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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,101
Neutral
54
Negative
58
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user elysar
Ohio
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Beautiful cards! Exactly as specified. I would order from this shop again.

Reason I chose this business:

It was cheaper to purchase through here than the shop’s Etsy shop.

Date of experience: May 4, 2024

Thumbnail of user amyc2818
Michigan
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Site was easy to use. Only issue is there is a crease across the bottom corner

Reason I chose this business:

Had item I was looking for. Convenient to have the larger sign delivered

Date of experience: April 10, 2024

Thumbnail of user lindab5658
Arizona
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Items arrived as promised and we exactly what I ordered and I am very happy with Zazzle and will order from them again

Date of experience: September 26, 2023

Thumbnail of user jaynien
Virginia
2 reviews
1 helpful vote
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April 14th, 2012

I've placed several orders with Zazzle, and have been quite pleased with all my merchandise. I love the fact that you can personalize some of the designs, and I particularly love "Cartoonize My Pet".

Date of experience: April 14, 2012

Thumbnail of user am745
Missouri
1 review
1 helpful vote
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May 28th, 2020

Where is my order?
ORDER DATE= April 23,2020 MORE THAN A MONTH= STILL DON'T HAVE ORDER: Not even shipped!
My order that I placed OVER A MONTH AGO on APRIL 23rd. It was supposed to be delivered to me at the latest on May 20th. AS OF TODAY, more than a month after placing my order, THE ORDER STATUS still SHOWS that Zazzle is MAKING my order! My order hasn't even shipped yet!
Your company continues to sell products but is unable to honor the orders already placed by people.
I believe this company a scam & I am ready to contact authorities and business bureaus.
Will I ever receive my order?
When will I receive my order?
I am disappointed & want this problem to be fixed? I anticipate a response with a solution.

Tip for consumers:
Company is a scam. Check out Better Business Bureau for more information about them.

Products used:
Never received any

Service
Value
Shipping
Returns
Quality

Date of experience: May 28, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us.

We have located your order and we can see that our customer service team has reached out to you in regards to this order.

Thank you,
Elena

Thumbnail of user annap1565
Indiana
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

I loved my invites, they came out even nicer than the pictures, and they came very promptly.

Date of experience: April 30, 2024

Thumbnail of user gonzalom57
Colombia
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Good. Todo sin problema. Muchas gracias. Solo que el logo de la tarjeta sale muy pequeño, pero la plantilla no dejaba ponerlo más grande, ojalá esto se pueda corregir para futuras impresiones.

Date of experience: June 27, 2024

Thumbnail of user seans1443
California
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Was happy with quality as were my employees! The shipping was fair & quick!

Reason I chose this business:

Price, Speed & design ease

Date of experience: April 23, 2024

Thumbnail of user susans285
Washington
3 reviews
17 helpful votes
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December 31st, 2016

I ordered a tee shirt with an airplane on it for my pilot husband. What arrived was a tee shirt that says "I "heart" spotted $#*!" with a drawing of a spotted $#*!. Not exactly the ideal Christmas gift. Since they hide their customer service phone number, I sent and email and received an auto response saying I would hear from them within 48-72 hours. Nothing. I finally found the phone number but ended up having to leave a message. After several emails and calls all I have been told that I can keep, donate or discard the shirt I was sent - no mention of the shirt I ordered and paid for. Then to top it off, I had signed up for Zazzle Black. I will never do business with them again, so I canceled. They told me that I canceled one day too late. My assessment is that Kieran Customer Support Hero is a zero just like this company.
SAVE YOURSELF A LOT OF HASSLE and SKIP THIS COMPANY!

Update - I have since talked to Christine in Customer Service and I have received the correct tee shirt. They have also refunded my Zazzle Black fee. I appreciate Zazzle making good on their promises. I still will never do business with this company which is too bad, because they have cute products, but the hassle is not worth it.

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 31, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Susan,

I am so sorry to hear you received someone else's t-shirt. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user brittanyp677
North Carolina
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

I ordered my save the dates and wedding invitations from Zazzle and they were amazing!

Reason I chose this business:

I previously used Zazzle for save the dates.

Date of experience: April 16, 2024

Thumbnail of user patif
California
1 review
1 helpful vote
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January 8th, 2012

I was very happy with everything that i got at Zazzle! Ü Everything got there right in time for Christmas and was in perfect shape! Thank you Zazz! Keep up the great work! Ü

Date of experience: January 8, 2012

Thumbnail of user sarahm3940
Texas
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

I'm very pleased with my order. I've ordered several times before, and will continue to order

Date of experience: April 6, 2024

Thumbnail of user jeffm84
Wisconsin
1 review
0 helpful votes
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May 8th, 2015

Zazzle did my Bumper stickers the way I WANTED... if you are looking to customize a Bumper sticker Zazzle has the means to do it just the way you want it... I highly recommend them, and have...

