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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
The invitations are exactly how i wanted them. The experience was awesome.
They had the invitations I wanted.
Date of experience: July 16, 2024
Invitations were very beautiful and came quickly! Very happy with my purchase
Date of experience: July 16, 2024
This is the first time I have ever been so upset about customer service that I looked to do this! I ordered some business cards from them and there were some printing issues that should have been brought up to me so that they could have been remedied (ex. Graphics resolution and other image problems). These were problems that could not be detected while designing the products on their website. However, I received no such calls or emails alerting me to the problems and received the business cards with a very pressing deadline that is quickly coming up. I emailed the company right away, but only received an automatic reply stating that there was something wrong with their "online request tool." This reply prompted me to send a direct email to their support team with an explanation of the problems and attached pics to illustrate them. I have not received a reply since that last email, and am desperate to find a phone number to talk to someone. Should I just give up? Apparently, many other reviewers have had the same experience as I had. I am beginning to think that I should kiss that money goodbye.
Date of experience: September 13, 2017
Easy to use website to design T-shirts, baby onesies, sweatshirts, etc. I made three different items, and they all turned out good. Nice quality clothing and range of products. Would use again.
Date of experience: December 2, 2012
I found it difficult to realize the true size of invitation and print. I was confused by description given about response card. Would have made a different choise with a clearer description.
Date of experience: January 16, 2023
Hi Cathy,
Here at Zazzle, we truly are grateful for any feedback that can help us improve the services we provide to our customers! We definitely hear what you're saying, and will pass this on to the relevant department! We've also reached out to you directly via email!
Thank you,
Ryan
Love the product, but needed it in 7-8 days, had to pay $25. NO customization whatsoever, just blank pro stable cardstock invites.
Very very disappointed in that. In todays world that's crazy.
Date of experience: June 11, 2022
Hi Kathleen,
We appreciate your feedback here! All of our products are in fact made to order, and as such our shipping times and costs are catered to make sure we can get your order to you as quickly and efficiently as possible! We've just reached out to you directly via email to assist further!
Thank you,
Ryan
My invitations were supposed to be sage green. When printed, they arrived almost gray looking. The green was not as light as it looked on the website. Disappointed.
Quick turnaround time
Date of experience: August 11, 2022
Hello Danielle! I am so sorry to hear about your invites! We would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle!
Creating and ordering the invitation was easy. The whole experience with your website was great. Just need to work on your shipping costs. They are way too high!
Because of variety of options available
Date of experience: May 1, 2022
I haven't used Zazzle for a couple of years, but I came back because I remembered that I always received exceptional quality. Once again- you all delivered beautifully.
Date of experience: May 2, 2022
Shipping cost are WAY more than I would have expected. The item did come sooner than estimated but $20 more just for shipping was a little absurd honestly.
Unique and different invitations for a birthday.
Date of experience: May 1, 2022
We ordered wedding invitations and rsvp cards from them. They came very quickly and were just as nice as advertised on the site. Very happy with our experience.
Date of experience: May 21, 2022
I was very happy with the quality of the cards and stickers I ordered. Will definitely be placing another order soon! Thanks for the great value Zazzle ;)
Pricing and seemed like a reliable site.
Date of experience: June 26, 2022
Super nice and exactly what I wanted! The photos on the card turned out beautiful just as my photographer showed us. I am super happy with this purchase!
Loved the On the Budget section
Date of experience: July 26, 2022
So easy to manage website! We are so happy with the wedding invitations we ordered. We will definitely order from you again. Beautiful quality at a reasonably amount.
We looked at other websites and since we are on a budget we searched and found Zazzle!
Date of experience: January 11, 2023
I have found a place to get pretty, beautiful and useable items. There are items for all seasons and reasons and that's what makes Zazzle so much fun!
Date of experience: December 19, 2019
Overall great experience! We received our order in less than a week. Designing and ordering our wedding invitations was easy and we did not run into any issues.
Date of experience: June 11, 2022
We ordered personalized thank you cards to send to our wedding guests and they looked amazing. The photo was so clear and we received them earlier than expected!
Selection of designs
Date of experience: August 11, 2022
My experience with Zazzle was great! This is my second time ordering my business cards from them and they always come out perfect and get here so fast!
Date of experience: September 13, 2023
I ordered birthday invitations last October 2016 for my grandma's 90th birthday this coming January 2017. Still waiting. Her birthday is in 4 days, nothing came.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2017
Hello Juliet,
I am so sorry to hear you have not yet received your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
I had an idea for a logo but wanted to see it on a cap. After designing on Zazzle, I ordered one for myself. Everyone loves the hat. I hope to order many more.
Date of experience: January 19, 2019
Zazzle is the best, fastest, most reliable T-shirt company out there 😎
Never had a bad experience
Date of experience: July 17, 2024
Nice shirt and great delivery! Thanks! I will be buying from you again.
Good experiences in past. Great customer service.
Date of experience: July 17, 2024
Easy to customize and order. Product exactly as advertised.
Google search
Date of experience: July 17, 2024
Beautiful invitation. Will definitely order again. I'm very impressed with my invitations.
First time using zazzle and very satisfied.
Date of experience: July 17, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Anthony,
We are so sorry to hear about your recent business card order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.
I will be sending you a personal message here, asking for your Zazzle account information. Please reply at your earliest convenience so that we may further assist you.
Thank you,
Tram