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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,101
Neutral
54
Negative
58
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user gailz48
Illinois
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

I was disapointed in 2 of the cards. I just wanted to order grandson's 1st birthday. 2 of the cards had names on them. I didn't know I was supposed to change the names.

Date of experience: May 9, 2022

Thumbnail of user dees44
Washington
1 review
0 helpful votes
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June 21st, 2015

The image is perfect for cockatiel lovers. I got one for my grandson and my husband liked it so much he asked for one for himself so I got him one as well.

Date of experience: June 18, 2015

Thumbnail of user lindam44
Massachusetts
1 review
1 helpful vote
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February 11th, 2012

The cards I orders were perfect. The personilization on the wedding cards made them so special. Thanks for adding that perfect card to the perfect day.

Date of experience: February 11, 2012

Thumbnail of user tracyr793
California
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

The design looks good, but, unfortunately, I don't think I will gift the T-shirts to my family as planned because the fabric is pretty rough.

Reason I chose this business:

Easy to navigate, appealing design.

Date of experience: August 2, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Tracy,

I'm really sorry to hear about the fabric you've experienced with your t-shirt order, especially as they were intended on being a gift for your family. I can confirm that an email has been sent to you regarding the matter - rest assured that we will be more than happy to look into the matter for you and get this resolved.

Kindest regards,

Jordan

Thumbnail of user marceyh59
Maryland
2 reviews
0 helpful votes
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May 14th, 2024
Verified purchase

I liked that my choice and work was still in there and I didn't have to start over

Reason I chose this business:

Price for quality

Date of experience: May 4, 2024

Thumbnail of user gailandgregw
New Zealand
1 review
5 helpful votes
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February 7th, 2017

I ordered invitations for my 65th birthday and personalized them with my own writing and when I did a presend all the writing was fine and so I sent it and then realised it had jumbled the letters and they were on top of each other also when did the transaction it took 2 payments as well so I got hold of them within 25 mins and they said its too late to do anything as it had already been shipped as it has to be in the hour it seems that what they do to so many people
And WE LIVE IN NZ I have too go through all crap for what!

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 7, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello GailandGreg,

I am so sorry about the overall experience you faced with this order. I see that you've already been in contact with someone from our Quality Control team. We will be following up with you again via e-mail to answer any further questions and/or concerns.

We look forward to assisting you further!

Thank you,
Christine

Thumbnail of user japethh
Georgia
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

Excellent quality hoodie and screen printing will definitely be ordering custom gifts again from zazzle

Reason I chose this business:

Great quality

Date of experience: December 12, 2023

Thumbnail of user julieh2142
Pennsylvania
2 reviews
0 helpful votes
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March 20th, 2023
Verified purchase

My daughters 23rd birthday card was very nice and was pleased with my overall experience with Zazzle.

Reason I chose this business:

I had great experiences with my purchases.

Date of experience: March 20, 2023

Thumbnail of user felipel85
New York
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I like that everything was simple, fax and free shipping thanks I will keep buying

Reason I chose this business:

For the options they give me

Date of experience: April 23, 2024

Thumbnail of user elizabethc3370
Pennsylvania
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

They are absolutely beautiful! Perfectly done and exactly what I wanted! I would highly recommend!

Reason I chose this business:

Advertising and coupons.

Date of experience: April 23, 2024

Thumbnail of user alohas4
Tennessee
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I absolutely love it. It looks amazing. It is very sturdy. I love the size.

Reason I chose this business:

Searching the internet

Date of experience: May 6, 2024

Thumbnail of user angelao34
Australia
1 review
1 helpful vote
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February 13th, 2018

I would never buy from this company again and do not trust their measurement guide as i did and ended up with a tshirt that would fit a toddler not a 12 year old girl.
Also the quality and size of the photo on the tshirt was very poor and small
I did get an instant refund for th tshirt but not the postage costAlso took about 3weeks to get here as well. NEVER EVER AGAIN

Date of experience: February 13, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Angela,

I am so sorry to hear about your recent Zazzle shirt order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.

I will be sending you a personal message here, asking for your Zazzle account information. You are also welcome to update your review with your complete Order ID number.

Thank you,
Tram

Thumbnail of user vr121
Pennsylvania
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

I ordered 2 monogrammed totes both beautiful but the 3rd was a little off center. I noticed after received I could have altered but not sure why it wasn't centered like my first 2

Date of experience: June 4, 2022

Thumbnail of user jessicaa119
Canada
2 reviews
5 helpful votes
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February 4th, 2017

I ordered 1 invitation and 1 rsvp card as a sample to see if I liked the quality of work. I ordered them on Jan 4th and they shipped Jan 11 and I still have not received them. I email them Feb 1st asking where it is and they said they couldn't track it until Feb 3rd as it would be considered lost in transit. Feb 3rd came and my order did not arrived. I decided I would just email them to cancel the order and get a refund and still no response from them.

I should of checked on reviews of this company before. Look how many people you frustrate and disappoint! This is for my wedding and I cant take the chance for my invites not coming on time, thank god I just ordered samples first! You should really be able to send the order in the estimated time frame you provide! I ordered my save the dates from Minted and although they are pricier I know my stuff will come on time and the quality will be there, so they can have my 500 dollars instead! I will never order from this company again and be sure to tell all my friends who are also getting married to not order from here!

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 4, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Jessica,

We are truly sorry you did not receive your sample order in the promised timeframe, and this is definitely not the type of service we want our customers to have. I do see you have been in touch with our support team, but we will be reaching out with another email to see how we can make this right.

