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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,097
Neutral
54
Negative
58
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user amyc2824
Idaho
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

I love my poster board! Not only was the end product great, but it arrived 6 days earlier than estimated. I will definitely order from Zazzle again!

Date of experience: April 17, 2024

Thumbnail of user lorin455
Kentucky
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

I ordered these personalized baby shower invites and it was easy to customize the way I wanted! They look great. Arrived quick!

Date of experience: April 17, 2024

Thumbnail of user sarahd665
Florida
2 reviews
1 helpful vote
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April 21st, 2020

I canceled auto renewal of membership TWICE and they still continue to bill me every year & refuse to refund/credit. They state they won't bill for next year but I'm sure they will. DO NOT SIGN UP FOR A MEMBERSHIP! Ever!

Date of experience: April 21, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Sarah,

I'm sorry to hear that you've had a bad experience with us.

Could you please email the details to social@zazzle.com? I would be happy to get someone to reach out to you to help resolve your issue!

Thank you,
Elena

Thumbnail of user lauriek299
Minnesota
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Loved the invitation we had to pick from - it wasn't easy to decide. They came much faster than noted, and turned out just the way we expected them to.

Reason I chose this business:

Best selection

Date of experience: July 28, 2022

Thumbnail of user laurief17
California
1 review
0 helpful votes
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February 8th, 2016

I ordered something that came to me incorrectly. Ithe description said i was to receive envelopes and instead I got envelope liners. Zazzle immediately credited me within 3 days.

Date of experience: February 5, 2016

Thumbnail of user morgans334
Florida
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

MMy cowboy invitations came super cute for my babies first baby party. It was just a little difficult at first when creating the card. It was worth it though.

Date of experience: June 4, 2022

Thumbnail of user susanm6071
New York
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

I spent several hours designing my daughter's graduation announcments on Zazzle. Then I ordered matching return address labels and thank you notes. I spent nearly $300. At the bottom back of my daughter's announcement, I stated where she had decided to attend college and her choice of major. Within a few hours, I received an email that my daughter's annoucements had been cancelled (not the whole matchig order, mind you, but the announcements). They refused to print them and cancelled them because they said they couldn't print something with the name of the university on it. I called their 800 line for clarifciation that we were not using a logo or trademark of the univeristy, but simply making a statement about her college and major choice (which is her protected free speech right to state). They still refused to print them. So, I cancelled the entire order and have had to start over with a different platform. I have used shutterfly and snapfish before for our older kids' graduation announcements and never had any issues. I will never use Zazzle again - -what a waste of time! Funny enough their form had a place where you are to enter the student's high school name on the front of the announcement. Did they really get approval from all those schools to print their names? I think not. Don't waste your time.

Products used:
None, cancelled the order

Service
Value
Returns

Date of experience: April 17, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Susan,
I'm sorry to hear your Zazzle order was cancelled. If you wish to inquire why your order has been cancelled, you can reach out to content_review@zazzle.com. Our team would be more than happy to provide further clarification and assistance.
Kind regards,
Craig

Thumbnail of user yarih1
California
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

I ordered my invitations and they all came so beautiful! The delivery was supposed to come August 5th but it came August 2nd! Their communication was amazing! Thank you for this amazing expirience!

Reason I chose this business:

I chose Zazzle because i saw them on pinterest and I needed cute invitations for my quince, which they were able to give me!

Date of experience: August 6, 2022

Thumbnail of user christinaa6
Illinois
1 review
2 helpful votes
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March 1st, 2012

Just awesome. Loveed everything about it from the selection, to the quality, to the accuracy and fast on-time shipping. Cost is perfectly set as well.

Date of experience: March 1, 2012

Thumbnail of user yvonnel73
New York
1 review
1 helpful vote
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May 30th, 2019

Loved my wedding invitations. Turned out beautifuly and the turn around was fast. Did not pay for priority shipping so impressed with the turn around.

Date of experience: May 30, 2019

Thumbnail of user latrivias
Georgia
1 review
0 helpful votes
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January 1st, 2024

Scam! I ordered an item and I never received it so I called and ordered a replacement and never received that either Scam DO NOT BUT ANYTHING FROM THIS SITE! Both times from two different carriers the item was never received at the facility. And lost first item was order on the 24th of November today is December 8th and nothing! This is a scam very disappointed ruined my son's birthday party!

Service
Value
Shipping
Returns
Quality

Date of experience: December 8, 2023

Thumbnail of user evelynj110
New Jersey
2 reviews
0 helpful votes
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May 28th, 2022
Verified purchase

I absolutely LOVE these invites. The shipping was very fast even thou I paid to expedite it. I am very satisfied with Zazzle and I would recommend the site to others.

Reason I chose this business:

Used the site before for my 60th birthday The site has a wide assortment of invites to choose from.

Date of experience: May 28, 2022

Thumbnail of user marya4528
Illinois
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

I can clearly see my design through the extremely thin envelopes. Not a great look for my guests.

Reason I chose this business:

Design options matched my needs.

