Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Great experience, exactly what I ordered and exactly as pictured in website!
Date of experience: June 27, 2024
Happy with the quality of invitations!
Appreciate the speed they were delivered
Did some research and found good reviews
Date of experience: June 27, 2024
Customized tote bags for niece and nephew arrived quickly and they're amazing!
Date of experience: June 27, 2024
I purchased a blanket for our Grandsons graduation and it was beautiful. Very pleased and will order again
Date of experience: June 5, 2023
I absolutely love my new business cards! Just the way I wanted them! Good quality paper great design!
Date of experience: August 15, 2020
My order was easy to place. It was packaged, shipped and delivered in a timely manner. The quality was perfect!
I was looking for the perfect tshirt for my Boyfriend and I found it on Zazzle.
Date of experience: May 4, 2024
I ordered face masks on April 19th. With the pandemic, I expected there to be shipping delays. I was fine with that. I had ordered various face masks from various vendors to see which style(s) I liked best. I received an email confirmation that told me to expect my order by May 18. When May 18th came I tracked the package and they hadn't even made my masks yet, let alone shipped them. Zero communication from Zazzle until today, 11 days after the expected date, telling me the masks still aren't made or shipped. It could be another 5-7 business days before they are.
They offered me a credit voucher for a portion of my order that I can use on a future purchase or an option to cancel my order. Needless to say, I canceled my order. I have zero confidence that they can fulfill the orders they accepted and they do not communicate well with customers. It's too bad because I was psyched to find masks made in the U.S. At least I have found better, more responsive, U.S. suppliers on other sites. I did not have these issues on Etsy.
This was my first Zazzle purchase and it will also be my last.
Date of experience: May 29, 2020
This was perfect. Out wedding invitations came out beautifully and it was such a quick, easy and cost efficient process. 10/10
Date of experience: May 10, 2024
Good quality. Cute product that will be used with wedding invitations.
Price was good
Date of experience: June 28, 2024
Beautiful invitation, but note that they do not come with response cards
Design and customization
Date of experience: June 28, 2024
The business cards I ordered exceeded my expectations. Thank you!
Date of experience: June 28, 2024
First time user and everything went exactly as planned and the receiver loved the card.
Good reviews/Product assortment
Date of experience: June 27, 2024
SO FAR. I would not recommend anything from zazzle.
I dont even know how the shirt fits my brother yet but I am SO UNHAPPY WITH THIS PURCHASE. It ended up costing me over $40 because I wanted fast shipping. It was 7 days late!
Did not get it to him by christmas. I emailed over and over and called to no avail. The email returned and said could not send to recipient. The call said they would not be available until after the new year. I WANT MY REFUND! I paid more for shipping than the price of the shirt to ensure that it would be on time. NOT WORTH IT. If you have 2 weeks to a month to wait then maybe you should buy. If not, do not count on zazzle! I ordered stuff from HAWAII local motion and did not pay for extra shipping. Guess what? It took 3 days to get those orders in and it cost me NO EXTRA SHIPPING charge. Zazzle definitely charged me extra. But what did I get? A gift that I no longer even want. This is the one gift I was looking forward to getting my brother because he Loves Hanauma Bay!
I better get my refund. I have to wait until next week for someone to be available! But until then I will leave reviews.One of the problems was that I did not get a tracking number. Just a button to press to check where it was. Which really didnt show me where it was it just had check marks and apparently the last one meant it was delivered.
Date of experience: December 30, 2016
Hello Ryan,
I am so sorry to hear this and we apologize for the overall disappointment.
I would love to assist you further and try to make this right.
Unfortunately, the order number you provided is not a correct order number. Can you please privately message us the correct order number, or the email address used on your Zazzle account?
Thank you,
Terri
I ordered an Address Book. I got a notebook with the title ADDRESS BOOK on the cover, with my name i=on the bottom. Inside the spiral binding is simply lined paper. Certainly not worth $18.
Date of experience: June 2, 2020
We're truly sorry to hear of the negative experience you've had with us.
We have located your order and we can see that our customer service team has reached out to you in regards to this order.
Thank you,
Elena
Easy, and Zazzle delivers exactly what you design. Thank you.
Easy process
Date of experience: June 27, 2024
First Quality Product. Price of product was good.
Delivery was in a timely matter
Like product
Date of experience: June 27, 2024
The process could not have been easier. The selections. The design options are wonderful
Liked the name!
Date of experience: June 27, 2024
Everything arrived on time and is very high quality.
Be aware though, your order DOES COME with generic white envelopes. So don't think you have to buy expensive, fancy ones like I did.
Date of experience: May 8, 2022
Very fast efficient and friendly! These wedding invitations are everything I imagined and more :) thank you
Date of experience: April 16, 2024
The cards are really beautiful, a high quality thick paper and clear vibrant colors. I use Zazzle for many business needs and they never disappoint.
Selection of designs
Date of experience: February 13, 2024
The card itself was very pretty. But the font inside was at least 36pt and was way too large and gawdy looking in comparison to the size of the card. No attention to text formatting detail was given.
Date of experience: May 8, 2022
Designing my business cards was easy with tons of options. They came in good time and I'm very happy with the way they turned out
Date of experience: March 22, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
We're truly sorry to hear of the negative experience you've had with us.
We have located your order and we can see that our customer service team has reached out to you in regards to this order.
Thank you,
Elena