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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Pleased to see the artist when ordering products.Interesting to know where things come from
It had the product I wanted.
Date of experience: April 16, 2024
Wonderful :) No issues and so easy to use and change the invite around to my liking.
Easy and quick!
Date of experience: April 23, 2024
I am having difficulty returning. While I have requested a return forn I have yet to receive one.
I would like the form... I have contacted Zazzle 3x's... still no form.
Date of experience: January 12, 2015
I placed my first order with Zazzle for a set of appointment reminder cards. The cards were ordered on July 29th with the expectation of standard delivery (this is advertised as production within 5-7 business days, and shipping shortly thereafter). I waited... and waited... and waited... 14+ business days after order, the status of my cards was still "making" and no representative could advise me as to why there was such a delay. They upgraded my shipping to 2-3 day expedited, however the cards were still not received until August 21st! The frustrating part, was that no one could advise why there was a delay!
I've attempted to give Zazzle one more chance after purchasing a Groupon to create 40 5x7 invitations for $24.99. I've chosen a ZazzleInvitations design, spent time customizing, and upon checkout they will not accept my Groupon due to conflict with their standard 15% discount. This is so frustrating and, again, there is no easy way to communicate (email will take several days for reply, phones are "experiencing excessive call volume", and the chat feature is inactive).
Date of experience: September 5, 2017
Hello Krystal,
I am so sorry to hear about the delay with your order and complication with your Groupon purchase on our website. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
Easy to order, arrived quickly & product was perfect
Date of experience: April 25, 2024
1. I ordered business cards online from Zazzle.
2. About a week later, tracking showed the order arrived in my town, but my package was returned to Zazzle because there was no house address on the shipping label.
3. I called customer service, sat on hold for twenty minutes, and the call was disconnected by Zazzle.
4. Called customer service the next day, at a different time, sat on hold for twenty minutes and was disconnected again.
5. Called customer service a third time, the following day, and was connected with a customer service representative after being on hold for fifteen minutes.
6. Customer service representative Emanuel said he couldn't understand why the address wasn't my package. He said he had a "deal" for me. The essence of the deal involved my replying directly to a letter he was emailing me, and I would receive a full refund and a 50% off coupon.
7. I ordered new cards with the 50% off coupon.
8. I responded to Emanuel's email, as instructed, and have never received an acknowledgement or a refund.
9. The new cards I ordered arrived in my town two days ago. Again, the package was rerouted back to Zazzle because the package had no house address on the mailing label.
10. Good scam … I am out $64.05 and have nothing to show for it.
Tip for consumers:
Don't waste your time.
Date of experience: April 15, 2015
Hello. We certainly apologize for the issues you've had. We see that you've been in contact with our CS team and that a refund has been issued. Please feel free to reply to the e-mails you've received if you have any further questions or concerns. Thank you.
Good very nice quick ship also. It was a nice experience
You had exactly what i needed
Date of experience: April 24, 2024
The cards are beautiful. The extra batch I ordered arrived early.
Recommended by a family member.
Date of experience: April 24, 2024
Very fast delivery and the product I ordered is very nice!
Internet search
Date of experience: April 23, 2024
I created several of these on my sharonrhea store here on Zazzle to add to gifts, place on lids, and to use one on packaging tissue if I gift wrap the gift.
If I say the printing is "pop off the page perfect", I assure you, I mean it (as I am the Queen of Persnickety), and I can tell you that the printing is absolutely pop off the page perfect - bold - colorful - fabulous!
Tip for consumers:
Have fun on Zazzle where you can customize everything from invitations to home decor and more (On Zazzle, you name it!) - with superior quality!
Date of experience: March 20, 2015
Disappointed because Item i ordered was a little smaller then what I expected
Found item I was looking for
Date of experience: April 20, 2024
EVERYTHING has been perfect... customer service ROCKS!
I have made several purchases and all are just wonderful. I have recommended Zazzle to
All of my friends...
Date of experience: March 10, 2019
It is a shame you have to give this company any stars at all. My order was sent to another customer and I received the other customers invations.
Trying to contact customer service is almost impossible, there is no contact information on the invoice or website for customer service that is easily accessible.(you have to hunt for the email address and the phone number doesn't appear) I emailed 2 times the "customer service number" and finally received a reply that didn't address my issue. On the third attempt I finally received a reply with number to call. I talked to a nice man but he couldn't solve the issue so I asked to speak with a supervisor. She wasn't available (surprise surprise) so I left a number. It took me 2 emails and calls before a call was returned. She promised to address the issue but a week later it was not address. Again multiple emails and phone calls with no response. Finally a call was returned and she promised the issue was resolved (even claimed to get production on the phone to verify) It is now one week before Valentines Day (my company does a promotion) and we don't have our order and customer service will not return my call.
Date of experience: February 5, 2018
Hello Billy,
I am so sorry to hear about your overall Zazzle experience. That is definitely not that kind of customer experience we strive for. Our records show that you are scheduled for a call back with one of our customer support managers and notified of this via e-mail. If you have any further questions or concerns, simply reply back to their e-mail.
We look forward to assisting you further!
Thank you,
Christine
The site was easy to navigate. The product was exactly as described.
Date of experience: April 23, 2024
Absolutely the worst company I have ever done business with. My very first order I placed with them and I assure you will be my last. I ordered business cards two months a go and the first delivery they were crooked, and unusable. Zero quality control. I couldn't believe they let this package ship out! I emailed them and they assured me they would send out a replacement asap no charge. I thought, great! WRONG. Here we are 2 months later, still no replacement and every time I call I get the same run around- " We are working deligently on your product" Well my next time calling and the rep stated THEY HAVE BROKEN MACHINES AND CANNOT PRINT ANYTHING OUT! They are completely shut down and waiting on a part to come in but do not know when it will arrive! Umm... WHAT? How can you not know? Isn't your sole company purpose reliant on these machines?! And they are still accepting orders! I could not believe that they refused to tell me this from the very beginning or even let future customers know on their website. I have cancelled my order as I have no trust in this company and it's mindless customer service representatives.
Date of experience: August 11, 2017
Hello Sarah,
I want to apologize for the overall service you have experienced with our company and your most recent order. That is definitely not the type of service that we want to be known for, and we would like this opportunity to help turn this around. The order # you have provided here is invalid, so I will me sending you a private message requesting your order details.
I look forward to assisting you further!
Thank you,
Christine
I love the complement of my clients the love my business card. Thank you.
Date of experience: April 24, 2024
They were perfect! Looked exactly like they were on the screen.
Great deals.
Date of experience: April 23, 2024
The website was easy to navigate and editing my sons birthday cards was easy and they came in so great! I love the size 5x7 although i couldve went for 4x6. They will definitely be a keepsake
Because i love the designs
Date of experience: August 14, 2022
I got my seating chart delivery about a week sooner than promised and it was perfect.
Date of experience: April 24, 2024
Fast shipping compared to other websites. Great quality. I highly recommend!
Date of experience: April 23, 2024
Fast service and was a good product.*********************
Date of experience: April 23, 2024
I placed my order and it was delivered very promptly. So nice working with Zazzle
Best reviews
Date of experience: April 23, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Darcy. Unfortunately the order number is not a valid #. Can you please send our CS Team a message here: http://zazl.it/d2E and they will be able to assist you. Thanks!