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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
2,097
Neutral
54
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user williamp184
Arizona
1 review
0 helpful votes
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March 31st, 2018

Zazzle Support member Oskar tokk his time to help me lesrn about referrals and sales. Goung above and beyind normal cusyomer service. He made me feel like I can make goid money with Zazzle.
Thanks
William Thompson
Zazzle Store mundovivo

Date of experience: March 31, 2018

Thumbnail of user shilohc10
Georgia
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Very easy to edit the template and customize it to my own needs. The copies came in the mail quickly and looked just like the templates I had made online. I would recommend using this service.

Date of experience: March 29, 2023

Thumbnail of user helenr12
Australia
1 review
1 helpful vote
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May 5th, 2013

I ordered 3 things, 2 shirts and 1 hat. All arrived in a good time and they all fit great. The printing was just what I wanted. Overall a great experience and will be back again.

Date of experience: May 5, 2013

Thumbnail of user magalysd
Ohio
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

The overall experience was good. The paper quality and the print job were fine. The price is too high in my opinion. I think business wise I should get a manufacturer and not a POD service.

Reason I chose this business:

Didn’t know where else to go.

Date of experience: August 19, 2022

Thumbnail of user deniseg874
Connecticut
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

This mug was a birthday present for my daughter. She loved it because not only does she love pineapples, but she loves her kitty Harper and the cat on the mug holding the pineapple resembled her!

Date of experience: August 24, 2022

Thumbnail of user reneec4
Illinois
1 review
1 helpful vote
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September 7th, 2012

I had to make a new account, but I have used Zazzle for years. I love it. Really. Not so much purchasing others ideas, but creating my own. Although I have bought from others too :(

Date of experience: September 7, 2012

Thumbnail of user johnnyw259
Nevada
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

I do appreciate rapid service. My order coming early and right on time for me to give out the invitation to my families and friends. Thank you so much for your care and your hard working.

Reason I chose this business:

I was just trying it cause I saw it online.

Date of experience: June 6, 2022

Thumbnail of user bradyc
New York
1 review
3 helpful votes
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May 17th, 2010

Zazzle describes itself as enabling "individuals, professional artists, and major brands, including Disney and Hallmark, to create and offer billions of unique products for customers worldwide". This means Zazzle does not DESIGN the items it sells, but PRINTS them. Therefore, if anything goes wrong in the production process, they say it's part of the design, creating a loop of passing the buck between designer and Zazzle. At the end of the day, you do get a refund, less your return shipping and a whole lot of grief.
Delivery is reasonable, order is questionably accurate. My order would have been perfect except for a gloss coating on one side of a gift card. The item arrived with the gloss coating on the To/From side and not the Address/Picture side, making it impossible to fill-out. Zazzle insisted this was the designers intention and would not see reason.
Not too pleased with Customer Service; your basic automaton, giving scripted answers. Zazzle was more interested in refunding my money than fixing the problem, which I wanted; I wanted the cards!
Customer Service "Support" was more concerned about being right than a retaining a pleased customer AND making money. Even after Zazzle had me contact the designer who said it was a printing error, Zazzle still insisted it was a design error, sending me "pictures" and Return Merchandise form.
Zazzle looks good, but isn't worth the grief

Date of experience: May 17, 2010

Thumbnail of user samh457
Michigan
1 review
0 helpful votes
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October 11th, 2020

DO NOT ORDER CARDS FROM THIS COMPANY. They made two errors from the original baby shower cards I wanted. After emailing them, they said "they can't help me and I have to order them again." Even though THEY made the mistakes. I highly recommend ordering cards from another company. I would not trust them to deliver the cards you wanted.

Date of experience: October 11, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Sam,

We're sorry to hear there was an issue with your order. I can confirm we've offered to help with the replacement and cover the cost of the product itself as a Zazzle account credit. Sorry if this was not clear by our emails. I will reach out to you to clarify with you now.

Thank you,
James.

Thumbnail of user johnp474
Tennessee
1 review
0 helpful votes
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January 4th, 2017

I ordered a Christmas gift on December 19th, but before I did I made sure that it would be delivered within a reasonable amount of time around the holiday. Before the order was "final", the estimated date of delivery was December 27, however, the email confirmation said delivery estimated to be December 28 or 29. That was fine as it was a gift for visiting family who didn't leave until January 1st. However, it never arrived. It's January 4th, and still no sign. At this point it will be useless to receive. I know that everyone gets busy around the holidays, but if promises cannot be met, one would think they would contact you and allow you to "opt out" of the order. As of today it's a week late, and this being my first zazzle experience, I am not zazzled. E-commerce has become very reliable in that they can let you know when an order will arrive. In this day and age, zazzle fails at meeting basic expectations.

Update: Zazzle contacted me and took care of the situation. I applaud Zazzle for exercising an active customer service reaching out to make things right.

