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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I received my two out of three orders which isn't that big of a deal I would have still liked to get all three as they are Christmas gifts I emailed and still haven't received a reply as I'm upset at the fact that my one order has a males name on it and it's for my wife as I was not given the chance to change the name on the item or not have a name at all I'm very disappointed in this as it's something I know my wife would love but I hesitate to give it to her now
Date of experience: December 22, 2016
Submitted order for 4 ornaments
Order posted to credit card but Zazzle shows NO ORDER IN PROFILE
Zazzle denies me having placed order but won't acknowledge credit card transaction either.
Buyer beware, go over to Etsy for all your custom order needs
Tip for consumers:
Don't do business with Zazzle
Products used:
Order never received
Date of experience: December 6, 2021
Hi Kim,
We can be reached at social@zazzle.com where we would be more then happy to assist you! We hope to hear from you!
Thank you,
Ryan
Placed a order for customer playing cards with my logo and url for my vacation rental property. I give these away to each guest that books the property. They look fantastic.
Date of experience: August 14, 2022
These boxes are perfect for giving small items (candies, toys, ornaments, gift cards, jewelry, heck -- even money) to friends and family and coworkers. Top quality, colorful, and a snap to assemble.
Tip for consumers:
Try to set aside some time to go through the options presented; it will be worth the effort and time.
Date of experience: December 29, 2014
I love our customized postage stamps for our wedding invites and am obsessed with our customized address stamp! I paid top price for rush shipping, though, and still got the address stamp well over a week after ordering.
The website gave me a date of 3/31 to expect our item. I checked on the status 3/30 and it showed that the item was still being made, so I reached out to the company to ask for an update on when to expect my item. I got a response back saying we will have it to you by 4/3.4/3 came and went, with no stamp. I reached out on the 4th again, this time a bit more aggravated, considering I spent over $20 for rush shipping! I did NOT receive a response the second time around, there was no apology. They didn't address my concerns at all and did not reimburse me for the expensive shipping. My item finally got to me on 4/5,5 days after the original date I was given to expect my item and two days after the date I was given by the company to expect to receive it after I first reached out.
I would have been happy to give 5 stars since our items are so great, however I felt this issue was not handled correctly at all.
Date of experience: April 14, 2017
Hello Jacquelyn,
I am so sorry to hear that you received your order later than expected.
This is not the type of customer service we want to be known for and we truly apologize for the inconvenience and frustration.
I will be assisting you personally and will be sending you an email shortly.
Thank you,
Terri
The QUALITY of my cards were shocking, to be honest. I have used one other company and was disappointed but I could not afford the other costly options. HOWEVER, I found ZAZZLE.COM to be cost effective AND great quality! I love my cards and everytime I give them out, people comment on the quality, color, print.
Thanks, Zazzle!
Date of experience: September 12, 2012
The editing process was a little touchy and even the finished product main saying was off center but not awful. It's very hard to manage the edit and format tool.
Recommendation
Date of experience: February 20, 2024
Extremely poor customer service. Long waiting time on calls and no reply to emails.
I purchased a custom watch for my daughter early December, received an email with details listed below but has NOT been shipped. Contacted UPS and they confirm that the package has NOT picked up.
Zazzle has played the part of Grinch and Scrooge perfectly to ensure that my daughter does NOT receive her gift in time for Christmas. Well done in creating disappointment in my house.
Created > Processing > Shipped
Created: 02/12/2014 4:55:49 PM EST
Processed: 02/12/2014 6:10:28 PM EST
Shipped: 08/12/2014 9:58:47 AM EST
View order details
Date of experience: December 23, 2014
Hi Raymond. We're sorry to hear about your recent experience with Zazzle and the missing watch. We show that our CS team has been in touch with you via e-mail since 12/23. We also see they were able to assist you with this order. We also show this issue has been resolved by our team. Please feel free to reply to their e-mail if you have any further questions or concerns. Thank you.
Looked great and fast delivery, which was even better! This is my fifth order on Zazzle and I'm never disappointed
Date of experience: May 15, 2024
Just what I wanted for my homemade orange cello. Arrived quickly & looked so cute on my little glass bottles.
Only site that had what I was looking for. Found it by a Google search
Date of experience: May 15, 2024
Invitations turned out great! They're perfect for my son's upcoming birthday party.
Date of experience: July 16, 2024
Faded color more. Cheap quality, not as pictured/previewed at all. Shambolic.
Came up on google
Date of experience: July 16, 2024
Hi Roman,
I'm really sorry to hear about the faded color issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
Quick delivery, beautiful quality, very happy! Will definitely use Zazzle again
Due to advertisements online
Date of experience: July 16, 2024
Business cards are exactly what I wanted and was expecting!
Return customer!
Date of experience: July 16, 2024
All products were amazing quality and arrived in a timely manner
Date of experience: July 16, 2024
Wonderful experience fast and looks great. Love that I was able to customize
Date of experience: July 16, 2024
Exactly what I wanted so they came out beautiful thank you guys
Found it on google N was recommended from people
Date of experience: July 16, 2024
The shirt is nice. A great way to remember my father. Thank you.
Date of experience: July 16, 2024
Quickly arrived and the quality is just as I imagined it would be perfect
I was doing a Google search on 50th birthday invitations and I honestly didn't know where to start, soon as I clicked on zazzle I knew I would be ordering
Date of experience: July 16, 2024
Beautiful invitations for a Baby Boy Shower. The print and illustrations are perfect.
I've purchased invitations before in 2020 for both my Granddaughters' Baby Showers.
Date of experience: July 16, 2024
Monet paintings look like mud: muted muddy colors, Truly horrible!
Date of experience: July 16, 2024
Hi Jonathan,
I'm really sorry to hear about the coloring issues with your recently placed Monet order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
I love how my cards turned out! Great quality and fast delivery.
They seemed to have a great selection.
Date of experience: July 16, 2024
Came faster than expected and look as presented on the website
Date of experience: July 16, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Ryan,
We are so sorry to hear that you are missing part of your order and that there was a customization error on a portion of it.
I will be reaching out to you directly to see how we could possibly rectify this.
Thank you, Terri