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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
2,097
Neutral
54
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user kaylas5
Missouri
1 review
0 helpful votes
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November 3rd, 2013

Zazzle has many lovely products, but some items are quite pricey. I would enjoy shopping here more often if the prices were lowered, or if they would at least consider free shipping.

Date of experience: November 3, 2013

Thumbnail of user lindat1934
Massachusetts
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

Not only are my invitations gorgeous, but they arrived within a mere few days with just regular shipping! Zazzle continues to be my go-to place for all invitations — I recommend highly!

Reason I chose this business:

Because of my previous excellent experiences! :)

Date of experience: July 7, 2022

Thumbnail of user jenniferk89
Virginia
1 review
3 helpful votes
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March 23rd, 2016

I ordered gorgeous invitations from Zazzle and they turned out perfectly! These came with boring white envelopes but beautiful matching custom envelopes were offered too.
Do NOT, do NOT order the custom envelopes from Zazzle! There is a clear disclaimer that these envelopes take 3-4 weeks to produce because they are "hand done." However, the company that manufactures these envelopes is absolutely HORRIBLE! They misaligned my printing (my address on the back flap) so it was half cut off but shipped it out to me anyway--no quality assurance check?! Also, the glue (at least in the linen material option) is not adhesive enough so your envelope sides will pop right open--a had to add a drop of super glue to each side of over 150 envelopes! There is NO way to rush a re-order even though the mistakes were theirs--AWFUL customer service!
DO NOT ORDER THE CUSTOM ENVELOPES!

Service
Value
Shipping
Returns
Quality

Date of experience: March 20, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Thank you for your feedback and we apologize for all the frustrations you have experienced. It looks as though a member of our CS Team has reached out to you in regards to the issue and if you have any further questions or concerns, please do not hesitate to respond to their email. Thank you.

Thumbnail of user sheilaj247
Pennsylvania
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Loved the card! Arrived earlier than stated. Just delivered it to the 80 year old birthday gent who went to college on a full scholarship as an accordion player. Perfect! Thank you!

Reason I chose this business:

I googled accordion birthday card and Zazzle appeared with the perfect card.

Date of experience: August 6, 2022

Thumbnail of user candacec89
Texas
2 reviews
0 helpful votes
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February 10th, 2020

I've been having a great experience with my purchasing of Zazzle wedding products. Everything I've bought has arrived in a timely manner, packaged securely and as was pictured on the web site.

Date of experience: February 10, 2020

Thumbnail of user allisona199
Ohio
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

I was looking for a long distance baby shower invitation, and was shocked at how many cute options there were. I received my order quickly, earlier than the expected ship date.

Reason I chose this business:

They had a lot of invitations to choose from

Date of experience: September 28, 2022

Thumbnail of user ashleyr28
Texas
1 review
0 helpful votes
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December 12th, 2014

I used Zazzle for my son's birthday party invitations. Site was very easy to use to customize the invites. Great quality paper and an amazing price. Will definitely use them again!

Service
Value
Shipping
Quality

Date of experience: December 9, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Ashley! Thank you for taking the time to provide your feedback regarding your recent order. Please don't hesitate to let us know if you need anything. Thanks!

Thumbnail of user brittneyh
Ohio
1 review
1 helpful vote
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May 9th, 2013

DO NOT ORDER FROM THIS COMPANY! I ordered a poster to complete my daughter's nursery (she's currently in the NICU! I wanted something nice to commemorate her birth and her life! Thanks zazzle for screwing that up!) and guess what? I waited a week, checked my tracking number daily, and it says it was delivered YESTERDAY! Well I was home yesterday when my items were delivered, it was NOT delivered. Attempted to call BOTH numbers listed, they're BOTH out of service! Called USPS to try and see what I could do. I'm super pissed, I hardly have any money as it is with all the hospital bills but to get screwed over by a website I checked the stupid reviews on? Taught me a valuable lesson, I will no longer send ANY money across the web.

Date of experience: May 9, 2013

Thumbnail of user briang43
Washington
1 review
2 helpful votes
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February 13th, 2015

Excellent reproduction of art work on the t-shirt. Not sure how well the inks will hold up over time. Very easy customization process and fast delivery (standard). Prices were very reasonable.

Tip for consumers:
Hanes "Nano" long sleeve t-shirt is very thin, but fits true to size.

