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Zazzle has a rating of 4.5 stars from 10,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Very fast and business card are perfect. I'm looking forward to much more business
Second time doing business and never a issue before
Date of experience: July 23, 2024
The invitations were beautiful and we've received several compliments on them.
Thank you!
Date of experience: July 26, 2024
Christina in Customer Service exceeded my expectations. I had trouble finding a customizable item. The first time I contacted customer service I got a generic reply that didn't help. I sent another email and got Christina. She actually did the search for me and found the item that I thought I couldn't customize. She did a great job and I am very happy!
Date of experience: July 27, 2017
Very pleased with the quality of item received: it came exactly as described. Was notified within a day telling me my order had been shipped, however I was hoping to have revieved it by the 22nd for a birthday but it came 23rd: which was still within the time stated but more towards the back end, I had not factored in WORKING days. Other than that I was over the moon with my purchase and all negative reviews I read and worried about after purchase was for nothing. I am a very satisfied customer!
Date of experience: March 26, 2016
I ordered some bday invites from this company. It said 5-12 days. So on the 12th day I emailed them and told them I didnt have the invites and that I needed them asap. They said it must be lost in transit. So they printed more out and sent them the same day and I will be getting them tomorrow. I was really ticked at first but I have to say they made a great come back.
Tip for consumers:
great customer service. Leave plenty of time to ship in case it gets lost and they have time to re-send.
Date of experience: December 2, 2014
The design Zazzle offered was beautiful and came in fast! We ordered it on Tuesday, September 26th and it was delivered on Saturday, September 30th. The on-site design software was easy to use and make edits with too!
Because Pinterest made me do it!
Date of experience: October 4, 2023
My first time to order from this site, we were very excited for the puzzle, I placed an order last April 13,2020 it is now May 28, still nothing, I paid for shipping and it is taking them longer than the estimated time.
Date of experience: May 28, 2020
BAD website.
I had ordered a mousepad to be delivered to my friend as a gift and the wesite said it would be 15 working days for it to be delivered. It has been 3 more than 3 months now and it still has not been delivered.
Also the website is bad, There is no customer service or contact numbers to call.
The worst website to order anything.
Date of experience: June 23, 2011
I message Pixella designs repeatedly about the design of the Guessing the Due Date calendar for an upcoming baby shower. The designer never responded. The same cell fed the date of the Sunday and the Monday on the last week on the calendar. Since I used the Pixella design for the invitations that this product matched, I went ahead and ordered it and used 31. I will take a marker and change the 31 to a 30 for Sunday July 30th. Disappointed with this designer.
My daughter chose one of the invitation designs for a baby shower we are throwing for her.
Date of experience: February 21, 2023
Hi Diane,
We are very sorry to hear of the issues you encountered! We have just reached out to you directly via email to confirm a full refund on your order, apologies again!
Thank you,
Ryan
We customized our thank you cards for our wedding through Zazzle. It was such a seamless and easy process! The pictures on the card transfered beautifully and look so professional.
For the price and quality.
Date of experience: March 26, 2024
I didnt want to give this company even one star but that was the lowest I could rate it.
I ordered a photo on canvas Dec. 8th... it was supposed to be her in 7-10 days.
I still hadn't received it on 12/24... It was for a Christmas gift. I emailed because there was no way else to contact customer service. I was told they didnt usually allow cancellations of orders but would cancel my order if I wanted to. I said just send the photo I ordered... a family photo of my inlaws family. What I received on Jan 20,2014 was a picture of a tigers head surrounded by a jungle background. DO NOT USE THIS SITE! The only thing they finally got correct was my refund and I'm waiting this long to post a review because I wanted to make sure I was refunded for this botched mess. I could have got the same photo on canvas done at my corner CVS for less!
Date of experience: March 8, 2014
Hi Rebecca,
Thank you for providing your feedback. We apologize for the issues you had with your recent order.
We do show a member of our Support team has been in contact with you and a full refund was issued for your order.
If you have any questions or concerns, please don't hesitate to reply to the e-mail you received.
Thank you.
Very fast delivery of orders. Also the ability to add information and upload photos and preview the order prior to purchase.
The large selections offered.
Date of experience: July 2, 2024
I found the finished product to my liking and as presented on the website. Every order was delivered sooner than estimated. Also, the price was very reasonable. I have NO REGRETS! I will recommend as well as use Zazzle again.