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 4, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello John,

I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user sharrons11
Washington
1 review
2 helpful votes
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July 23rd, 2018

I placed my order for invitations to my daughter-in-laws baby shower. Thankfully I ordered way in advance as they were on sale. A few days later I received a call from a gentleman in California, (mind you, I live in Washington state), who had received my order. He also told me that he received someone elses wedding shower invitations another time. The next day, before I had a chance to contact them, I received a package in the mail. I thought that maybe they had figured out the mistake on their own. WRONG. It was baby shower invitations for someone who lives in Colorado. To top it all off they had misspelled a word on hers. I contacted the company only to be met with someone who was very hard to understand and he clearly didnt understand me either. He finally figured out what I was saying and he muttered something that I deciphered as I would be getting my order. I finally did receive them and everything is spelled correctly. However, the cost, I felt was quite high and certainly not worth all the hassle.

Date of experience: July 23, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Sharron,

I am so sorry to hear about the mix up with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Kevin

Thumbnail of user annab2216
Virginia
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

My order was shipped and delivered within seven business days. Product was well packaged and exactly what I ordered.

Date of experience: June 4, 2024

Thumbnail of user jamesm7008
Michigan
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

I thought I ordered the wimzy blowing on the dandelion seed pod but I got one standing in the middle of the pod I needed it for my family reunion it was to sit on the top of a 6 ft obelisk no one knew but I was disappointed

Date of experience: June 29, 2022

Thumbnail of user idaf1
Ohio
1 review
1 helpful vote
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November 16th, 2012

I had fun designing these for my grandchildren... changing colors and designs... It "REALLY" adds a personal touch... and I can't wait till Christmas for them too see them!

Date of experience: November 16, 2012

Thumbnail of user scottb754
Virginia
2 reviews
0 helpful votes
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July 16th, 2019

I am happy with the finished product, I only spent about 1/2 hour designing the mugs for a plastic model club that I host. The colors are very vibrant.

Date of experience: July 16, 2019

Thumbnail of user marcias41
Michigan
1 review
0 helpful votes
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December 28th, 2017

I ordered funny cards, fitting the uncomfortable medical tests my friend was undergoing. I also constantly hunt for hunting-themed cards for relatives. Zazzle has many and I want more!

Date of experience: December 28, 2017

Thumbnail of user lauram3086
Texas
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Absolutely loved the personalized wrapping paper.
The rush fee was a little outrageous but I'm glad it got here on time. The birthday day girl loved it as well.

Reason I chose this business:

Googled what I wanted and you had it.

Date of experience: August 14, 2022

Thumbnail of user lynnw7
New Jersey
1 review
1 helpful vote
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May 2nd, 2012

I have been looking for this shirt for years and was thrilled to finally find it at Zazzle... everything went great... from the order. To the updates... to delivery.

Date of experience: May 2, 2012

Thumbnail of user robertom24
Florida
1 review
1 helpful vote
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March 17th, 2015

I order a few invitation as samples and they were exactly as described and met my (our) expectations. Delivery was prompt and I will be ordering the invitations soon...

Service
Value
Shipping
Quality

Date of experience: March 14, 2015

Thumbnail of user ritag26
Texas
1 review
2 helpful votes
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November 3rd, 2016

I ordered ribbon for my daughters baby shower, paid extra to have it shopped faster, it was guaranteed to be here on Monday, here it is Thursday and no ribbon, I have already started all the decorations with this special ribbon, so no I have nothing to finish things with, was lied to when I called Monday that it would be shipped on Tuesday and here at the latest by Thursday, called again today and ribbon was still in production, same thing I was told Monday, very very unsatisfied customer- will never shop here again!

Date of experience: November 3, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Rita,

I am so sorry to hear your order is delayed. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I see that you have already spoken to one of our representatives. Please respond back to their e-mails if you have any other questions.

Thank you,
Christine

Thumbnail of user marciac5
Florida
1 review
0 helpful votes
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October 30th, 2014

I have just begun to use my photography to design items to be shared with family and friends. I am more than pleased with all aspects of this website.

Date of experience: March 7, 2013

Thumbnail of user lorio16
New York
1 review
0 helpful votes
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April 23rd, 2018

Ivan was so helpful. He went above and beyond to spend the time with me to give me a tutorial on invitations. His expertise and courtesy was greatly appreciated.

Date of experience: April 23, 2018

Thumbnail of user kyliek50
Ohio
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I love them, they are exactly what I was looking for my elopement announcement had to be perfect! And of course I'm so excited to be sending them out!

Reason I chose this business:

Price was the best I’ve found around!

Date of experience: August 1, 2022

Thumbnail of user arisas2
Georgia
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

System was easy to use with many options of cards. Created my own, was happy with cards. Thank you! Delivery was fast enough even though I didn't choose expedited.

Date of experience: May 10, 2022

Thumbnail of user mirkac
Texas
3 reviews
1 helpful vote
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September 13th, 2018

I was looking for cute "to the moon and back" invitation for my sons 1st birthday. I loved offered design, customization was easy and order arrived quickly. Highly recommended.

Date of experience: September 13, 2018

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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