Best Regards,

Amanda
Zazzle Customer Support

Thumbnail of user wesleyr157
Minnesota
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

The personalized can /Huggies were exactly as expected. Easy to personalize with photo and wording desired. Quick turn around. Happy overall!

Reason I chose this business:

Saw a tv ad

Date of experience: March 29, 2023

Thumbnail of user allisond326
Ohio
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

I had a postcard style wedding invitations made and they turned out lovely. It was very easy customizing them as well. Thank you!

Date of experience: September 19, 2023

Thumbnail of user stevenh1864
South Carolina
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Easy peasey transaction! Even for the digitally impaired shopper, this process was a breeze. Order arrived early with Standard shipping. All good here!
Steve in Charleston, SC.

Reason I chose this business:

Internet search

Date of experience: August 21, 2022

Thumbnail of user hannahb912
New Jersey
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Couldn't be happier. Very simple, easy process to personalize and have delivered. Quick turnaround time!

Date of experience: September 5, 2023

Thumbnail of user jilliang30
Virginia
1 review
1 helpful vote
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June 30th, 2020

My order supposedly shipped, but per the tracking has not left Reno in 12 days. I got a form response, to just wait. Not confidence building.

Date of experience: June 30, 2020

Thumbnail of user crystalw841
North Carolina
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Items got to me fast! The invitations
Looked like the example

Reason I chose this business:

Online search

Date of experience: May 4, 2024

Thumbnail of user heatherv4
Connecticut
1 review
1 helpful vote
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January 6th, 2013

The website itself is great. My customer service hero Leonard was awesome and did the best he could to help me the 2 times my order was cancelled. Once for a design thought to be infringing on copyrights and another because the same desing wouldn't work for embroidering. Awful policy not to just place order on hold and call customer to discuss problems. Wasted SOOO much time recreating items for replacing orders.

Sweatshirt printing great on 1 of 3 items, other 2 very askew. In process of sending pictures to Zazzle. Not sure yet how this will be handled. Fingers crossed I have Leonard again to help me out. Could only give 1 instead of all 3 as gift.

Because of such a hassle I've had (more than any other ordering experience, online or through phone/catalogs) I wouldn't recommend zazzle to anyone. Its a shame since I originally was telling all of my family/friends about it. Would hate to have them go through the same time wasting ordering process as I have, AND get a crappy printing job, and blame me directly.

Date of experience: January 6, 2013

Thumbnail of user stephanieb203
Australia
2 reviews
3 helpful votes
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January 16th, 2019

I ordered a wedding stamp last year that I was unhappy with, and so instead of giving my money back, Zazzle gave me credit on my account. I thought, okay well I'll find something to buy on the site with the $27 odd bucks I got back. To my dismay, I scoured through the entire site looking for anything I could afford, and magnets were about it... not even a pillowcase or a large mug...

Everything is so overpriced on Zazzle, which would be fine if it wasn't poor quality.

So in the end I ordered 4 little custom fridge magnets. The magnets look cheap, all four have scratches and scuffs on the plastic front, and one came with a dent in the front.

I uploaded high-resolution photos, which looked very clear on my computer screen. The printed photos are blurry and look like they've been printed onto thin paper with a colour printer. There's even the give away faint horizontal lines across the pictures which indicate that this is the case. I was honestly expecting them to at least be printed on photo paper, given that they're $5.50 each (Looks like they cost about 10 cents to make TBH)

I can't believe 4 of these little magnets cost me nearly $30 in total (as delivery wasn't cheap either)?

So my question is, does Zazzle sell anything worth buying?

Date of experience: January 16, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Stephanie,

I am so sorry to hear about the issue with your magnets. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I can see that one of the members of our Customer Care Team has reached out to you via email about the order. Please respond back to that email at your earliest convenience and we can further assist from there!

Thank you,
Kevin

Thumbnail of user lisam925
Virginia
1 review
1 helpful vote
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December 6th, 2018

I wish I would have read reviews on this site before ordering as I have the same problem as many of you. I found an item I wanted that was out of stock. I asked to be notified when the product is available. A couple of weeks after that, I received a notice that the item was available so I ordered it. My credit card was charged IMMEDIATELY. I received a notice that the item was shipped on 11/27 and received a tracking number. A week later, I checked the tracking status and it said that the shipping label was created and they were waiting for USPS pick up. As there was no forward progress in a week, I contacted Zazzle. I was told that they were going to put In another shipping request and send it to me via expedited delivery at no extra cost since they didn't ship on time and they would send a tracking number once shipped. A couple of days later, nothing I contacted Zazzle again and was told that the item was in production, meaning that it was being custom made. So I asked, why does it need to be made if it was ready to ship? The response was that they would check with production to see if the item is in stock. I am getting the complete run around I asked them to call me, but they are just sending me cryptic emails. I am so mad. They have my money and I have no product. DO NOT BUY ANYTHING FROM ZAZZLE. They absolutely suck!

Date of experience: December 6, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Lisa,

I am so sorry to hear that you have not received your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Kevin

Thumbnail of user dianneh261
Canada
1 review
2 helpful votes
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April 12th, 2022

I have ordered 3 blankets at different times. They are absolutely beautiful. And very fast service (i live canada). Great workmanship

Tip for consumers:
Workmanship was great. Fast delivery(i live canada) beautiful

Products used:
Blankets absolutely beautiful

Service
Value
Shipping
Quality

Date of experience: April 12, 2022

Thumbnail of user nicw29
District of Columbia
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

On things like ID cards where you can have both sides of the card printed, there should be an option to Duplicate the front and to the back without having to design both sides.

Reason I chose this business:

Convenience

Date of experience: June 21, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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