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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
2,097
Neutral
54
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user albertr24
Canada
3 reviews
5 helpful votes
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May 29th, 2015

I am a teacher at an elementary school and I like these Zazzle highlighters very much. I personally consider them THE BEST. The very first set I purchased, I used each color multiply times a day and they have lasted me for 2+ years.

Date of experience: May 26, 2015

Thumbnail of user robertf4226
Virginia
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

I ordered invitations for a wedding anniversary party and they were great. They came very quickly and are lovely.

Reason I chose this business:

Google search

Date of experience: June 18, 2024

Thumbnail of user perlag50
Arizona
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

The stickers were beautiful and clear. Got here safe and fast.

Reason I chose this business:

Customizations

Date of experience: July 21, 2024

Thumbnail of user camillea5
New Jersey
7 reviews
15 helpful votes
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December 18th, 2013

WORST COMPANY IN THE WORLD. PLACED A LARGE HOLIDAY ORDER, SPENT HOURS MAKING THE DESIGNS AND PHOTOS. CALLED THEM BY PHONE AND EMAILED TO CONFIRM NO PROBLEM. LIED THAT HAD PROCESSED AND SHIPPED PRODUCT. THEY HAD A PROBLEM WITH 1 ITEM, AND CANCELLED MY ENTIRE ORDER LESS THAN 1 WEEK BEFORE XMAS. COMPLETE LIARS.

Date of experience: December 18, 2013

Thumbnail of user dianas19
Utah
1 review
1 helpful vote
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June 2nd, 2014

I ordered an iPhone case "silver sequins" - no sparkle or sequins - for $47 I assumed it was not going to be a $3 case - which this is. I have been on the phone waiting for customer service for 45 minutes - am I just on a never-ending hold? TERRIBLE - I WILL NEVER ORDER FROM THIS COMPANY AGAIN - BEWARE!

Date of experience: June 2, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Diana! We apologize for the issues you had with your order. A member of our CS Team will be in touch with you soon. Thanks!

Thumbnail of user lindam4208
Colorado
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

We ordered the "brunch & bubbly" shower invitations and they are beautiful! AND they came 3 days early so we were able to get them in the mail even sooner! Thank you for a fantastic job!

Date of experience: May 9, 2022

Thumbnail of user fucko20
Michigan
1 review
2 helpful votes
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April 16th, 2019

Zazzle is a scam, do not order or click on their site. They took money from an order that they now refuse to acknowledge. Having to file a fraud complaint with our bank. You've been warned.

Date of experience: April 16, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

I am so sorry to hear that you were unable to locate your order. I can see that one of our Customer Care agents has reached out to you via email and provided you with your order information. If you have any additional questions, please feel free to respond directly to their email.

Thank you,
Kevin

Thumbnail of user michaelm10207
Indiana
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Order was easy to place, received order in a very quick manner- they even w we e delivered earlier than expected.
The quality was great and they were perfect for what I wanted. I loved them!

Reason I chose this business:

You guys had what I wanted!

Date of experience: September 2, 2022

Thumbnail of user ediel29
California
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

I failed to order name cards for my daughter's graduation announcements and started to panic until I noticed Zazzle could supply me with just what I needed.

Reason I chose this business:

The price was right and the turnaround time was astounding to ensure that I could get our announcements out in a timely manner.

Date of experience: May 5, 2024

Thumbnail of user lorad53
Indiana
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

My only negative is the misspelled word on the bring a book cards. I just ordered the card as you show it, so didn't pay attention. Not a huge deal. Everything is pretty and nicely done.

Reason I chose this business:

Loved the design.

Date of experience: June 18, 2022

Thumbnail of user rosaliek
New York
3 reviews
2 helpful votes
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March 10th, 2015

I ordered the Violets in a Basket round stickers with two doves and personalized it with text. I forgot to mark that I wanted a Matte finish so I called Customer Service within 10 minutes to change from the Glossy finish. He had to cancel the order to make the change so I assumed my stickers with the text Free Spirit would remain the same. Not so, they printed Free Spirit - Gone Home which I knew would be too small and no one would be able to read such small print without a magnifying glass. I still had it in the basket, but never moved it to checkout. Since my original order was cancelled, that's the one they sent me... Zazzle does not give you a picture of what your order looks like when they print your order number so it's too late to make a correction. I paid for two/three day shipping... Mind you that's after they print your order so you may be waiting 5 or 6 days for your express order if there's a Sunday or Holiday during your shipping process... Very poor printing quality. The doves were suppose to be almost yellow against a white background. They were so white you could barely see them in the 1 1/2" circle stickers. I used them as I was out of time to send out a memorial program, so basically they'll see a basket of purple violets and some chicken scratches. Will not do business with Zazzle again...

