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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
One of my products got lost in the mail and Zazzle instantly replaced my missing order.
I love the customized products and also the service. Thank you
Date of experience: January 31, 2018
The invitations were exactly as I had customized and changed lettering and colors and still received two day later! I was thrilled, colors were vibrant, highly recommended!
Date of experience: April 28, 2022
I used my own template to create my own personalized cards and they came out amazing! I will definitely be using this site for all my cards
Date of experience: July 26, 2023
The invitations looked beautiful! The quality was great and I received the invitations extremely fast. I am very pleased with my order and will be ordering again.
Zazzle had a design that I liked.
Date of experience: April 26, 2022
I ordered a set of the highest quality business cards available and I was not disappointed. The color and texture is exactly what I wanted. The stock is thick and very professional.
I have been using Zazzle for my cards for years. Easy to get exactly what I wanted and needed.
Date of experience: April 7, 2022
I wanted to order more than the prototype, but the website goes back to the starting page. I will be using another means for ordering the invitations
My sister used it and liked it
Date of experience: August 2, 2023
Cant save custom designs to invitations. Cant easily add photo cant order a number of in invitations which is a number different from their offering. Pathetic site.
Date of experience: April 4, 2019
Hi Doug,
I am so sorry to hear about the trouble that you had while attempting to order invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. Please feel free to reach out to our Order Placement Team at 877-893-8935 (Monday-Friday, 9am - 5pm PST) for further assistance.
Thank you,
Kevin
Your website is very user friendly & your product options are awesome! I will definitely use your company again & will recommend you to family & friends.
I was looking for quality, affordable shower invitations; and your company did an amazing job!
Date of experience: August 4, 2022
Shipping took a little while but it was worth it the quality of the paper the colors print even envelope is high quality. Definitely worth every penny
Date of experience: August 6, 2022
I love the invitations but website not clear on envelopes so ordered 25 envelopes! Then my invitations arrived With envelopes. I will be sending back extra envelopes
Date of experience: June 11, 2022
Twice now I have order and twice I have received really cheaply made junk. I have to say that Zazzle WAS very good about it and refunded me. The quality concern remains.
Date of experience: December 12, 2015
I created a poster board for my business. I didn't want to sell I want to buy it print it the application won't let me how can I get it printed to go on my easel?
Love the products
Date of experience: September 28, 2022
The quality of the business cards I order is outstanding. I am really pleased with the look of the cards. Ordering them was so easy and they came in the timeframe given! Good work!
Date of experience: September 5, 2012
My order was great i would love to order from company again,, i was very happy with the order and it did not take long to get it at my home... thank you again
Date of experience: March 31, 2012
I found a really cute template while looking on Pinterest, and I found it easily on Zazzle. I paid for expedited shipping and the order arrived a day earlier than even the expedited estimate.
I found a template on Pinterest while looking for baby shower invitation ideas.
Date of experience: September 11, 2022
I love using zazzle, and i do so very often. It's so easy to create and design with their software and the service, delivery and shipping is so fast and expedite. I'm very happy!
Date of experience: September 6, 2015
It was easy to design my mug. It arrived quickly and well packaged. It is just what I wanted to give to a friend.
Price & had just what I wanted. Was easy to design & order.
Date of experience: August 29, 2023
I am absolutely disgusted with the return process!
Ordered tshirt; too small. Have tried numerous times to get in touch so can obtain aN RmA# required to put outside pkg. CANNOT GET THRU TO ANYONE. ON H OLD FOREVER. Then phone message closed for holiday. How on earth to get thru? This time frame is completely unacceptable to this customer. No one has even answered numerous emails. HOW DO U GET THRU TO SOMEONE? The allotted time for return is no doubt over. AND IT IS a $20 shirt!
January 2014-Received full refund on my credit card, along with apology for delay response, etc.
Tip for consumers:
DON'T TRY TO GET THRU TO ANYONE TO GET A # TO BE ABLE TO RETURN AN ITEM. Still waiting.
Response time is horrible!
Date of experience: January 10, 2015
Hi. We apologize you were not able to get in touch with our CS team over the holidays. We will make sure they follow up with you via e-mail. Thanks!
My son designed his own belt buckle. Good product quality, the design my son did online matched the finished product. It was easy to put on his belt too.
Date of experience: February 8, 2015
I absolutely love my invitations. All of my friends love them as well and I keep getting asked where did I purchase them. Thank you for such wonderful invitations.
That’s the place where Ii was able to find the design I was looking for.
Date of experience: June 29, 2022
I ordered a shirt for my dog through Zazzle. I ordered a medium size, and received a 3XL. They claim it was my fault even though the size I ordered never appeared on my invoice, so I really have no way of proving either way. They processed a replacement, and today I received a size SMALL. Again, no indication on the invoice what size I ordered. Of course their customer service department is closed today, and when I called for the replacement, I waited over 30 minutes to speak with a representative. The event I ordered the shirt for is this week so I can't order a third time because it won't be here in time. DO NOT ORDER FROM THESE PEOPLE
Date of experience: June 10, 2017
Hello David,
I am so sorry to hear about the issues you encountered with your most recent order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A CS agent did e-mail you over the weekend about your refund, and I have just sent you a follow up e-mail as well. Please feel free to respond back to those e-mails if you have any further questions or concerns.
We apologize for the inconvenience and look forward to assisting you further.
Thank you,
Christine
I was pleased with the invitations…. However, the quality was lacking. Many of the invites had what appeared to be blue ink smudges on the face of the card.
Date of experience: March 30, 2022
I RECEIVED SOMEONE ELSES ORDER!
I live in Missouri and received someone's order form Oregon. I had ordered TWO custom pandemic face masks.
And the one mask of the Two, the stitching was all unraveling and terrible quality!
I contacted customer service over a week ago. All I received was a generic response. I provided pictures of EVERYTHING. ALSO, the masks took wayyyyy longer than the estimated shipping said it would take. I originally reached out to customer service when I was waiting and waiting for them to arrive for weeks. All I got was some generic email about "Your order will be there in blah blah blah."
Now that I reached out again because I got the wrong order, I still have yet to receive anything about them solving this and giving me a refund. It's says 2-3 days. 2-3 days my $#*!. Even if it was business days, it has been well over the time! I emailed again today. I am so furious. Waste of $20. Don't even bother with this company. Don't buy from them, go somewhere else with your money and business.
Date of experience: May 21, 2020
We're truly sorry to hear of the negative experience you've had with us, and we would like to help.
We have located your order and we can see that our customer service team has reached out to you to resolve the issue.
Thank you,
Elena
I made a custom mug for secret santa and this site made it quick and easy and the mug came out exactly how I wanted.
Date of experience: November 29, 2023
The cards were very high quality. The detail is nice. The matte cards give them a nice modern style. The shopping was very fast and arrived exactly when I needed them
Date of experience: May 21, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Laura,
I'm really sorry to hear about the website issues you've experienced while placing your order. I can confirm that an email has been sent to you regarding the matter - rest assured that we will be more than happy to look into the matter for you and get this resolved.
Kindest regards,
Jordan