There was amazing amount of variety of styles. Zazzle also allowed me to see what the invitations would look like by allowing me to use the personalize feature where I could enter my information.
Date of experience: March 20, 2024
The bookmarks that I ordered for my daughter's celebration of life were perfect. They are good quality and I will use them often.
Date of experience: June 3, 2024
Ordered SugarSparkle Checkbook cover. Price including shipping and tax over $30. What a disappointment! Blah… NO SPARKLE, cover not designed to permit writing checks one at a time. I cut plastic with scissors to somewhat permit writing checks. Added my own "sparkle" as you a see In the picI attached( glitter nail polish) Which makes it sooo much better! The FREE one that banks give with a check order are far superior.
Live and Learn! I could have returned but how much in postage would that be? I am done. Certainly learned NOT TO ORDER FROM ZAZZLE.!
Products used:
Checkbook
Date of experience: September 22, 2021
Hi Jill,
We are very sorry to hear that your recent checkbook cover did not meet your expectations! If you were to reach out to us directly via email at social@zazzle.com, we'd be more then happy to be of assistance!
Thank you,
Ryan
It took a little while on shipping but "normal" amount of time and I was very impressed with the product. Great paper quality and printing.
The ease/discounts I could find
Date of experience: June 3, 2024
Easy to navigate to the site best for your money and I hope they can create bigger size like a post card
After reviewing a lot of work from different site I feel zazzle meet my expectation and I'm very satisfied
Date of experience: June 3, 2024
Ordered our wedding invitations, RSVP cards and Dance invititations and we LOVED them, as did our guests. We have gotten so many compliments about how beautiful the invitations are! They are good quality, great price, and they came within a few days!
Date of experience: October 14, 2012
Very easy to order and delivery went smoothly product was exactly what I was looking for - I couldn't be more pleased
Easy ordering within a good time
Frame
Date of experience: June 27, 2024
I ordered a custom, self-inking bank stamp with a GREEN housing. Well, lo and behold, when it arrived a week later, it had a BLACK housing on it! Now, there is a particular reason for my needing the green housing (won't go into here). So, I took pictures of the item, along with screen shots of my order, and sent off a ticket to Zazzle. In less than 24 hours, I received an email reply, and was assured that the item would be re-sent to me at NO cost to me, and with a GREEN housing, as originally ordered. And sure enough...it arrived within six days! So I am VERY PLEASED with Zazzle, and how they were willing to rectify their error in order to make sure I am a satisfied customer! Thank you, Zazzle!
Tip for consumers:
I'm very pleased that Zazzle corrected their error and made it all right!
Products used:
A self-inking, customized bank stamp.
Date of experience: May 13, 2023
ZAZZLE had a great selection of Baby Shower Invitations with the LAMB theme that I needed. The company was most accommodating in their details of the invitation, and I am very pleased with how the invitations came out. I had them within a 48-hour turnaround period, and it was superb! Great on-line company and great experience!
I typed in “Lamb Theme for Baby Shower Invitations.”
Date of experience: April 29, 2022
I ordered and items came quickly- did not order enough (my bad) so went and re ordered called zazzle to make sure I did it correctly and Joe from Ireland was very pleasant and helpful-Keep up the good work!
Date of experience: April 6, 2018
I was so excited to see that I could order a personalized mug and get it by the 11th -15th of December. I waited and when it got to be the 13th I emailed Zazzle customer service and asked them if it would get to be by the 15th. No response. I looked on the tracking and it has now been changed to 4 to 7 business days after manufacturing. That is still on there today. I asked if I could cancel the order and of course no answer. Very disappointed. This is the first and last time I will ever order from here. If I would have gotten an answer that might have made things better.
Date of experience: December 18, 2017
Hello Sheila,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I ordered a Sigil of Baphomet poster from Zazzle. With other sites, a mistake I made in my zip code sent the packages scurrying back. I received the package promptly, despite Solstice being so close to the date. When it got here, I had reasonable pessimism about what I was going to see when I opened it.
The parcel was well packed; the poster had a protective roll over it and the tube was secure. I filmed myself opening it, fearing it would come with a complaint, I wanted evidence. I unrolled it and the only discrepancy was that it looked even more beautiful than it appeared on the site. I reccomend this site.
Date of experience: December 4, 2015
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
We're truly sorry to hear of the negative experience you've had with us, and we would like to help.
We have located your order and we can see that our customer service team has reached out to you in regards to this order.
Thank you,
Elena