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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
The labels turned out just beautiful and delivery was fast.
I found Zazzle on Etsy. I was looking for something very specific and Zazzle had exactly what I was looking for.
Date of experience: May 15, 2024
Ordered a stamp. It came just as pictured! Very happy
The vendor had just what I was looking for
Date of experience: May 15, 2024
Simple process, fast delivery, nice quality. Would recommend it
Date of experience: May 15, 2024
Love my business cards, very professional, and quick shipping
Date of experience: May 15, 2024
I enjoyed my shopping experience. The card looks nice.
Date of experience: May 15, 2024
Printed just as described and how I formatted it. Thank you
Date of experience: May 15, 2024
Easy, fast!
I needed something simple, but cute and that's
I needed something simple that didn’t cost me a lot. Found the perfect card! Shipping was pretty fast as well.
Date of experience: May 15, 2024
Website was a bit difficult but overall good experience.
Had nice invitations.
Date of experience: May 15, 2024
Loved the design options and quick turn around time
Date of experience: May 15, 2024
Beware, the rebutals from zazzle on the reviews posted on this site, are lies. Do not buy into anything on this site or you will lose your money. Zazzle.com is a scam.
Date of experience: May 30, 2014
DO NOT BUY OFF RHIS WEBSITE! Ordered a t-shirt as a Xmas present nearly two weeks ago and it hasn't arrived! Can't get through to there so called "helpline" number! Have emailed there help service twice and nobody has got back to me! It's a DISGRACE! Was wanted the Xmas present as it part of a surprize for my fiancé...
Tip for consumers:
DONT BUY ANYTHING!! It's a SCAM!!!!
Date of experience: December 19, 2014
Hi Ciara. Thank you for your message. Unfortunately, the order # provided is not a valid #. Could you please send us a private message with the correct information? Our CS team can definitely assist you. Thanks.
I am so disappointed,. I just received a gift from my Father who lives in N. M. I live in FL. He sent shirts that have Las Vegas N. M. they're crocked!
Date of experience: July 11, 2018
Hi Karen,
I am so sorry to hear about the issue with your shirts. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
I will be sending you a private message here requesting for your order details so that we can help look into this.
I look forward to assisting you further!
Thank you,
Kevin
I ordered two products for my granchild, a phone case with name and monogram and a laptop bag with name and monogram. They are both awesome. Can't wait to see her face on Christmas morning!
Date of experience: November 17, 2013
I am disappointed in the paper I received. The moths on the right and left edges of this paper gym ehave part of their wings cut off. PLEASE TELL ME WHAT SIZE PRINT I NEED TO ORDER TO GET THE COMPLETE MOTHS PRINTING ON BOTH SIDES OFTHE PAPER. MY PHONE IS *******492. My email i s *******@yahoo.com. Thank you!
Zazzle has a rare selection of graphics. I wanted something not commonplace.
Date of experience: August 14, 2022
I got exactly what I expected, the product looked great upon arrival and was delivered on time.
I liked the options offered as compared to other sites.
Date of experience: April 18, 2024
I loved the seating chart cards I made they came up perfect and arrived in a very timely manner
I saw it when searching sites for weddings and it had good reviews and advertisements
Date of experience: April 4, 2024
They obviously do not read messages that are sent to them. I want my money back, because your company has failed to do as It said it was going to do. I. e. Sending me the correct things, in a timely matter(not 5 weeks when you pay for express) and for your customer service to ACCTUALLY READ THE EMAILS THAT ARE SENT TO THEM!
I thought the first time I ordered it was beginner's challenges, but after the 2nd, and final time I'm refusing to shop again with them. I just want my money back, and wish I could have had my guests enjoy what I was hoping to be the prettiest of invites for my shower. But instead I had to buy from another company, for twice the amount, and I'm now out what I paid from zazzle, not the stress I need before my wedding!
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 3, 2017
Hello Elizabeth, We are sorry to hear of your experience and overall frustration it has caused.
This is not the type of service we want to be known for and truly apologize.
I will be reaching out to you regarding this inquiry, via email.
Please feel free to reply to my email.
Thank you for your patience,
Terri
Yaaaaaay thank you so much. We love your website and the quality of your work is excellent. Thank you for providing us with another set of awesome invitations!
Very professional work
Date of experience: July 23, 2022
The ease of being able to create our wine labels with the templets provided was wonderful. Had the labels to put on our new wine blend within a week and a half. Will definitely use them again.
Suggested by google.
Date of experience: April 22, 2022
I ordered a Christmas present on December 11th
It was shipped on 15th
Here it is, Christmas eve and still not delivered
I came to this web site to write a complaint and found
Hundreds of disappointed customers already posted their complaint
How dare you leave for vacation before honoring your commitments
I doubt very much that next Christmas will be merry for you!
Date of experience: December 24, 2016
Hello Carolyn,
I am so sorry to hear about the delay with your package. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I cant begin to explain the problems Ive had with zazzle over the last two months when wanting to order new business cards. Horrible customer service, that is IF you can even get ahold of someone. Your wait time will be an hour or more EASY, IF their phones are even working and dont hang up on you automatically. Paid for expedited shipping, told the products were coming multiple times, they never arrived. After not receiving my products for over a month I got the first round of them today and they are HORRIBLE! The business card templates arent even lined up correctly or evenly and its almost like someone took scissors and just cut them in the wrong places. The text on the cards are blurry, and on some cards theres yellow ink when the business cards are supposed to be black and white colors ONLY! Ive ordered from this company for years but whatever is happening internally in that place is completely showing in their products and customer service. There also seems to be very little to no communication within the company. They take absolutely no responsibility for products sent WAY later then promised. I can see a few days, a week MAX, but a month!?! Thats insane, You have to be honest with your customers! I wouldnt recommend zazzle at all, not anymore.
Date of experience: November 7, 2017
Hello Denea,
I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
I see you have been able to get in contact with our Customer Support team. We will be in contact with you via email once we have any further updates.
Thank you for your continued patience,
Tram
They canceled my order and never notified me. I needed my gift before christmas. Now there is no way it will come in time. I received no explanation of why my order was canceled.
Date of experience: December 13, 2015
I found this website in a Google search, the entire process of ordering was so easy. The product I ordered was of high quality, it looked great. I highly recomend this site to everyone!
Date of experience: May 22, 2013
Great product... but it wasn't worth the money to upgrade to the 2 day shipment. Ordered another product the next day and they both ended up arriving a week later at the same time.
Date of experience: March 5, 2012
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
We appreciate the feedback. If you have any issues, you can contact us at supportteam@zazzle.com. Thanks.