• Bookmark

    Zazzle

2024 SITEJABBER AWARD

Zazzle

Write a Review

Overview

Zazzle has a rating of 4.5 stars from 10,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.8%
Positive
2,149
Neutral
55
Negative
62
View ratings trends
339
See all photos
How would you rate Zazzle?

Reviews (10,694)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (952) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user briannaf105
New York
1 review
0 helpful votes
  • Send Message
August 10th, 2024
Verified purchase

Zazzle was incredibly easily to navigate and had a multitude of options to choose from when selecting a design for my bridesmaid brunch party. The invitations arrived in mint condition a week after I ordered, and I was impressed with the quality. I would use Zazzle again for upcoming engagements where I need cute invitations.

Date of experience: July 31, 2024

Thumbnail of user donoras
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase

I'm a writer and editor and, as the title of this review states, am extremely detail-oriented to the point of obsession when it comes to anything involving my family's celebrations. Zazzle, with its infinitely brilliant artists, has fulfilled every single request (regardless of how specific) I've managed to dream up!

Reason I chose this business:

To find what couldn’t be found anywhere else!

Date of experience: July 23, 2024

Thumbnail of user helenm1800
Florida
1 review
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase

Beautiful invitations! So happy that I could order a small batch for our intimate gathering. I chose the thicker textured paper and they look like a quality product. The online edit function was not user friendly but I got the hang of it and they turned out great! Highly recommended!

Date of experience: July 23, 2024

Thumbnail of user thealmonddade
Tennessee
1 review
0 helpful votes
  • Send Message
August 12th, 2024
Verified purchase

Easy to order custom design. We were a little concerned because of the small tight pattern in our design and wanted everything to show up well. It was well detailed and left a crisp print. We plan to design and order more as our business expands.

Reason I chose this business:

I was looking for a way to make cost effective labels for our products and came across Zazzle while researching ideas for marketing. The website was easier to navigate than others we had looked at. The stamps also looked better than other sites. Zazzle was exactly what we needed and wanted.

Date of experience: August 2, 2024

Thumbnail of user billt1024
South Carolina
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

Good overall. The price for shipping could be better. Almost half the cost of what I ordered, plus I would order more items if it wasn't for shipping cost.

Reason I chose this business:

Why not? Just found it by accident and gambled.

Date of experience: August 28, 2024

Thumbnail of user tarnishac1
New Jersey
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

I ordered business cards and a badge. The process was easy. The delivery of my order wax fast and accurate. I'll definitely be returning future products.

Reason I chose this business:

Price and examples of products.

Date of experience: August 15, 2024

Thumbnail of user amelias254
Illinois
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

Took a little pre-Zazzle edit work to get the photo how it would look good printed because in Zazzle editing was fairly rudimentary but very much worth it, great printing with exactly what was uploaded on the website.

Reason I chose this business:

Price point was good for a small order. Also liked the bottom of koozie printing available

Date of experience: July 26, 2024

Thumbnail of user reginas612
Colorado
1 review
0 helpful votes
  • Send Message
August 10th, 2024
Verified purchase

I was happy to see that I could use a specific design tool for a supplementary details page for our wedding invitations. This freedom of creativity along with the beautiful artistic design of the invitations was why I chose Zazzle. I also like how Zazzle supports artists and shows the artist's profile and information of the invitations we selected. Thank you!

Date of experience: July 31, 2024

Thumbnail of user maggiem517
Washington
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Excellent custom binder. Exceeded my expectations and great customer service.

Reason I chose this business:

Fascinated by the variety of customization in everyday items like personal letters, supplies, wedding customs, and appliances.

Date of experience: October 1, 2024

Thumbnail of user bookendsbookstorecelestem
California
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

We were searching for the "perfect" return address label for our bookstore and there it was!
This is my second order and this time I doubled the ordered. Love the artwork and ease of ordering. My order was here in a very short time. Thank you Zazzle artist!

Reason I chose this business:

I came upon the address label searching.

Date of experience: July 30, 2024

Thumbnail of user angieg312
Oregon
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

I ordered birthday brunch invitations. Loved what I saw on the screen. I was a bit disappointed when received as the dress did not have glitter or something similar to make shiny.

Reason I chose this business:

I knew I could create whatever wanted.

Date of experience: August 14, 2024

Thumbnail of user annalisap21
Connecticut
1 review
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase

I ordered five t-shirts for a family trip from Zazzle. It was my first time ordering so I didn't know what to expect. I was very impressed with their service and product. I received my order within 48 hours! The t-shirts were very well made of high quality cotton. The price was unbeatable.

Reason I chose this business:

I chose Zazzle because they had the exact item I needed, in stock, at the best price.

Date of experience: July 23, 2024

Thumbnail of user edwardr1211
New Jersey
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

I ordered addressed envelopes to come with the invitations. I put all the addresses in the database but forgot to do my return address. The envelopes came with the fake template address. I understand it was my fault because in my haste I forgot to do it. However, you think that they would have some kind of review algorithm they use before printing to screen for such things. So, I'm suggesting that Zazzle include that kind of screening in their algorithm.

