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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,097
Neutral
54
Negative
58
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user jenniferm6172
California
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Great experience, exactly what I ordered and exactly as pictured in website!

Date of experience: June 27, 2024

Thumbnail of user barbarar2961
Texas
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Happy with the quality of invitations!
Appreciate the speed they were delivered

Reason I chose this business:

Did some research and found good reviews

Date of experience: June 27, 2024

Thumbnail of user tinal927
New York
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Customized tote bags for niece and nephew arrived quickly and they're amazing!

Date of experience: June 27, 2024

Thumbnail of user chelseag213
South Carolina
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

We love them can't wait to mail them out. Definitely great quality

Date of experience: June 27, 2024

Thumbnail of user leslieh779
Tennessee
1 review
5 helpful votes
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June 5th, 2023

I purchased a blanket for our Grandsons graduation and it was beautiful. Very pleased and will order again

Service
Value
Shipping
Quality

Date of experience: June 5, 2023

Thumbnail of user gailk167
Colorado
1 review
1 helpful vote
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August 15th, 2020

I absolutely love my new business cards! Just the way I wanted them! Good quality paper great design!

Date of experience: August 15, 2020

Thumbnail of user rebeccat1487
Georgia
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

My order was easy to place. It was packaged, shipped and delivered in a timely manner. The quality was perfect!

Reason I chose this business:

I was looking for the perfect tshirt for my Boyfriend and I found it on Zazzle.

Date of experience: May 4, 2024

Thumbnail of user kimberlyw826
Vermont
1 review
2 helpful votes
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May 29th, 2020

I ordered face masks on April 19th. With the pandemic, I expected there to be shipping delays. I was fine with that. I had ordered various face masks from various vendors to see which style(s) I liked best. I received an email confirmation that told me to expect my order by May 18. When May 18th came I tracked the package and they hadn't even made my masks yet, let alone shipped them. Zero communication from Zazzle until today, 11 days after the expected date, telling me the masks still aren't made or shipped. It could be another 5-7 business days before they are.

They offered me a credit voucher for a portion of my order that I can use on a future purchase or an option to cancel my order. Needless to say, I canceled my order. I have zero confidence that they can fulfill the orders they accepted and they do not communicate well with customers. It's too bad because I was psyched to find masks made in the U.S. At least I have found better, more responsive, U.S. suppliers on other sites. I did not have these issues on Etsy.

This was my first Zazzle purchase and it will also be my last.

Date of experience: May 29, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us.

We have located your order and we can see that our customer service team has reached out to you in regards to this order.

Thank you,
Elena

Thumbnail of user isabelleh85
California
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

This was perfect. Out wedding invitations came out beautifully and it was such a quick, easy and cost efficient process. 10/10

Date of experience: May 10, 2024

Thumbnail of user sydneer11
Florida
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Good quality. Cute product that will be used with wedding invitations.

Reason I chose this business:

Price was good

Date of experience: June 28, 2024

Thumbnail of user carolg2316
New York
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Beautiful invitation, but note that they do not come with response cards

Reason I chose this business:

Design and customization

Date of experience: June 28, 2024

Thumbnail of user vickih794
Pennsylvania
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

The business cards I ordered exceeded my expectations. Thank you!

Date of experience: June 28, 2024

Thumbnail of user bryanr698
Missouri
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

First time user and everything went exactly as planned and the receiver loved the card.

Reason I chose this business:

Good reviews/Product assortment

Date of experience: June 27, 2024

Thumbnail of user ryanb121
Indiana
1 review
1 helpful vote
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December 30th, 2016

SO FAR. I would not recommend anything from zazzle.
I dont even know how the shirt fits my brother yet but I am SO UNHAPPY WITH THIS PURCHASE. It ended up costing me over $40 because I wanted fast shipping. It was 7 days late!
Did not get it to him by christmas. I emailed over and over and called to no avail. The email returned and said could not send to recipient. The call said they would not be available until after the new year. I WANT MY REFUND! I paid more for shipping than the price of the shirt to ensure that it would be on time. NOT WORTH IT. If you have 2 weeks to a month to wait then maybe you should buy. If not, do not count on zazzle! I ordered stuff from HAWAII local motion and did not pay for extra shipping. Guess what? It took 3 days to get those orders in and it cost me NO EXTRA SHIPPING charge. Zazzle definitely charged me extra. But what did I get? A gift that I no longer even want. This is the one gift I was looking forward to getting my brother because he Loves Hanauma Bay!
I better get my refund. I have to wait until next week for someone to be available! But until then I will leave reviews.One of the problems was that I did not get a tracking number. Just a button to press to check where it was. Which really didnt show me where it was it just had check marks and apparently the last one meant it was delivered.

Date of experience: December 30, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Ryan,

I am so sorry to hear this and we apologize for the overall disappointment.

I would love to assist you further and try to make this right.

Unfortunately, the order number you provided is not a correct order number. Can you please privately message us the correct order number, or the email address used on your Zazzle account?

Thank you,
Terri

Thumbnail of user nancyc867
Ohio
1 review
0 helpful votes
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June 2nd, 2020

I ordered an Address Book. I got a notebook with the title ADDRESS BOOK on the cover, with my name i=on the bottom. Inside the spiral binding is simply lined paper. Certainly not worth $18.

Date of experience: June 2, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us.

We have located your order and we can see that our customer service team has reached out to you in regards to this order.

Thank you,
Elena

Thumbnail of user walterw662
California
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Easy, and Zazzle delivers exactly what you design. Thank you.

Reason I chose this business:

Easy process

Date of experience: June 27, 2024

Thumbnail of user jeffd1540
Tennessee
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

First Quality Product. Price of product was good.
Delivery was in a timely matter

Reason I chose this business:

Like product

Date of experience: June 27, 2024

Thumbnail of user laureng896
New Jersey
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

The process could not have been easier. The selections. The design options are wonderful

Reason I chose this business:

Liked the name!

Date of experience: June 27, 2024

Thumbnail of user ianf223
California
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

Everything arrived on time and is very high quality.

Be aware though, your order DOES COME with generic white envelopes. So don't think you have to buy expensive, fancy ones like I did.

Date of experience: May 8, 2022

Thumbnail of user krystlec34
California
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Very fast efficient and friendly! These wedding invitations are everything I imagined and more :) thank you

Date of experience: April 16, 2024

Thumbnail of user christih87
Texas
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

The cards are really beautiful, a high quality thick paper and clear vibrant colors. I use Zazzle for many business needs and they never disappoint.

Reason I chose this business:

Selection of designs

Date of experience: February 13, 2024

Thumbnail of user diannea138
New Jersey
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

The card itself was very pretty. But the font inside was at least 36pt and was way too large and gawdy looking in comparison to the size of the card. No attention to text formatting detail was given.

Date of experience: May 8, 2022

Thumbnail of user mayac123
New York
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

I love absolutely love it. Easy to use and I love how fast shipping was

Date of experience: June 27, 2024

Thumbnail of user stephaniev1097
California
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

Designing my business cards was easy with tons of options. They came in good time and I'm very happy with the way they turned out

Date of experience: March 22, 2024

Thumbnail of user amym3647
Massachusetts
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Turned out really good! Quality of fabric was good. Shipping was quick.

Reason I chose this business:

Single T-shirt order

Date of experience: June 27, 2024

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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