Zazzle

It was so easy to deal with this company. They came so fast. I was so happy how they turned out for my grandson's Baptism. I will do business with Zazzle again.

Good products, interesting products; UNFORTUNATELY TERRIBLE CUSTOMER SERVICE. I don't believe they actually have a call center. It's a pre-recorded message that leaves you waiting indefinitely. Noone replies to emails. And yet, their web site states they will not accept returns after 30 days without a RETURN AUTHORIZATION REQUEST. WTF. I currently have one pending shipment and another shipment I'd like to return because it is below the standard of what I thought I was ordering. How is it possible to return merchandise if noone answers emails, answers the phone, and the email via the web site clearly generates no confirmation? Will not order from Zazzle and will file a complaint with the BBB.

I ordered some business cards, shipping labels, promotion cards, etc. for my new business. When I received the business cards, they were crooked and the font was too small to read. I contacted customer service, who assured me they would be fixed and shipped back out ASAP. A few weeks went by and I never received anything so I finally called back to check the status. Apparently the order was never fully submitted to production by the rep so it obviously wasn't produced or shipped. This rep put a "rush" on the order and expedited shipping. She said I would have it by Monday (I called on a Friday). Monday comes and goes and so does the rest of the week. I call back on the following Friday and the same conversation/process was repeated. "You'll have them by Monday," she said. I call Wednesday in somewhat of a panic because I have a vendor event the next day and surely they've been mailed out, right? NO. It has been a month today and I still don't have my replacement product. The customer service representatives are friendly but not capable of doing anything to expedite an order with production (even when the company is at fault). Now I have to go to a vendor event with NO business cards to hand out, all because this company is a complete joke. I have yet to be contacted by a manager or anyone who has offered to rectify the situation. I will never order from Zazzle again and would advise others not to either.

I was ripped off by Zazzle User Candace69. I reported to the BBB, the Illinois District Attorney, and FBI cyber crimes. Zazzle, please pull this merchandise. They are ripping off thousands of people due to false advertising and fraudulent designs. PLEASE HELP.

Designs were fun and easy to choose from. Then configuring/customizing the invite was super easy too, did it all from my phone. Will use again for our save the dates and wedding invites!

ORDERED A LARGE, REFRIGERATOR MAGNET TO HONOR MY SON-IN-LAW ON HIS BECOMING A U.S. CITIZEN THIS WEEK AND HAD IT SENT TO MY NC HOME SO I COULD PUT IT IN WITH HIS GREETING CARD. IT WAS ABSOLUTELY WONDERFUL AND I KNOW HE WILL ABSOLUTELY LOVE IT! I NEVER HAD A MAGNET MADE FOR ANYONE IN MY 71 YRS OF LIFE, SO I WASN'T SURE HOW IT WOULD TURN OUT BUT NOW THAT I KNOW...I'LL KEEP THIS IN MIND FOR ANY FUTURE GIFTS!

THANKS, ZAZZLE, FOR MAKING IT SO PERFECT AND BEAUTIFUL AND FOR GETTING IT TO ME SO FAST!

IT'S NOW ON IT'S WAY TO LAS VEGAS SO I CAN'T WAIT TO HEAR HIS REACTION NEXT WEEK!

YOU KNOCKED IT OUT OF THE BALLPARK! :)

09.09.17

YOUR PRODUCTS ARE OUTSTANDING AND YOU HAVE PRODUCTS THAT CAN NOT BE FOUND ELSEWHERE. AND ON TOP OF THAT, YOUR CUSTOMER SERVICE IS EXCELLENT... ZAZZLE GUARANTEES SATISFACTION AND THEY STAND BEHIND THEIR GUARANTEE. THE CUSTOMER REPRESENTATIVES ARE AWESOME WITH THEIR PATIENCE AND GUIDANCE AND THE RESULT OF THEIR HELP IS THAT YOU GET EXACTLY WHAT YOU WANT. I LOVE ZAZZLE AND HIGHLY RECOMMEND THIS COMPANY!

Easy, lots of options, projects are saved (which I used for a second graduation Thank You), and I would used Zazzle again.

These came very fast which I was happy about. The only thing is my invites look like a chalkboard that got washed and are streaky which wasn't on the design on the computer.

They came out perfect, and came in right on time. I had no issues with the design and loved that I was able to edit where I needed.

Totally loved the cards and mostly because is all in one the tear apart of the diaper raffle and the book request makes them 100 percent very unique. Loved them.

It was great to find college announcements for the university my son attends. They turned out great and I received the announcements earlier than expected.