Date of experience: May 5, 2015

Thumbnail of user gailk167
Colorado
1 review
1 helpful vote
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August 15th, 2020

I absolutely love my new business cards! Just the way I wanted them! Good quality paper great design!

Date of experience: August 15, 2020

Thumbnail of user jv207
Florida
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Loved the creative option for the tri-fold invitations plus the simplicity of minimizing the number of items sent down to ONE.

Reason I chose this business:

Liked the options, price, and customization.

Date of experience: January 11, 2023

Thumbnail of user kimberlyw826
Vermont
1 review
2 helpful votes
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May 29th, 2020

I ordered face masks on April 19th. With the pandemic, I expected there to be shipping delays. I was fine with that. I had ordered various face masks from various vendors to see which style(s) I liked best. I received an email confirmation that told me to expect my order by May 18. When May 18th came I tracked the package and they hadn't even made my masks yet, let alone shipped them. Zero communication from Zazzle until today, 11 days after the expected date, telling me the masks still aren't made or shipped. It could be another 5-7 business days before they are.

They offered me a credit voucher for a portion of my order that I can use on a future purchase or an option to cancel my order. Needless to say, I canceled my order. I have zero confidence that they can fulfill the orders they accepted and they do not communicate well with customers. It's too bad because I was psyched to find masks made in the U.S. At least I have found better, more responsive, U.S. suppliers on other sites. I did not have these issues on Etsy.

This was my first Zazzle purchase and it will also be my last.

Date of experience: May 29, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us.

We have located your order and we can see that our customer service team has reached out to you in regards to this order.

Thank you,
Elena

Thumbnail of user katem1100
Illinois
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I ordered a custom birthday card and it was just as perfect in person as it looked online

Reason I chose this business:

Options for a custom birthday card

Date of experience: April 25, 2024

Thumbnail of user chrisc4135
Colorado
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Shirt quality is okay, but not great given how much each shirt cost.

Date of experience: April 23, 2024

Thumbnail of user christined2192
New York
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Shirts came out exactly as expected. The quality of t shirt seems better then i expected as well.

Reason I chose this business:

Decent price.

Date of experience: April 23, 2024

Thumbnail of user ryanb121
Indiana
1 review
1 helpful vote
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December 30th, 2016

SO FAR. I would not recommend anything from zazzle.
I dont even know how the shirt fits my brother yet but I am SO UNHAPPY WITH THIS PURCHASE. It ended up costing me over $40 because I wanted fast shipping. It was 7 days late!
Did not get it to him by christmas. I emailed over and over and called to no avail. The email returned and said could not send to recipient. The call said they would not be available until after the new year. I WANT MY REFUND! I paid more for shipping than the price of the shirt to ensure that it would be on time. NOT WORTH IT. If you have 2 weeks to a month to wait then maybe you should buy. If not, do not count on zazzle! I ordered stuff from HAWAII local motion and did not pay for extra shipping. Guess what? It took 3 days to get those orders in and it cost me NO EXTRA SHIPPING charge. Zazzle definitely charged me extra. But what did I get? A gift that I no longer even want. This is the one gift I was looking forward to getting my brother because he Loves Hanauma Bay!
I better get my refund. I have to wait until next week for someone to be available! But until then I will leave reviews.One of the problems was that I did not get a tracking number. Just a button to press to check where it was. Which really didnt show me where it was it just had check marks and apparently the last one meant it was delivered.

Date of experience: December 30, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Ryan,

I am so sorry to hear this and we apologize for the overall disappointment.

I would love to assist you further and try to make this right.

Unfortunately, the order number you provided is not a correct order number. Can you please privately message us the correct order number, or the email address used on your Zazzle account?

Thank you,
Terri

Thumbnail of user nancyc867
Ohio
1 review
0 helpful votes
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June 2nd, 2020

I ordered an Address Book. I got a notebook with the title ADDRESS BOOK on the cover, with my name i=on the bottom. Inside the spiral binding is simply lined paper. Certainly not worth $18.

Date of experience: June 2, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us.

We have located your order and we can see that our customer service team has reached out to you in regards to this order.

Thank you,
Elena

Thumbnail of user ianf223
California
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

Everything arrived on time and is very high quality.

Be aware though, your order DOES COME with generic white envelopes. So don't think you have to buy expensive, fancy ones like I did.

Date of experience: May 8, 2022

Thumbnail of user diannea138
New Jersey
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

The card itself was very pretty. But the font inside was at least 36pt and was way too large and gawdy looking in comparison to the size of the card. No attention to text formatting detail was given.

Date of experience: May 8, 2022

Thumbnail of user angelenas5
North Carolina
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Wonderful! Great quality easy to customize my invitations. There are many options to choose from

Date of experience: April 10, 2024

Thumbnail of user amyw2290
Maryland
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Easy to do with the variety if templates and had the order in a week

Reason I chose this business:

Large variety of templates, easy to design and great price!

Date of experience: April 10, 2024

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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