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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Everything came as expected. Packaged well with care and enjoyed the whole process! Thank you!
Easy to find online for author support and collateral.
Date of experience: July 16, 2024
Lovely product (John Constable post cards), easy process, and quick shipping. Exactly what I was hoping for!
I found the product I wanted on Zazzle (small art postcards) by searching on google.
Date of experience: June 13, 2024
WHY ZAZZLE SITE PUT A WRONG INFORMATION THAT THE ITEM WILL RECEIVE MAXIMUM 12 DAYS? IF YOU ARE CONCERN AND CHECKING THE REVIEWS ALL ARE DISAPPOINTED AND UPSET TO OUR COMPANY AND MOST ORDERED ITEMS ARRIVED VERY VERY VERY VERY LATE PRIOR TO THE SAID INFORMATION ON THE SITE. YOU ARE SENDING IT 1 MONTH MORE WEEKS MINIMUM. SHAME!
Tip for consumers:
DO NOT ORDER HERE! BAD COMPANY! BAD SITE!
Date of experience: February 26, 2017
I ordered mass cards on a Sunday for a funeral on Friday. I paid the express shipping rate, which said they would be here Wednesday or Thursday. They are located in northern California, and I am located in Southern California. On Wednesday my product still said "making" I emailed customer service and received a generic response later that evening. On Thursday morning, my product still said "making." What was the point of paying $24 in shipping if they can't deliver it as promised. I ordered bookmarks from another company and a guest book from a different company a day after I ordered the mass cards and BOTH of those items arrived on time with no issues. We talked to customer service who said they would try to ship them out Thursday evening. I told them the funeral was Friday morning. They said I could have a refund if they didn't arrive in time. BUT I still had to order them from another company A DAY BEFORE the funeral JUST in case they didn't arrive on time. Which surprise, surprise they didn't. I got an email while at the funeral that said my product had been delivered and for my inconvenience, they gave me a 25% off coupon for my next order... I won't need that since I won't be ordering from Zazzle. At least they didn't give me any hassle when I called them for my full refund since they did not arrive on time. Just a heads up, don't order anything of importance from this company. AND don't trust the shipping dates, even if you pay the ridiculous amount to have it shipped on time.
Date of experience: February 8, 2020
Hi Allison,
On behalf of Zazzle, I want to extend my sincerest apologies for the negative experience that you had while receiving your order. At Zazzle, we pride ourselves on giving our 100% every day to make sure our customers' needs are being met in a satisfactory manner. I know that we have let you down, and for that we are very sorry.
I will reach out to you via email to follow up very soon.
Thank you,
Elena
I ordered custom stickers for my goddaughters 21st birthday dinner. The stickers were placed on shot glasses. It was easy to create the custom sticker and the final product was clear and crisp. They used quality paper. I like that they infirmed me that the photo I uploaded was too pixelated and may not print out clear, and that I had the option to change the photo. I decided to use the photo anyway and it still came out super clear. I was very happy with the results and I received the stickers JUST in time
Thank you Zazzle!:-)
Date of experience: October 27, 2016
I had been using Zazzle for years to created custom gifts for people using my own art work and historical photos in the public domain. All seemed great, but this year I ordered postage stamps. One stamp is my wife with her favorite dog when she was a little girl, the rest are my own art work. My order was put on hold and I was asked to identify the person in the photo and the source of the rest of the art work I had submitted. It turns out Zazzle was sued over some issue involving a postage stamp with the photo of a child. My case is assigned to a content management team who are investigating my answers I gave them to their questions: "the art work is all my own, the little girl with the dog is my wife." They asked me more questions- do I have permission from the little girl and from the Quicksilver Mining Company (a name I made up for one of the stamps.) If I had permission from my wife, it would not be a surprise, would it! Sheesh. I called customer service to escalate, and Alex was super helpful and figured out the situation. He can't do anything to speed up the investigation, but he did offer expedited shipping, which was nice. We will see what happens.
Date of experience: December 9, 2016
Designing and ordering was easy. Invitations/envelopes arrived in a timely basis. This is my second order with zazzle and they don't disappoint
Ordered before. Invitations are well made
Date of experience: May 13, 2024
The customer support I received was superb. Ivan was kind, friendly and very helpful. It was a pleasure dealing with him. Incident Reference # CAS-*******-P2L0Q1
Date of experience: April 30, 2018
Super easy to personalize and put together.
They were smaller than I thought, but I probably missed the sizing part, but they are still fine and work perfect. They turned out really cute. Thank you
Because they the aesthetics I was looking for.
Date of experience: June 30, 2022
I am very impressed with the service from Zazzle. I made a mistake with my invitations and they were replaced with no hassle. My product was perfect. I definitely recommend Zazzle.
