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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My husband and I just got married and wanted to send notification to those who were not able to attend. We love the card notifications. Great quality and beautiful. Thank you Zazzle!
Came across an advertisement.
Date of experience: September 20, 2023
Hello, Zazzle fix my problem promptly and I was able to order different design for my return label, I'm satisfied with the new design and with an excellent customer service. Thank you!
Tip for consumers:
Read carefully all the details and call them for any question or concerns about the product
Products used:
Rerun Labels
Date of experience: August 15, 2022
I ordered return address labels, 2 of my orders Modern Elegant black "Gold" frame and Elegant luxury "Gold stone... I receive just printed return labels, none of them has Gold, my address return labels looks cheap not as I expected, so disappointed. Now I'm scared return them and they won't return my money back. I should read reviews before my purchase.
Tip for consumers:
Read reviews before order
Products used:
return address labels the "Elegant Chic Marsala Burgundy Red Autumn Floral
Date of experience: April 4, 2022
The selection was great, fantastic graphics and artwork. I will be ordering more in the future. Recommend to anyone who wants great biz cards reasonably priced and unique and first class designs.
Date of experience: March 25, 2012
I was able to personalized my invitations and it was very straight forward for someone like me that's not computer savvy. The best part, I received it before my due date delivery
My friend recommend it to me
Date of experience: June 24, 2022
A little confusing with editing but once I got the hang of it. I was able to get the right invitation really cute. And cheaper of what people charge to make them.
I was trying to be within my budget.
Date of experience: June 1, 2022
Kathy from zazzle.com was so friendly and went above and beyond in regards to making sure I get the correct fit for my t-shirt. She was so nice and super funny too.
Date of experience: April 13, 2017
Loved my poster that came and was pleasantly surprised by the save the date! Wedding planning in itself is exhausting to say the least and this made it so easy and seamless.
Date of experience: June 4, 2022
Site was easy to use with helpful directions. It was great that Zazzle offers expedited shipping or else my project would have arrived too late for the occasion it was needed for.
Took a chance after finding Zazzle online
Date of experience: June 5, 2023
This is my second order of photo buttons. I needed an updated photo for my daughter's senior year as a cheerleader. All the other parents want one so I shared the link.
Price and ease to order
Date of experience: September 7, 2023
I needed these invites asap and even tho is cost me as much as the cards cost for a fast delivery I was very pleased how quickly I received them.
Thank you!
Date of experience: December 6, 2022
A committee was responsible for the memorial card we ordered, so it was great to have the option to make major and minor changes that pleased everyone. The end product looked fabulous.
They had a design template and card stock choices that suited our committee.
Date of experience: April 28, 2022
Loved all times received! Very easy to work with! I ordered my invitations, thanks yous and save the dates all through the site. Each one was perfect and exactly what I wanted!
I knew friends who used Zazzle and were very happy with their products!
Date of experience: September 11, 2022
I am very happy with the card I received. Great quality, price and quick delivery was appreciated and I will definitely continue ordering from Zazzle. I'm so glad I discovered these products!
Date of experience: May 2, 2022
The phone number listed for zazzle is horrible to get through. Just seems like its always closed. I emailed zazzle and received an email back from a rep a week later with a generic response of
Thanks for contacting the support team atZazzle.
We have Contacted Our Manufacturing Department, And rest assured they are working Diligently to Product your Order. We have upgraded your shipping to Express shipping. Once your Order ships, your confirmation email may not reflect the changes I have made.
Kind regards
I cancelled an order with a rep who contacted me through the live chat. She then gave me a discount on a new order if I would give them another chance so I did and she said "I will contact our production team to expedite the new order." and that it normally take 2-3 days to manufacture... its now 5 days and "still manufacturing"... If I was told 5 days in the beginning fine, let me make the choice to wait that long or go with another company, don't say 2-3 days if you cant do it. Then I don't have to keep emailing to find out what is going on! Don't lie to customers! If I had of known it was going to take this long then I would have gone with another company and had the shirt when I needed it! Will not recommend anyone to order from Zazzle.
Date of experience: June 16, 2017
Beautiful cards. Quick delivery. Communicated to confirm order and delivery.
Big selection
Date of experience: July 16, 2024
I've made MANY online and in-store purchases in the past few decades. I can unequivocally state that Zazzle has provided the worst customer experience I've ever had... twice.
I assume a good portion of customers buy personalized items for a special event. I would like to warn other consumers: Do NOT use Zazzle if you have ANY specific date by which you need your order.
It is now TWICE that Zazzle has completely blown past their estimated delivery date when I placed two important orders (custom T-shirts for international trips). There is absolutely ZERO communication to the customer when a deadline will not be hit.
These are orders for which I paid extra for premium shipping/service ($25 extra for one order, and $15 extra for the other). $40 down the drain. This is also TWICE that I'm now scrambling to get T-shirts printed locally before a trip -- another $80+ out of my OWN pocket for Zazzle's mistake!
Have an issue with your Zazzle order? Good luck to you. It is honestly a full-day activity to reach someone consistently by phone or email. And when I did finally reach someone regarding my last order, they totally messed up by shipping my order STANDARD instead of the priority shipping that I paid for.
Shame on Zazzle for completely disregarding the customer-- the customer's wallet, sanity, and experience. And shame on me for giving Zazzle a second chance. Support your local small business instead.
