wedding programs from Zazzle.com. They were in processing for well over a week after the site promised they would be processed in a day. With the wedding two days away, they still hadn't been shipped. I called twice, talked to two different men, both of whom promised me they would put a rush the order and send it via overnight delivery. I called a third time and talked with a woman who told me because it was my daughter's order, she couldn't speak with me about it. Hellooo... is this information protected by HIPAA? I was just trying to see if they were being shipped that day because if not, don't bother! Please stay away from this site if you want something done in a timely manner. Why do they ask you the event date and then not bother to tell you they can't possibly deliver by then?

I procrastinated a bit with my order so I wasn't sure if my branded table cloth would arrive on time. But it did. Arrived the day before and it looked great! Thank you!

Ordered invitations, received them but they appeared NOTHING like my online design. Returned and demanded a refund. Followed instructions on how to return them all. Got an email from customer support saying they received the package with "no product inside". I have my UPS receipt proving how heavy my package was since it contained quite a few invitations, so how did they receive a 4lb package with "no product"!? MAKES NO SENSE! They are trying to scam me!

BEWARE! STAY AWAY! DO NOT USE ZAZZLE! Print quality was also TRASH!

They are so cute. I just wish I would have had more info on changing the font size. It's small, but it will be ok.

The site was easy to navigate and easy to find things and the item I got was awesome everything was perfect I have no complaints about Zazzle site

It was an easy task to get invitations personalized, and minimal cost. Efficient shipping, too.

Great service and the delivery time was great! Original time was the 18th but it showed up on the 11th so overall I'm very satisfied with my order. I will definitely order from dazzle many more times. Thank you so much for the wonderful experience.

Have been getting these invitations done for I think the last six years by this vendor and have been well pleased with each order.

DO NOT USE! I ordered products almost one month in advance as I was in charge of party favors for an event. I was given a ship date well in advance of my party. As the date approached no zazzle package. I emailed customer support multiple times NO RESPONSE. Attempted to call and had ridiculously long wait times 45 minutes and then disconnected before any live person. After hours of calling a rep finally took my call apologized and promised expidited shipping and it would arrive. Guess what it never did. Called again with same frustrating difficulty finally talked to someone who apologized said they would try to get them to me and of course it didn't happen. Happy party with no decorations. TERRIBLE CUSTOMER SERVICE. TERRIBLE EXPERIENCE. I see almost 700 1 star reviews here. Not surprised.

I will never be using this site again. They never classified that there were two sides of the pillow to decorate and I didn't realize there were a front and back design to fill out until I got the order literally a month and ten days later. The order took FOREVER to come. They clarified it takes 7-21 days for the processing to finish, but I ordered it on Dec. 13th (hoping it would have shipped by Christmas Day or on Christmas Day) but nothing until THIS MORNING. The photo quality came out okay but would have been perfect if I was informed that there were two sides to fill out. The casing feels super cheap, as well.

This company doesn't seem to have any quality control. I ordered 2 shirts, the same size with the same design... it came back with the design in 2 different sizes and one was obviously crooked; Ray Charles would have noticed it! The other items in my order was of such poor print quality it's amazing they are still in business. I processed 2 requests for RMA and STILL have not heard back from them and it's been 2 WEEKS. Their phone lines are down. HORRIBLE CUSTOMER SERVICE! They don't care about anything but the money!