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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I found this site easy to use and the product of good quality. I was very pleased and will use zazzle.com again. I especially liked the fact that there was no minimum order and I could customize it.
Date of experience: December 28, 2011
The process was so simple and easy! Very happy that I was able to preview the invitations and edit them to fit my wedding. Fast shipping, which was a plus!
Not too expensive, variety to choose from.
Date of experience: July 26, 2022
We play cards with friends. When they saw our Zazzle cards they were enchanted by the artwork and really like the size of the suits and numbers on the cards. We bought some for them as a gift.
Date of experience: November 4, 2015
I made my button without too much hassle and it got here fairly quickly. The button was good quality and was printed exactly how I wanted it. Thank you Zazzle!
I chose Zazzle because it was recommended to me by my sister.
Date of experience: September 22, 2022
I ordered 2 items and they never arrived.
I was sending several emails asking about it and never got a reply. I called and the line is dead.
I am really upset since I needed the products urgently.
Date of experience: November 1, 2016
The drawstring bags I ordered were much higher quality than I expected, for the price. Customization was quick and easy, and I was very pleased with how they turned out.
Date of experience: December 2, 2015
Oskar was such a blessing to work with! He helped me resolve my issue and went above and beyond to help me. He is a great representative of your company!
Date of experience: April 2, 2018
Unfortunately the shipping was painfully slow. But I loved my T Shirt and It's something that was a bit rare to find elsewhere. I just wish the shipping was faster.
Date of experience: November 25, 2016
Hello Maria,
I am so sorry to hear about the slow shipping. We do offer expedited shipping options for our international customers. We'll be reaching out to you directly via e-mail with that information.
I look forward to assisting you further!
Thank you,
Christine
I have made two purchases with Zazzle. They have been easy, speedy, precise, and often discounted. I have to purposefully try to not spend all my money there. Thanks Zazzle.
Date of experience: September 28, 2017
The website is very user friendly and makes it easy to visualize the personalized product. The prices are also very reasonable for a quality product. I love the wedding invitations.
Internet search
Date of experience: February 27, 2023
I ordered items I needed for a Bridal Shower we are giving for my niece. The Invitations and decorative items arrived quickly and were quality items. Thank you so much.
I chose Zazzle because of past experience with the company that was also positive.
Date of experience: September 2, 2022
My order was processed and shipped out quickly. My order was very vibrant in color and just as I had anticipated. I would definitely make another purchase through this company.
Purchased from Zazzle in the past.
Date of experience: July 22, 2022
Love the quality, and the quick deliver. I choose an invite and 2 cards to insert with invitation. All were of high quality and very appropriate for the baby shower.
I used them once before and had great results.
Date of experience: June 16, 2022
I placed an order to be delivered Dec 4-6. On the 5th, it was still not shipped. Called customer service, wait times to talk to a person are long. People who answer the phone have no access to any information, so it doesn't even matter if you talk to them. They can't tell you why your item wasn't produced on time or if it will be completed by a new deadline. I was given an email address, but emails are responded to in 1-3 days. This is entirely useless if you are trying to find out if a package will be delivered in the next 24 hours. Worst customer service experience I have ever had. Literally, there is no reason to pay people to answer the phone and say 'The production team will get to it when they get to it". They offered no way to fix the problem and no way to take responsibility for it. I still do not know if the order will ship, or when, or if I will receive it before my deadline. They were sadly not proactive in ensuring that I was informed that it might be late or that it would be late and by how long and what I could do about it. It has currently been 8 business days to produce an item their website still says will take 2-3 business days to produce.
Tip for consumers:
Avoid this site at all costs, especially if you need something by a specific time frame. They don't deliver on time and they don't fix it when things are delayed.
Date of experience: December 6, 2017
Hello Tina,
I am so sorry to hear the delay and disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you directly via email to further assist you.
Thank you for your continued patience,
Tram
It was so simple to create my sons graduation invites and add pictures, I wasn't suppose to get my order till like two wks and was very surprised that I received within a few days of ordering so shipping was super fast, I was worried about the picture quality but it was sharp looked just like original so I was amazed they turned out awesome I will definitely order from company again thanks zazzle
Lots or options to choose from
Date of experience: April 28, 2022
Placed my order and by the time I realized it, I already had it home.
The prices were well priced.
Date of experience: July 10, 2024
When you purchase from Zazzle, you purchase items that you. Plan to keep in a memory book, baby book or album of some for sort. Their work is beautiful and you choose how it looks.
Date of experience: April 13, 2015
Zazzle is my go to for things i can't normally find in this case a card for a debutante event. I could not locate anything in the stores and yet i found the perfect card through a company on zazzle
I could not locate anything in the stores and yet i found the perfect card through a company on zazzle
Date of experience: August 26, 2022
Theinvitation scame fast and are well made as far as qaulity goes. However I'm very disapointed 10, out of 75 are damged. The invites have running ink and decoloration, I couldn't use these invites. I will be contacting customer service.
Hear it was fast and efficient
Date of experience: September 12, 2022
Hello Margarita,
I am so sorry to hear about your invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Craig
Cheapest invitations I found. The colors were so vibrant! The text was so clear and my invitations are just perfect.
I chose Zazzle because I saw the template on Pinterest and I loved that I was able to just plug in my information but I was also allowed to customize it if I needed to
Date of experience: June 3, 2024
Love this website for ordering unique gifts! When I was missing an item in one order, I called and they sent a new one within a few days. I recommend them for quick, unique gifts!
Date of experience: December 15, 2011
Myself and family loved the invitations only problem is it didn't give me an option to change the back so we just scratched off Bella on the back but it was beautiful and loved it.
Had better options to choose from
Date of experience: July 26, 2022
This particular vendor was great: I love that I was able to customize every part of the card- it was so easy! And the card arrived ahead of schedule- great turn around time! Thank You!
It popped up in my searches, and I decided to try it out.
Date of experience: July 13, 2022
I purchased 50 baby shower invitations and paid almost $100. The invitations are very small and the paper they are printed on is definitely not worth $100. I will not order from this company again
Date of experience: March 25, 2020
Hi Lisa,
I'm sorry to hear that your order did not come out correctly. I would be happy to look into this for you!
I have located your account in our system and I will reach out to you via email very soon.
Thank you,
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Karin,
I am so sorry to hear that your items has not yet been received. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I see that you have been in touch with one of our CS representatives today. Please respond back to that e-mail if you need further assistance.
Thank you,
Christine