I received my order way before estimated delivery date. The invitations I ordered were good quality and met my expectations. I would definitely recommend Zazzle

9/8/21
I was on Zazzle for a while and they terminated my account for absolutely no reason they were Accusing me of uploading content that wasn't mine and they were telling me they had emailed me about it But I never got nothing Anyway Way Theirs Better drop shipping platforms then Zazzle they're a bunch of liars!

I was so happy to find the particular items I was looking for. They arrived faster than I expected, and very well packaged. This was my fourth order from Zazzle, so you know I'm going to order again!

I ORDERED A "BABY REGISTRY NOTE BOOK" AND WAS VERY HAPPY I COULD CUSTOM DESIGN IT TO THE "THEME OF MY DAUGHTERS BABY SHOWER"-ELEPHANTS, ALSO I WAS ABLE TO PICK THE COLORS OF THE SHOWER. REALLY NICE FEATURE!

Extremely disappointed with my most recent Zazzle order. Ordered two framed posters on 12/12/14 - they arrived on 12/19 rolled up in a tube, not framed as I had ordered. Spoke with a very nice customer service representative named Kathy who ordered an entire replacement. The replacement order arrived on 12/24 and although they were framed this time, one of the prints the glass was broken during shipment. I was surprised to see that no bubble wrap was used, just the frame in a box wrapped in a piece of plastic so no surprise that it was broken. After a couple email attempts to *******@zazzle.com with no response I finally called to discover that they were closed over Christmas break. I found another way to create a Case # on the website and described the broken glass with an attached picture. I finally received an email indicating that a package had been queued for shipment. Yesterday, (1/5/15) I received my 2nd replacement order and it is another rolled up poster, NOT framed as I had originally ordered back on 12/12/14. I now have 3 posters, none of which are usable unless I go pay for them to be framed by someone else. I called today to get a refund - I'm tired of waiting for what I originally ordered and having to make phone calls to try and get it right. Very disappointing as I was really looking forward to hanging this print in my new remodeled bathroom. Also disappointing as all of my previous orders with Zazzle have been very good experiences which is why I gave 2 stars. Not sure why they could not get this one right.

I've ordered from Zazzle before but I will NEVER order from them again. I placed an order at the beginning of December with a delivery date of 12/11-12/12. My tracking information never worked but I wasn't alarmed at the time since it takes a while for it to be updated.

Once my package did not arrive I reached out to customer service via email who after 72 hours of waiting told me the delivery date was an estimate and I should wait until 12/17 to see if I get them. After that they promptly told me my package was in North Carolina and suddenly their tracking information on the website said the same thing. It wasn't until after I emailed again disputing my order they said it was in Philadelphia (which usually takes an additional 1-2 days to get to my house).

I demanded a refund for my product but "Tram" would only refund my shipping charge to my account for future use. After the product never showed up I tried to call their customer service line and my estimated wait was 95 minutes. Furious, I emailed "Tram" back demanding a full refund. He responded and said they would refund my purchase back to my card on file but it will take 7-21 business days for the transaction to be completed.

First and foremost 21 days for a refund is unacceptable but I wasn't going to get anywhere with these idiots. Suddenly my order (that was apparently in mid shipment) says it was returned back to the sender and arrived on 12/16 which is WELL before SECOND promised date by customer service which only leads me to believe they lied the entire time and never actually processed my order.

Was able to find what I wanted. Being able to personalize the cards was a real plus. Order shipped quickly. Our grandchildren's back to school experience will be enhanced with your cards.

I am so pleased with the yard sign that I ordered. Not only is the quality good but it got here a week sooner than the original shipping date stated.

It was so easy to order the product and the staff was helpful when I needed any information. I will do more business with Zazzle in the future. You are the best!

The transaction was flawless! When I received my order, the ink was dried out. The custom stamp is great though. Too bad I can't find an ink pad that size anywhere…

I placed an order on 12/6/16 with an anticipated delivery of 12/8/16 to 12/9/16. I called on 12/9/16 and was told after waiting on hold for 45 minutes that they should ship out on the 12th or 13th. I tried calling again after that date came and went but got tired of waiting on hold. I tried requesting an update via email which simply said they don't know when my order might ship. I would just like to know if my shirts will arrive before Christmas. I paid a pretty ridiculous amount for 2 t-shirts with express shipping. This has been very disappointing.

Update 12/27/16:
I was contacted by Zazzle via email regarding my bad experience. They offered to refund the cost of my order and still ship my items when they were ready. They actually shipped on 12/23/16 via overnight but didn't arrive until 12/27/16 due to the holiday. The shirts turned out well and the recipient was happy so I am glad for that. I have not received a refund yet, but my order status does show as returned. It would have been nice if the shipping estimate was more accurate. I am overall happy with how things turn out as I was able to purchase an extra gift since this one was free.