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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,101
Neutral
54
Negative
58
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user v.p2
Vermont
2 reviews
0 helpful votes
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November 19th, 2022
Verified purchase

I thought these cards would be actual advent calendars. That's what I thought I was ordering. They are very pretty cards, but not what I thought I ordered. I guess I misread.

Date of experience: November 19, 2022

Thumbnail of user lisat2266
Ohio
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Easy to personalize, it was hard to tell if it was a card - didn't realize it was like a postcard otherwise it was good

Reason I chose this business:

Easy to personalize

Date of experience: February 4, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Lisa,
We are very sorry to hear you had some slight issues with your card order! We've reached out to you directly via email to assist with a resolution and provide some clarification! We hope to hear from you!

Thank you,
Ryan

Thumbnail of user ericas630
Pennsylvania
1 review
3 helpful votes
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February 11th, 2023
Verified purchase

Took the glass put of the hutch. I attached paper from zazzle to the glass and reattached it to the hutch.

Tip for consumers:
Simple easy project to add paphazz to a glass cabinet/ large hutch.

Products used:
Craft paper

Date of experience: February 11, 2023

Thumbnail of user tima602
Michigan
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

Ease of ordering. Product exactly as prescribed. Delivered earlier than expected which was also a plus.

Reason I chose this business:

Looking for specific button on line.

Date of experience: November 23, 2023

Thumbnail of user yvonnea180
Michigan
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Amazing site. Easy to navigate where I needed to go. Found exactly what I was looking for. So many options of Royce's Rocycle paper. I delve back to buy more.

Reason I chose this business:

I was looking for Roycycle Decoupage paper.

Date of experience: June 24, 2022

Thumbnail of user lisab5163
Ohio
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

Arrived within the expected delivery. Lots of design options. Product was made from quality materials.

Reason I chose this business:

I've had great past experience ordering other products for my business.

Date of experience: October 28, 2023

Thumbnail of user jasmynec3
California
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

These invitations were literally perfect! The quality was amazing and the shipping time was super fast. I was expecting them to take alot longer. Thank you!

Reason I chose this business:

Best price and variety of choices

Date of experience: July 5, 2022

Thumbnail of user sherellf3
Virginia
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

Thank you so much for the professional production of her birthday cards. She loves them. Fast shipping. No mistakes

Date of experience: October 18, 2023

Thumbnail of user cristyd8
Rhode Island
2 reviews
0 helpful votes
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July 31st, 2022
Verified purchase

Zazzle made the process super easy! They are perfect and couldn't be happier w how they look and the quality. They also came a few days early! Thanks so much

Reason I chose this business:

Used previously for wedding invitations and was a great experience

Date of experience: July 31, 2022

Thumbnail of user britanyk2
Florida
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Customizing was easy and the product i received in the mail looks exactly how the picture online did! I would definitely recommend this products to others!

Reason I chose this business:

The price was right and the product was beautiful

Date of experience: June 4, 2022

Thumbnail of user aprilg437
Texas
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

The cards came out perfect! It was a quick turn around as I got the cards in one week after customizing it and placing my order!

Date of experience: April 13, 2023

Thumbnail of user samanthan456
New York
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

The order came exactly how i wanted it and just on time to send out for my baby shower. Highly recommend!

Date of experience: October 21, 2023

Thumbnail of user kareng2299
New York
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

Some of the decoupage papers I purchased have fold marks that have no color on them. There is a center strip of plain white running through them. Kind of disappointing.,

Reason I chose this business:

Ginger chick rehab recommended

Date of experience: August 15, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Karen!
I am so sorry to hear about your decoupage paper, that is definitely not the kind of customer experience we strive for and so, I’ll be reaching out to you directly by e-mail.
I look forward to assisting you further!
Zazzle

Thumbnail of user tristana
Florida
1 review
1 helpful vote
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February 13th, 2012

I am thankful for being introduced to Zazzle. Their quality of work in reproducing my art on various platforms is excellent and very faithfully reproduced.

Date of experience: February 13, 2012

Thumbnail of user hoym
Illinois
1 review
1 helpful vote
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September 2nd, 2017

Merely ordered/paid for two simple engraved baseball hats on August 5,2017. It is now Sept. 2, and no sign of delivery yet. Worst online order experience ever.

Date of experience: September 2, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Hoy,

We apologize for the delay in your embroidered hat order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.

I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you directly via email to further assist you.

Thank you,
Tram

Thumbnail of user pattyb322
California
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Great job they did! Very prompt with shipping gifts and pricing is good!
Would definitely recommend to my friends.

Reason I chose this business:

Convenient and easy to use customize gifts!

Date of experience: March 20, 2023

Thumbnail of user marieh811
Ohio
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

Beautiful job and cropped the picture perfectly! Very high quality materials...Everyone has commented on them...very happy with my purchase!

Reason I chose this business:

Awesome variety

Date of experience: May 17, 2023

Thumbnail of user triciab221
Massachusetts
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Thank you for your easy process and high quality product (a memorial service prayer card) during this difficult time.

Date of experience: September 26, 2023

Thumbnail of user johnw6683
Kentucky
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Labels made my syrup bottles look professional! Fast shipping and definitely will be using in future.

Date of experience: March 10, 2023

Thumbnail of user bridgetp125
Pennsylvania
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

Arrived the day I was promised! High quality A+ customer service - follow up emails letting me know everything about my shipment

Reason I chose this business:

The wide variety of options! Fast service! Beautiful finished product

Date of experience: July 10, 2023

Thumbnail of user kevinl2345
California
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

Great work! We received our cards in a timely manner and they turned out beautifully! Plus, the design process was efficient

Date of experience: March 27, 2023

Thumbnail of user andreay138
California
1 review
1 helpful vote
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May 28th, 2022
Verified purchase

I ordered custom thank you cards. The quality of stock, print and graphics were excellent. Delivery time was extremely prompt. I'm exceptionally satisfied.

Reason I chose this business:

I've ordered from Zazzle previously and was highly satisfied with my order.

Date of experience: May 28, 2022

Thumbnail of user kellih179
Michigan
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

My bridal shower invites came so quickly and were amazing quality. Great experience. Will definitely order from Zazzle again!

Date of experience: January 16, 2023

Thumbnail of user kellyw1370
New York
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Our invitations came out exactly as they looked on line. Took less than a week to arrive. We're happy with what we got.

Reason I chose this business:

Needed party invitations that wouldn't be super expensive

Date of experience: May 28, 2023

Thumbnail of user kimb2210
Massachusetts
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

These invitations came out so beautifully - exactly what we were looking for. I love the speed of customization and delivery options that Zazzle provides.

Date of experience: November 19, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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