Date of experience: March 10, 2015

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Can you please send our CS Team a message here with your order number: http://zazl.it/d2E and they will be able to assist you. Thanks!

Thumbnail of user sarahz84
Ohio
1 review
1 helpful vote
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December 12th, 2019

I bought it for a christmas gift. I measured the person who was meant to receive the shirt with a cloth tape and doubled checked my measurements were correct; however the shirt I received was too small to even fit myself and I am barely 100 pounds and 5'5 when rounding up. The cloth was nothing like on the website and the print was terribly cheap looking. I tried to return for a bigger size so I would at least still be able to give him this gift I spent so much money and time making and they wouldn't allow it instead I was given "Zazzle credit" meaning 15% off my next purchase as if I would ever waste my time or money on this awful fraud of a company ever again. Save your money and time and DON'T BUY FROM HERE!

Date of experience: December 12, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Sarah,

Sorry to hear you had a bad experience with us. This is definitely not how we want things to go with our customers!

I have located your order in our system and will follow up with you via email very soon.

Thanks,
Elena

Thumbnail of user rhondag3
Louisiana
1 review
1 helpful vote
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November 22nd, 2013

VERY PLEASED WITH BUSINESS CARDS... CUSTOMER SERVICE HELPED ME WALK THROUGH THE DESIGN PROCESS AND MADE IT VERY EASY TO CUSTOMIZE! RECEIVED QUICKLY AS WELL! WILL RE-ORDER WHEN I RUN OUT! FIRST CLASS LOOK TO BUSINESS CARDS... LOOKS LIKE I SPENT MUCH MUCH MORE!

Date of experience: November 22, 2013

Thumbnail of user anar67
New York
1 review
4 helpful votes
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February 5th, 2017

Asked to review product, but then submit review does not work... not surprised. So, here's my review...

PRODUCT:
Wish I could give negative stars on this product, item received looked nothing like the item online. Was excited to find the item and looking forward to give it at a baby shower. Received the item on 1/25, contacted the company and was offered a replacement and shipment using the fastest courier service, which according the website is 1 business day. According to tracking, will receive within 4-5 business days.

PRINTING:
Wish I could give negative stars on this product, item received looked nothing like the item online. Was excited to find the item and looking forward to give it at a baby shower. Received the item on 1/25, contacted the company and was offered a replacement and shipment using the fastest courier service, which according the website is 1 business day. According to tracking shipped 2/3 and will receive within 4-5 business days. Do not have high expectations on the product or receiving it before the baby shower.

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 5, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Ana,

We're very sorry you had this experience with your order. We do see you have been working with our Customer Support team, and your replacement is on its way with a delivery anticipated for 2/9, but we will be reaching out to you directly to see how we can make this right.

Best Regards,

Amanda
Zazzle Customer Support

Thumbnail of user hannaht503
Washington
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

The invites arrived alot sooner than I expected and they look just like advertised. I love them!

Reason I chose this business:

They had twin options

Date of experience: July 16, 2024

Thumbnail of user deborahb2394
North Carolina
2 reviews
0 helpful votes
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October 10th, 2022
Verified purchase

I was pleasantly surprise in a good way with the quality of my order. I had never heard of or ordered anything from Zazzle's before. It won't be my last time!

Reason I chose this business:

Went online and cruised through the site and liked what I saw.

Date of experience: October 10, 2022

Thumbnail of user barbarat105
Michigan
1 review
0 helpful votes
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March 27th, 2018

Donna was very patient with my questions and helped me with the design - even taking the time to offer suggestions. I've ordered from Zazzle numerous times and have not been disappointed.