Date of experience: June 20, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Mary,

I'm really sorry to hear about the design issues through the envelopes, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user ciaras1
Ireland
1 review
3 helpful votes
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December 22nd, 2014

DO NOT BUY OFF RHIS WEBSITE! Ordered a t-shirt as a Xmas present nearly two weeks ago and it hasn't arrived! Can't get through to there so called "helpline" number! Have emailed there help service twice and nobody has got back to me! It's a DISGRACE! Was wanted the Xmas present as it part of a surprize for my fiancé...

Tip for consumers:
DONT BUY ANYTHING!! It's a SCAM!!!!

Date of experience: December 19, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Ciara. Thank you for your message. Unfortunately, the order # provided is not a valid #. Could you please send us a private message with the correct information? Our CS team can definitely assist you. Thanks.

Thumbnail of user karenp359
Arkansas
1 review
2 helpful votes
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July 11th, 2018

I am so disappointed,. I just received a gift from my Father who lives in N. M. I live in FL. He sent shirts that have Las Vegas N. M. they're crocked!

Date of experience: July 11, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Karen,

I am so sorry to hear about the issue with your shirts. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

I will be sending you a private message here requesting for your order details so that we can help look into this.

I look forward to assisting you further!

Thank you,
Kevin

Thumbnail of user cmb
Washington
1 review
1 helpful vote
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May 30th, 2014

Beware, the rebutals from zazzle on the reviews posted on this site, are lies. Do not buy into anything on this site or you will lose your money. Zazzle.com is a scam.

Date of experience: May 30, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We appreciate the feedback. If you have any issues, you can contact us at supportteam@zazzle.com. Thanks.

Thumbnail of user carolm44
Louisiana
1 review
1 helpful vote
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November 17th, 2013

I ordered two products for my granchild, a phone case with name and monogram and a laptop bag with name and monogram. They are both awesome. Can't wait to see her face on Christmas morning!

Date of experience: November 17, 2013

Thumbnail of user karenm4426
Michigan
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

I am disappointed in the paper I received. The moths on the right and left edges of this paper gym ehave part of their wings cut off. PLEASE TELL ME WHAT SIZE PRINT I NEED TO ORDER TO GET THE COMPLETE MOTHS PRINTING ON BOTH SIDES OFTHE PAPER. MY PHONE IS *******492. My email i s *******@yahoo.com. Thank you!

Reason I chose this business:

Zazzle has a rare selection of graphics. I wanted something not commonplace.

Date of experience: August 14, 2022

Thumbnail of user lindah5100
Missouri
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The invitations were beautiful and easy to design and edit. They arrived within a few days of ordering.

Reason I chose this business:

Selection of invitations, ease of editing/perosnalizing.

Date of experience: April 24, 2024

Thumbnail of user elizabethw130
Louisiana
1 review
0 helpful votes
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May 3rd, 2017

They obviously do not read messages that are sent to them. I want my money back, because your company has failed to do as It said it was going to do. I. e. Sending me the correct things, in a timely matter(not 5 weeks when you pay for express) and for your customer service to ACCTUALLY READ THE EMAILS THAT ARE SENT TO THEM!
I thought the first time I ordered it was beginner's challenges, but after the 2nd, and final time I'm refusing to shop again with them. I just want my money back, and wish I could have had my guests enjoy what I was hoping to be the prettiest of invites for my shower. But instead I had to buy from another company, for twice the amount, and I'm now out what I paid from zazzle, not the stress I need before my wedding!

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 3, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Elizabeth, We are sorry to hear of your experience and overall frustration it has caused.
This is not the type of service we want to be known for and truly apologize.

I will be reaching out to you regarding this inquiry, via email.

Please feel free to reply to my email.

Thank you for your patience,
Terri

Thumbnail of user teresas1702
New York
2 reviews
0 helpful votes
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July 12th, 2024
Verified purchase

The stickers are beautiful and go perfect on the fun memory box we have

Reason I chose this business:

Great products

Date of experience: July 2, 2024

Thumbnail of user cevillec
California
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Yaaaaaay thank you so much. We love your website and the quality of your work is excellent. Thank you for providing us with another set of awesome invitations!

Reason I chose this business:

Very professional work

Date of experience: July 23, 2022

Thumbnail of user amys2553
Utah
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

The ease of being able to create our wine labels with the templets provided was wonderful. Had the labels to put on our new wine blend within a week and a half. Will definitely use them again.

Reason I chose this business:

Suggested by google.

Date of experience: April 22, 2022

Thumbnail of user williaml3254
Washington
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Product was exactly as described. Great price, fast shipping. Quality of I.D's was excellent. Will be ordering again!

Reason I chose this business:

Good price and I really liked the custom editor to design the I.D's exactly like we wanted them to look.

Date of experience: April 23, 2024

Thumbnail of user carolynf35
New York
1 review
2 helpful votes
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December 24th, 2016

I ordered a Christmas present on December 11th
It was shipped on 15th
Here it is, Christmas eve and still not delivered
I came to this web site to write a complaint and found
Hundreds of disappointed customers already posted their complaint
How dare you leave for vacation before honoring your commitments
I doubt very much that next Christmas will be merry for you!

Date of experience: December 24, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Carolyn,

I am so sorry to hear about the delay with your package. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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