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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
2,097
Neutral
54
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user barbp133
Minnesota
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Your website is very user friendly & your product options are awesome! I will definitely use your company again & will recommend you to family & friends.

Reason I chose this business:

I was looking for quality, affordable shower invitations; and your company did an amazing job!

Date of experience: August 4, 2022

Thumbnail of user kathleent1155
New Hampshire
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

It was very easy to create the invitation I was looking for and personalize it. The invitations shipped quickly and were affordable. I would always use Zazzle!

Date of experience: October 10, 2022

Thumbnail of user denisen317
Pennsylvania
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Ordering was so easy and straightforward, was sent when it was supposed to, and delivery was fast. I'm very pleased with the order, the invitations are lovely!

Date of experience: May 21, 2022

Thumbnail of user madeleinef
California
1 review
1 helpful vote
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December 24th, 2013

I got very charming photo holiday cards made, and they arrived very quickly. The site was easy to use, and the price was very reasonable with discount.

Date of experience: December 24, 2013

Thumbnail of user mayaral
Washington
1 review
0 helpful votes
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January 31st, 2018

One of my products got lost in the mail and Zazzle instantly replaced my missing order.
I love the customized products and also the service. Thank you

Date of experience: January 31, 2018

Thumbnail of user seanm1841
California
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

They were quick and beautiful. We placed the order and less than a week they were delivered the invites were nice one thing is the envelopes are little thin and see through

Reason I chose this business:

Saw it a lot on social media

Date of experience: August 23, 2023

Thumbnail of user dougv19
New York
3 reviews
1 helpful vote
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April 4th, 2019

Cant save custom designs to invitations. Cant easily add photo cant order a number of in invitations which is a number different from their offering. Pathetic site.

Date of experience: April 4, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Doug,

I am so sorry to hear about the trouble that you had while attempting to order invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. Please feel free to reach out to our Order Placement Team at 877-893-8935 (Monday-Friday, 9am - 5pm PST) for further assistance.

Thank you,
Kevin

Thumbnail of user ashleyc1938
New York
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Great experience. I used these for my new business and my cards were beautiful thank you

Date of experience: June 30, 2024

Thumbnail of user taylord279
Florida
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

The invitations looked beautiful! The quality was great and I received the invitations extremely fast. I am very pleased with my order and will be ordering again.

Reason I chose this business:

Zazzle had a design that I liked.

Date of experience: April 26, 2022

Thumbnail of user miar118
Ohio
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Shipping took a little while but it was worth it the quality of the paper the colors print even envelope is high quality. Definitely worth every penny

Date of experience: August 6, 2022

Thumbnail of user johnc8114
Pennsylvania
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

I ordered a set of the highest quality business cards available and I was not disappointed. The color and texture is exactly what I wanted. The stock is thick and very professional.

Reason I chose this business:

I have been using Zazzle for my cards for years. Easy to get exactly what I wanted and needed.

Date of experience: April 7, 2022

Thumbnail of user theresem115
Pennsylvania
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

I love the invitations but website not clear on envelopes so ordered 25 envelopes! Then my invitations arrived With envelopes. I will be sending back extra envelopes

Date of experience: June 11, 2022

Thumbnail of user elizabethj1151
New York
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

The invitations were exactly as I had customized and changed lettering and colors and still received two day later! I was thrilled, colors were vibrant, highly recommended!

Date of experience: April 28, 2022

Thumbnail of user carment7
Texas
1 review
0 helpful votes
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September 10th, 2015

I love using zazzle, and i do so very often. It's so easy to create and design with their software and the service, delivery and shipping is so fast and expedite. I'm very happy!

Date of experience: September 6, 2015

Thumbnail of user marian48
New Jersey
1 review
1 helpful vote
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March 31st, 2012

My order was great i would love to order from company again,, i was very happy with the order and it did not take long to get it at my home... thank you again

Date of experience: March 31, 2012

Thumbnail of user barbaram3099
California
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

I created a poster board for my business. I didn't want to sell I want to buy it print it the application won't let me how can I get it printed to go on my easel?

Reason I chose this business:

Love the products

Date of experience: September 28, 2022

Thumbnail of user paulam43
California
1 review
3 helpful votes
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December 15th, 2015

Twice now I have order and twice I have received really cheaply made junk. I have to say that Zazzle WAS very good about it and refunded me. The quality concern remains.

Date of experience: December 12, 2015

Thumbnail of user judyt4
Texas
1 review
1 helpful vote
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September 5th, 2012

The quality of the business cards I order is outstanding. I am really pleased with the look of the cards. Ordering them was so easy and they came in the timeframe given! Good work!

Date of experience: September 5, 2012

Thumbnail of user laurenb1248
Pennsylvania
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Good! It was everything as I designed it to be cute! I have used this platform before and have been pleased with it and I will use it again thank you.

Date of experience: November 29, 2023

Thumbnail of user jessicab2909
Mississippi
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

I found a really cute template while looking on Pinterest, and I found it easily on Zazzle. I paid for expedited shipping and the order arrived a day earlier than even the expedited estimate.

Reason I chose this business:

I found a template on Pinterest while looking for baby shower invitation ideas.

Date of experience: September 11, 2022

Thumbnail of user daneeb1
Arkansas
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Ordered my invitations from Zazzle and got them almost a week before expected. The invitations looked fantastic.

Date of experience: May 10, 2024

Thumbnail of user be9461
Washington
1 review
2 helpful votes
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January 13th, 2015

I am absolutely disgusted with the return process!
Ordered tshirt; too small. Have tried numerous times to get in touch so can obtain aN RmA# required to put outside pkg. CANNOT GET THRU TO ANYONE. ON H OLD FOREVER. Then phone message closed for holiday. How on earth to get thru? This time frame is completely unacceptable to this customer. No one has even answered numerous emails. HOW DO U GET THRU TO SOMEONE? The allotted time for return is no doubt over. AND IT IS a $20 shirt!

January 2014-Received full refund on my credit card, along with apology for delay response, etc.

Tip for consumers:
DON'T TRY TO GET THRU TO ANYONE TO GET A # TO BE ABLE TO RETURN AN ITEM. Still waiting.
Response time is horrible!

Value
Shipping
Returns
Quality

Date of experience: January 10, 2015

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi. We apologize you were not able to get in touch with our CS team over the holidays. We will make sure they follow up with you via e-mail. Thanks!

Thumbnail of user alvarom72
California
2 reviews
0 helpful votes
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June 29th, 2022
Verified purchase

I absolutely love my invitations. All of my friends love them as well and I keep getting asked where did I purchase them. Thank you for such wonderful invitations.

Reason I chose this business:

That’s the place where Ii was able to find the design I was looking for.

Date of experience: June 29, 2022

Thumbnail of user sarahk42
New Hampshire
1 review
2 helpful votes
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February 11th, 2015

My son designed his own belt buckle. Good product quality, the design my son did online matched the finished product. It was easy to put on his belt too.

Service
Value
Shipping
Quality

Date of experience: February 8, 2015

Thumbnail of user suew556
Indiana
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

I was pleased with the invitations…. However, the quality was lacking. Many of the invites had what appeared to be blue ink smudges on the face of the card.

Date of experience: March 30, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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