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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I am very happy with the graduation card announcements that I ordered. The quality of the paper is very nice. Also, the ease of putting photos in the design was simple. Overall, it was great!
I liked the template that was offered. Next, there was a coupon and made it affordable.
Date of experience: July 23, 2022
Since card stores seem to be disappearing, I could not find a card for a Priest's Anniversary even in stores and supermarkets that carry some cards. I was happy to find a nice card on-line.
Zazzle did have the card that I was looking for and it was very nice.
Date of experience: June 1, 2022
I Ordered a personalized birthday card for a friend of mine and it arrived 2 days ahead of schedule
I was so happy that it arrived early and it also allowed me to sign it
I HAD BEEN REFFERED BY A FRIEND
Date of experience: August 14, 2022
It was very easy to order. The shirts all looked great and it was hard to choose which one to buy. I was even able to use a coupon code to get 20% off which was unexpected.
Date of experience: December 9, 2011
I bought this ornament as a gift for my grandson's baptism. It was 8ntended to be a lifetime keepsake. However the design a print are so faint you can barely read it. I will not be giving this...
Date of experience: May 25, 2019
The shopping experience was good but the shipping is extremely high if you aren't a member
Date of experience: May 14, 2024
It was super easy to use the design program, the printing/shipping was super quick (3 days), and the final product is beautiful! The 50% off was a nice addition too!
Previous user
Date of experience: July 3, 2022
Zazzle makes designing your own unique item a breeze! I will always use Zazzle the I need a custom gift created and I know I won't be disappointed. Thanks Zazzle!
I've used Zazzle before and was pleased with the outcome.
Date of experience: April 29, 2022
So many wonderful designs and the personalization is easy to use! They came out beautifully! I just sent them out and I was so excited! I would use Zazzle again.
I loved the designs the offered for invitations. I could not find the perfect invitation on other popular sites like Shutterfly, The Knot, Walgreens, etc, but googled “fall wedding invitations” and Zazzle came up right away.
Date of experience: July 15, 2022
I purchased the graduation card for my nephew who became an electrician. The card was personalized on very beautiful quality paper. I was very happy with my experience from Zazzle.
Date of experience: May 7, 2022
I ordered Christmas party invitations a bit late and got them rushed. All went well and got them on time
I like their designs
Date of experience: December 7, 2023
I ordered on the 18th... a Tuesday-- tee-shirt not put in envelope until Saturday-22nd-- Then NOT picked up until to be mailed until 24th-Monday-- Arrived, 28th, one day AFTER their given span of days--No Holidays--just incompetence and poor systems. 10days to finish one order. Not acceptable in 2017.
Another item (I ordered two items) arrived on the 22nd (after an email said it had arrived on the 21st).--Bill of lading said TEE-shirt was in that order.
I received many conflicting emails... even the bill of lading in each mailing was incorrect.
Their system is screwy-- I'll stick with other online companies, like Wayfair-- that are "WAY Fair" and Amazon (they deliver quickly and I'm not even a PRIME member).
I notified Zazzle about these issues-- poor customer response/reply
NEVER AGAIN for me. Try at your own peril.
Date of experience: July 28, 2017
We're very sorry to hear this was your experience, Mitchell. I will be sending you a private message to personally look into this matter further.
Best Regards,
Amanda
After few weeks of waiting, I requested a refund. I have used similar service elsewhere and have NEVER had to wait this long for an item to be delivered.
Tip for consumers:
DO NOT USE ZAZZLE AT ANY COST
Date of experience: November 29, 2017
Hello D M,
I am so sorry to hear for the extended long delivery time on your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right.
I will be sending you a private message here requesting for your order details so that we can help look into this.
I look forward to assisting you further!
Thank you,
Christine
I love how they turned out and how quick it was shipping wise! I could customize them however I wanted too.
Date of experience: September 22, 2023
The shopping experience and quality was wonderful! However, the delivery company left them out covered in snow and almost ruined them!
Family referral
Date of experience: January 30, 2023
I wanted to know if there is a flaw in the badge I ordered. The top of the pass has a strip of white that was not shown in the mock up.
I have not received a response yet.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 4, 2023
Hey Elizabeth,
We are so sorry to hear that this had happened to your Badge order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Please contact our customer service department for assistance.
We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953.
We look forward to assisting you further
Thanks,
Adam
Easy interface to build the invite and the quality of the product, even at the base stationary is great. Very happy!
Used previously.
Date of experience: January 30, 2023
I had a great experience with Zazzle! The invitations were done beautiful and I received quicker than I thought I would!
I wanted printed invitations that I could mail to people and didn’t have to print off myself.
Date of experience: February 17, 2023
They turned out so cute! The process is easy and fun and they arrived so quickly! I'll definitely use Zazzle again!
Previous great experience with them
Date of experience: March 1, 2023
The site made it very easy to design the invitations and order coordinating items to accompany them.
Used them before.
Date of experience: October 11, 2023
I got very charming photo holiday cards made, and they arrived very quickly. The site was easy to use, and the price was very reasonable with discount.
Date of experience: December 24, 2013
Ordering was so easy and straightforward, was sent when it was supposed to, and delivery was fast. I'm very pleased with the order, the invitations are lovely!
Date of experience: May 21, 2022
I had no trouble finding this hat and ordering it. I received it soon after. It is exactly what I wanted. It was a little expensive, however.
It had the exact merchandise I wanted.
Date of experience: March 22, 2023
It was very easy to create the invitation I was looking for and personalize it. The invitations shipped quickly and were affordable. I would always use Zazzle!
Date of experience: October 10, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello,
I am so sorry to hear about the issues you had with your ornament! That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Jon