Service
Value
Shipping
Quality

Date of experience: February 9, 2015

Thumbnail of user brielleb2
New Jersey
1 review
3 helpful votes
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August 2nd, 2014

I ordered business cards from Zazzle TWO MONTHS ago. Not only did the image come out completely crooked on the card but they gave me the wrong color fill. I've sent about five emails and even included pictures of the janky cards but no one has contacted me about sending me a return label or giving me a refund. The numbers on the site just don't work. I was very much looking forward to using this company, especially since it's pretty inexpensive and I'm always buying so many business cards, but I'm SUPER disappointed with the service and I feel like I've been scammed.

Date of experience: July 30, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Brielle. We apologize that you had issues with your order. Our records indicate a CS team member was able to assist you and provided you with a full refund for your order. Please let us know if you need anything else. Thank you.

Thumbnail of user dorisl297
Texas
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Loved my cards and photo ID. Cards were faded a little in the middle of the gold trim, but I didn't want to wait for another order. Everything else looked fine.

Reason I chose this business:

Saw it on YouTube

Date of experience: October 1, 2022

Thumbnail of user keneishac
Illinois
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Item was delivered sooner than the date given. A little smaller than the size shown, but overall really good quality. This is my second purchase and I have absolutely no complaints.

Reason I chose this business:

The wide variety to choose from.

Date of experience: September 19, 2023

Thumbnail of user kylem1156
New Hampshire
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Card ordering and customization was easy, and shipping was quicker than expected!

Reason I chose this business:

Ease and quality.

Date of experience: July 24, 2024

Thumbnail of user lisam6253
Illinois
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

There was an issue with the delivery of my order but customer service had my order reprinted and shipped out immediately.

Service

Date of experience: June 18, 2024

Thumbnail of user cristyc40
California
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Yes all was easy to design buy and deliver and everything else.

Date of experience: July 23, 2024

Thumbnail of user marisold60
Michigan
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

I decided last minute I wanted a welcome sign and it was done quickly and delivered fast!

Date of experience: July 23, 2024

Thumbnail of user susanl54
Mississippi
1 review
1 helpful vote
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October 21st, 2014

Zazzle is an awesome company. I have purchased custom-made orders from other companies, but this one exceeds the rest in quality, selection, and service. I will continue to use Zazzle!

Date of experience: October 16, 2014

Thumbnail of user margoh65
Massachusetts
1 review
0 helpful votes
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September 13th, 2022
Verified purchase

Design Site easy to use but delivery too slow and expensive- will not use again. Very disappointed that invite and raffle card came a day apart further delaying sending out.

Reason I chose this business:

Saw in online search - design tools were easy to use. Unfortunately after created found out how expensive and slow delivery were.

Date of experience: August 14, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Margo! I am so sorry to hear about your order. I’ll be reaching out to you directly via e-mail and I look forward to assisting you further!
Thank you,
Zazzle

Thumbnail of user aliciac11
New Jersey
1 review
1 helpful vote
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September 1st, 2014

Amazing quality, price and printing is great! Would recommend to anyone, received so many compliments and products are even better when they arrive and you open the package, very nice!

Tip for consumers:
The products are even better in person

Service
Value
Shipping
Returns
Quality

Date of experience: August 29, 2014

Thumbnail of user michellen1124
Massachusetts
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

The feeling of the cards are not flimsy they are perfect thickness. Everyone keeps complimenting me on them. I will probably use same design for invites in spring. Def recommended

Reason I chose this business:

Great prices great designs fast shipping

Date of experience: July 31, 2022

Thumbnail of user alynr2
California
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

The cards arrived on time. They are great quality. Better than I expected from experience with other businesses similar to Zazzle. I'm now a Zazzle exclusive client. I love them!

Reason I chose this business:

Cost and its interactive design space

Date of experience: August 27, 2023

Thumbnail of user clairem645
California
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I heard about business cards with affirmations and googled and found the beautiful designs, pricing and quality of zazzle. The ordered, received and have been very happy so far.

Reason I chose this business:

Google search for business cards

Date of experience: April 23, 2024

Thumbnail of user kyleh61
Texas
1 review
0 helpful votes
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April 27th, 2017

An outstanding company with so many different choices of beautiful items. Their customer service is one of the best I've seen. Very polite and they always want their customers happy!

Date of experience: April 27, 2017

Thumbnail of user dianeg1340
Texas
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Ordered 10 of my favorite Birthday Card... "you killed my dog" and received them in a couple days. Zazzle always goes above and beyond to help their customers. Thank you

Reason I chose this business:

Because you have the BEST selection of cards than ANYONE~

Date of experience: August 6, 2022

Thumbnail of user rebeccaa1303
California
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

The order arrived right on time and it was exactly what I ordered. Very happy! I'm actually going to place a second order in a few days for another event.

Reason I chose this business:

Designs, cost and speed of delivery.

Date of experience: September 17, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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