Reason I chose this business:

Used many times. They provide custom, easy, fast, and quality invitations for a fair price.

Date of experience: August 1, 2024

Thumbnail of user anedram
Mississippi
1 review
0 helpful votes
  • Send Message
July 29th, 2024
Verified purchase

Was able to follow all prompts to design and complete my daughters photo thank you cards with envelopes. No problems with receiving order within a timely matter. Very nice looking and good quality. Will use company again

Reason I chose this business:

Online search

Date of experience: July 19, 2024

Thumbnail of user christinaa886
Alabama
1 review
0 helpful votes
  • Send Message
August 31st, 2024
Verified purchase

Ordered invitations for a surprise birthday party, I love the selection I was given, prices were great. Shipping was quick. Invitations turned out beautiful

Reason I chose this business:

I was googling invitations a Zazzle popped up I honestly had never heard of them but I’m glad I found them

Date of experience: August 21, 2024

Thumbnail of user scottl2335
Illinois
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

I ordered my Kamala Harris buttons the night before President Biden passed the torch, and had them in my mailbox 2 days later. I was the first person in Chicago with HARRIS 2024 buttons - getting lots of positive attention! Thanks a bunch!:-)

Reason I chose this business:

Zazzle had the button I was looking for!

Date of experience: July 30, 2024

Thumbnail of user kristye60
Michigan
1 review
0 helpful votes
  • Send Message
August 28th, 2024
Verified purchase

I used Zazzle to create bridal shower invites. Their customer experience is second to none. Easy to use, online customization, fast turn around and great quality. Will definitely use Zazzle again!

Reason I chose this business:

Lots of design options.

Date of experience: August 18, 2024

Thumbnail of user wiltonspringstowingr
Wisconsin
1 review
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase

Easy design tools helped us make the exact cards that we wanted. We were very surprised at the look and quality of the business cards when they came. We have pre-ordered a couple times. They are the only ones we'll use. Thanks Zazzle!

Reason I chose this business:

Previously used and was very satisfied.

Date of experience: July 23, 2024

Thumbnail of user jl554
Rhode Island
3 reviews
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

Looking for a 30th Birthday remembrance and noticed the customizable wrapping paper to include celebrants name - spectacular!

Reason I chose this business:

Prior experience with them

Date of experience: September 17, 2024

Thumbnail of user melliep5
Texas
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

So happy with the invitations. Invitations matched perfectly to the shower theme. The template provided to personalize the product is super easy to use. Quick turnaround. Will gladly use Zazzle again.

Reason I chose this business:

Found the perfect invitation.

Date of experience: July 30, 2024

Thumbnail of user stephanier2285
Washington
1 review
0 helpful votes
  • Send Message
August 17th, 2024

I had previously ordered from them and was very satisfied with the product; however, I tried to order from them again and while they had a legit reason not to make the product, they neglected to inform me they canceled my order which was a gift I needed by a certain time. Luckily, I looked online to see the update, but when I asked what happened to my order, they indicated I was lying by saying it must ended up in the spam folder which is BS because I specifically searched both the inbox and spam for any Zazzle emails. Just own up to your mess up, not blame your customer.

Date of experience: August 7, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Stephanie,

I'm really sorry to hear about the cancellation issues with your recently placed order, but rest assured that our specialized content management team will be more than happy to look into that for you and get this resolved. We can additionally confirm a member from our content management team has sent an email so that they may look into the matter further and provide you with a suitable resolution. We look forward to your reply.

Kindest regards,

Jordan

Thumbnail of user tasheryr
Ohio
1 review
0 helpful votes
  • Send Message
October 2nd, 2024
Verified purchase

It came out exactly as pictured! Perfect for work. I love having this visual for families.

Date of experience: September 22, 2024

Thumbnail of user josephinem292
Texas
1 review
0 helpful votes
  • Send Message
October 7th, 2024
Verified purchase

I had so much fun making my business cards and stickers thank you, Zazzle

Date of experience: September 27, 2024

Thumbnail of user angels655
Virginia
1 review
0 helpful votes
  • Send Message
July 27th, 2024
Verified purchase

I am so glad that this service exists! I wanted to make the most personal bridesmaid proposal cards to my closest friends and family. Zazzle made the experience extremely easy and at an amazing price! I almost shed a tear of joy when I opened the package! I can't wait to write a special note for each person!

Reason I chose this business:

I have looked everywhere for similar ideas on other platforms, but with crazy shipping charges getting in the way, it seemed like a waste when this exists!

Date of experience: July 17, 2024

Thumbnail of user sherif142
Texas
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

I ordered some save the dates and they were so customizable and they came out perfect! I ordered 100 and they came out exactly how they looked on the screen. I ended up needing another 50 and when I ordered them, the green was probably two or three shades darker than the original lot, they almost looked black versus Emerald green. Overall, I was still very happy and felt like it was a reasonable price

Reason I chose this business:

Ordered before

Date of experience: July 30, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

How do I know I can trust these reviews about Zazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zazzle?