Date of experience: March 27, 2018

Thumbnail of user mimio3
Connecticut
1 review
3 helpful votes
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January 12th, 2017

I read some of the reviews and I was still skeptical because ppl will always have their opinions but I experienced this company first hand and I must say, they are worse than the poorest reviews.
I placed an order and payed extra to have them expedited for my wedding, I kept logging onto the site to see the update on my order and it always said "making." Mind you it tells you that the order is shipped one day after production so I got worried when the day before it was still saying making.
I eventually speak to a "supervisor" who promised that they would overnight my order and it would get to me in time for my wedding etc. Apparently they payed for one part of the order which got to me the day before my wedding, 2 days later but the other part didn't arrive until the Monday after my wedding. I was so hurt that when I called their customer service, the best thing the rep could say was "I understand" and I just lost it! How can you understand that you messed up my wedding? How can you take things like life events so lightly? Unfortunately some person will skim over these reviews and then go ahead and order from them and then write a heartfelt review again... and the cycle continues.
Just go to a another site that will actually make your order on time, this is waste of time and effort. They are so nonchalant and used to the poor service that they don't even try faking that they care.

Tip for consumers:
I would give zero's if possible to some of the things above if that was an option.
Just go to a site that will actually make your order on time, this is waste of time and effort. They are so nonchalant and used to the poor service that they don't even try faking that they care.

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: January 12, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Mimi,

I am so sorry to hear about your overall experience.
That is definitely not the kind of customer service we want to be known for and I truly apologize.

I will be reaching out to you, via email, personally to assist you further.

Thank you,
Terri

Thumbnail of user kv35
Illinois
2 reviews
1 helpful vote
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September 28th, 2016

Ordered a tie for my son's Homecoming. Homecoming has come and gone and still no tie! They were pretty quick to take the money- but no delivery. SAVE YOURSELF TIME and MONEY- DO NOT ORDER FROM THIS PLACE. When I try to write a review on there website- it rejects it- I guess they don't want the potential new customers to see the truth about their service.

Date of experience: September 27, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello KV,
We are sorry to hear about your recent experience. That is definitely not the customer service we want to be known for.

I see that you have been assisted via email. Please reply to that email if you need any further assistance.

Thank you,
Terri

Thumbnail of user mariar2105
California
1 review
0 helpful votes
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February 5th, 2022

I'm an independent contractor. Tried to be a bit professional with making tags for my employees and my self. It was quick and easy and let's not forget affordable thru zazzle..

Products used:
Name tags

Service
Value
Shipping
Returns
Quality

Date of experience: February 5, 2022

Thumbnail of user ruebenc1
Louisiana
1 review
0 helpful votes
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March 20th, 2018

Zazzle meets many of my needs and is very reliable. Their designs are better than other companies I have considered. I consider them the "quality" player and well worth the costs.

Date of experience: March 20, 2018

Thumbnail of user yassinem12
Morocco
1 review
0 helpful votes
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December 20th, 2017

Great products, love to design my own. Have not seen one thing that is not a good product, I liked customer service and will tell my friends to visit this site

Service
Value
Shipping
Returns
Quality

Date of experience: December 20, 2017

Thumbnail of user enricoc5
Tennessee
3 reviews
8 helpful votes
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September 24th, 2023

They blocked an order with the Trump mug shot on it. "Thug life" caption, nothing else. Said it violated content guidelines. This woke company deserves nothing. Give them the budlight treatment.

Date of experience: August 25, 2023

Thumbnail of user timothys1543
California
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

Great job Zazzle for the experience. The reason why I say that because your company does what's best and keeps and makes it possible to get what you need at Zazzle.

Reason I chose this business:

Cheap price, easy setup and free and fast delivery...oh forgot...got to Zazzle it.

Thanks again.

Date of experience: May 25, 2023

Thumbnail of user williamg467
Indiana
1 review
2 helpful votes
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April 10th, 2019

Received a note from them about account changes & decided to cancel my account. Have been trying to access but website will not let me log in. Feels like a scam.

Date of experience: April 10, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello William,

I am so sorry to hear that you are unable to access your account. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

I will be sending you a private message here requesting for your account details so that we can help look into this.

I look forward to assisting you further!

Thank you,
Kevin

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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