Products used:
Invitations
Date of experience: July 16, 2021
I ordered birth announcements for my newborn nephew. The process was so easy! They arrived and i am impressed by the high quality, delivered to my doorstep!
I was referred by my daughter
Date of experience: February 2, 2023
My invitations came out so great! Everyone loves them. Perfect quality, was exactly what we wanted! Customer service representatives were beyond helpful making my experience so great!
Date of experience: August 24, 2019
I've been getting custom designs here for a few months and everything has been ok except sometimes my order gets stuck in processing for a little while.
Date of experience: May 15, 2012
Very impressed with the quality of the product we received. They we delivered quickly as well! Only had to wait a few days! Would recommend to anyone!
Date of experience: May 6, 2022
Leonard went above and beyond. I am very pleased with the customer service. I will be recommending Zazzle to others. I love my wedding invitations I received.
Date of experience: August 7, 2017
I ordered invitation Belly bands from zazzle on June 30th... the item never arrived so I assumed it was lost in the mail I called and they said they would send me reprints (the reprints would be expedited mind you) I am still waiting for the reprints and it's been over a month! I called them this morning I was on hold for 39 minutes, hung up and called again this afternoon and was on hold for 20 minutes before a representative picked up my call! He said there's been a production delay. They did not send an email or any type of notification. OMG this has been so frustrating because my invitations need to go out by next weekend. I will NOT BE ORDERING FROM THIS COMPANY EVER EVER AGAIN! And I do NOT RECOMMEND ANYONE ELSE TO ORDER FROM THEM.
Date of experience: August 21, 2017
Hello Ru,
I truly apologize that you have not yet received your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be sending you a private message requesting for order details so that I can personally look into this/
I look forward to assisting you further!
Thank you,
Christine
Very satisfied. Appreciated site to keep me updated and made sure everything was delivered in a timely fashion. Finally checked to make sure it had been delivered.
Date of experience: May 8, 2022
Great customer service, easy to deal with, able to help me with my little issues within minutes. Would definitely use this company again and recommend to anyone
Date of experience: April 3, 2018
I needed to contact customer service and both times the people were great! I was really satisfied with the personal attention they gave me. I love Zazzle.
Date of experience: September 15, 2017
Prices are great and when I called. Oh my Goodness. Kathy was excellent! She walked me through my order. So patient and so professional. Love this site!
Date of experience: May 7, 2018
I had no issues selecting the personalization of my thank you wedding cards, and the estimated arrival was accurate. Loved the quality of how everything came out!
I made my wedding invitations at Zazzle and also loved the quality of how those came out.
Date of experience: July 21, 2022
I ordered 12 stickers with an image for a group of us to stick to our jackets for a local road race. It was easy to add text and the stickers came sooner than expected and look to be good quality.
I have never ordered stickers before and Zazzle popped up in a search so it was pure luck. However, I'll choose them purposefully next time!
Date of experience: November 29, 2023
Hello Zazzle, I'm just curious because after I ordered my items($100) via PAYPAL there is no e-mail confirmation. Gesh! There is no Order ID number either. Why? Oh why? Hope it's not a scam. :(
Date of experience: May 1, 2014
Zazzle provided very fast service; a custom made mug in under five days that was just what I designed and uploaded and did not cost an arm and a leg. I highly recommend this sight.
Date of experience: January 5, 2017
I had ordered 20 Thin Blue Line Police Mom keychains to use as small gifts for our group of police mothers at our Mothers Day celebration. Unfortunately, when they arrived I realized they did not look like the illustration on the website. The design did not fully cover the surface, leaving white edges in spots and making the keychains look cheap and unprofessional. I was very disappointed but did not have time to return them and order replacement gifts before our May celebration. I was embarrassed to give these out, but I had no choice. I shared my disappointment with Zazzle Customer Service, just so they would know this product was sub par, not expecting or asking for them to do anything about my order. But Thelma in Customer Service immediately responded - even on a weekend - and requested additional information to help locate my order and then offered me a full refund or credit for my purchase, even though I could not return the defective items. We had numerous email conversations regarding the keychains and my order and her quick and sure resolution has restored my faith in the company, if not that particular product. It's refreshing to find someone these days who understands what customer service is, and to find a company that empowers their employees to extend that service to their customers.
Date of experience: April 25, 2018
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Jennifer,
We're very sorry for the experience you have had with regards to your Zazzle order, and we definitely want to make this right for you. I see you have been in direct contact with our support team, but we will be reaching out to see how we can further assist you with this.
Best Regards,
Amanda
Zazzle Customer Support