Date of experience: February 22, 2018
Hello Amanda,
We truly apologize for the production delays and delivery issues with your previous Zazzle orders. We apologize for this disappointing and frustrating experience.
We will be following up with you shortly via email to further assist you.
Thank you for your continued patience,
Tram
We ordered some cards for a baby announcement and needed them as soon as possible. We paid the 2 day shipping and it came exactly when it said it would! Which is not always the case with other sites.
Date of experience: April 28, 2022
Ordered placemats - when I washed one it faded - sent email to Zazzle and they wanted a photo of the product sent to them - what - where is the 30 day guarantee come in -still fighting with them
Date of experience: July 12, 2014
Hello Robert. We apologize for the issues you had with the order. We will make sure our CS team resolves your issue. They will be in touch via e-mail. Thank you.
I ordered two shirts. One Polo and the other a T-shirt. Both shirts are way to small for the labeled size. Their idea of a size Large is every other stores Med or Small. If you wear a Large size you had better order a XL or 2XL to get it to fit properly. The material quality is not very good for the price and the print quality is not very good as well. Neither shirt I ordered is wearable. The total cost for the order was $75.27 yet they only refunded me $68.28. I guess 100% Satisfaction Guaranteed is really only 90%. PayPal Transaction Details below.
Original transaction details
Description Unit price Qty Amount
Bold Tigers Custom Name F-15E Jet Polo Shirt
$28.40 USD 1 $28.40 USD
/Note
336th FS Strike Eagle w/Call Sign T-Shirt
$34.40 USD 1 $34.40 USD
/Note
Subtotal: $62.80 USD
Tax: $5.48 USD
Shipping and handling: $6.99 USD
Insurance: ----
Total: $75.27 USD
Refund to Visa Credit Card $68.28 USD
Date of experience: August 10, 2018
Hello BRian,
I am so sorry to hear about this. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A member from our customer service team will be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
They will cancel your order with zero notification or email. You will have to find out when you realize that your order hasn't arrived and you contact customer service! Ridiculous!
Date of experience: November 2, 2023
Hello Shelly,
I am so sorry to hear that your order could not get processed/design was rejected. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. A member from our Content Management Team will look further into this and get in touch with via e-mail with more details.
Thank you for your patience.
Thank you,
Katie Ann
Amazing array of pigeons and the like... i especially enjoy miss pigeon, lovely gal. Sometimes i lay in bed and i dream of her l luscious beak in my mouth.
Tip for consumers:
i recommend their pigeons so luscious. so sweet.
Products used:
pigeon beak
Date of experience: July 9, 2022
I placed an order, the money was taken out of my account. When my order didn't arrive, I checked my order status and it said cancelled. I have emailed requesting a refund but this hasn't happened either. DO NOT TRUST THIS COMPANY
Tip for consumers:
DO NOT TRUST THIS COMPANY
Date of experience: December 29, 2016
Hello Stephanie,
I am so sorry to hear that your order was cancelled.
If you could please personal message us your order number, I can look into this for you and provide you with more information.
Thank you,
Terri
I have been a customer of Zazzle for 8 years but didn't order for a couple years. This year they completely messed up my card order and when I asked for a replacement was told it would be longer processing time since it was a replacement. When I asked why I would have to wait longer then new orders (24 hour processing time) the agent offered to give expedited shipping. I asked to talk with her supervisor and once I spoke with her, she gave us next day shipping and told me she would personally ensure that the order was processed within the 24 hours if not sooner. That was on Wednesday evening. I assumed I would receive the cards no later than Saturday. But instead when I sent an email to the support team on Saturday morning checking the order status, received a response saying it wasn't finished in production. So almost 72 hours later my card hasn't even shipped. If it ships on Monday and they honor there free next day shipping, I can try to hurry and write out all the cards and get them in the mail by Wednesday one week before Christmas. Hopefully all that happens and people actually receive their cards? SO disappointed in there service! The quality of their work has always been great, hoping the remake is correct! If they are under new management and continue on this path, I do not see them staying in business.
Date of experience: December 13, 2014
Hi Kellie. We certainly apologize you did not receive the correct order and will follow up with you regarding your most recent request via e-mail. Thanks!
I ordered wedding invitations and RSVP cards from ZAZZLE and they came back to me cut crooked and flawed with markings that weren't apparent on proof. I have contacted them for the Return Authorization Number so that I can send the items back for a refund and have not yet heard back. I can not get a hold of a customer service representative by phone. This is frustrating and disappointing because I have had good experiences with Zazzle in the past. I had to purchase my wedding invites and RSVP cards from another company locally and have a rush put on them, which was costly. DO NOT USE ZAZZLE.
Date of experience: January 14, 2015
Hi Stephanie. Thanks for taking the time to let us know about your recent orders. We show that our CS team has been in touch with you and that refunds have been issued for your orders. Please feel free to reply to the e-mails you've received if you have any questions or concerns. Thank you.
It was easy to order and my t shirt shipped and arrived in a relatively short amount of time.
Date of experience: June 30, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Bianca,
We are so sorry to hear of the delays with your order.
I will be looking into this personally and will be emailing you by the end of the day.
Please feel free to respond to my email if you have any questions or concerns.
Thank you for your continued patience,
Terri