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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
It was a good experience, my wrapping paper got here a lot earlier then expected so I am not complaining
I have used zazzle before
Date of experience: August 9, 2022
Quick & wonderful results! Quality is great & I will be ordering for other events in the future. Thank you.
Date of experience: May 8, 2022
Beautiful quality at a great price! We liked that we could customize designs to fit our wedding decor and colors!
Date of experience: August 17, 2022
First time customer here; I was pleasantly surprised with the amount of offerings, and very happy with my final product.
Random google search.
Date of experience: August 24, 2022
I was able to design my cards. Received the customer service for my questions. They arrived quickly and are beautiful.
I got a quick response and was able to adjust my order.
Like the products they offer
Date of experience: August 26, 2022
We love the tshirts here. Everything is great at this site and we recommend it to others. My wife has told so many people about your site too.
Date of experience: September 28, 2012
Did not expect to receive my package in the short of time that it arrived. Very happy with my bumper stickers Dog's Nose Art... it makes me smile!
Date of experience: March 18, 2012
I still do not have my wedding RSVP cards after a month. LITERALLY RUINED MY WEDDING! Calling them does no good. They send everything to third party vendors.
Date of experience: January 16, 2018
Looked amazing! Better in person than online. Will order again.
More choices
Date of experience: April 20, 2024
Update: I finally was offered a full refund after several phone calls and countless emails. Today I was notified by AMEX that the refund was issued but, no surprise, it was only a partial refund. STAY AWAY FROM THIS COMPANY. Trust me: Zazzle isn't worth the headache.
Original Review:
I designed and ordered two sets of business cards for my high end luxury real estate business. To coordinate with my overall theme of white and champagne gold I selected a card that, when previewed, had a beautiful shimmer to the gold band on the front. I also paid to upgrade to premium stock and to round the corners. The cards arrived on time but, unfortunately, the "gold foil" band was completely muted, no shimmer at all, and looked more like shades of pale yellows and tans. I wasted valuable time trying to explain to customer service that this was not going to work while the service rep tried to just issue me a Zazzle credit to order more while, at the same time, simply couldn't assure me that what I preview online would actually turn out to be what I needed. And the return process? Not convenient. I had to submit a return request online and now am forced to wait for them to respond. Could be two days. Funny, because they billed my credit card immediately. Looks like I'll have to have my card company go to bat for me on this one. This was my first and last time ever purchasing from Zazzle. Thank goodness I didn't order any additional custom made products. I can accept a print issue... what I cannot fathom is why they would feel in this current retail climate why it's a good idea to make it so inconvenient to process a return.
Tip for consumers:
Seeing is not necessarily believing. Use a different company with a far easier return policy.
Products used:
None. The business cards I received are an embarrassment to my brand.
Date of experience: August 13, 2021
Hi Carol,
We are very sorry to hear that the business cards you ordered did not meet your expectations. We are eager to investigate your issues and provide further assistance if needed, we can be reached directly at socia@zazzle.com.
Thank you,
Ryan
I ordered 25 customized Rustic Country Wedding invitations and colored envelopes for my upcoming wedding in June, on May 3rd, with the Express Shipping. At the checkout, I was informed that when the order shipped, I'd get a confirmation email with a tracking number, etc. The estimated delivery date was May 5th. Come May 5th, no email that they'd even shipped and definitely no invitations or envelopes. Today, May 6th, I called customer service and after 30 Minutes on hold, I was able to talk to a Customer Representative who was able to start paperwork in getting my money back for the shipping and she sent out an inquiry reaching out to the production team as to why the order had supposedly been delayed. No response from them. So, from here, it's a waiting game. If they're magically produced today and ship by 1800, I'll receive them on Monday, if they're not produced today, it's anyone's guess as to when they will be arriving. If I never would have followed up with my order, they would have just taken off with the $45 dollars for the express shipping and never looked back. I'm beginning to think that the reason there is a production delay is because there are two women's names on those invitations. This will be my FIRST AND LAST time ordering from Zazzle. I'm saddened and EXTREMELY DISAPPOINTED in the lack of business etiquette and responsibility from Zazzle. I was really looking forward to the hassle-free experience of online ordering, boy, was I WRONG! I'm strongly considering filing a complaint.
Date of experience: May 6, 2016
Thank you for your feedback and we apologize for any frustrations. We will have a member of our CS Team reach out to you via email shortly. Thank you.
They look good and my son love them. They are arrived fast.
Searching the website and came across Zazzle invitations and they really looked nice.
Date of experience: April 16, 2024
The card was not just good of perfect, but ZUPER GREAT OUT OF THIS WORLD color, grapics I added from my computer came out perfect, it was like it was made already from a halmark store, you are a great place for cards and for now on, I am doing ALL my cards to my special love ones from here cause you can add whatever you love to your love ones, your THE BEST ZAZZLE!
Date of experience: December 21, 2011
Good quality.fast shipping.never disappointed thank you
Easy to find what you need for
Date of experience: April 20, 2024
Very easy to use and I like that you support artists in the states.
Price and if I can't purchase something locally, then I like that I can support an artist.
Date of experience: April 19, 2024
Shopping experience: 5/5
Price (it was on sale): 5/5
Quality (even though I paid extra for HD print): 4/5
Great value and creative options
Date of experience: October 25, 2023
For what was ordered, It was outrageous!
My last time ordering, as paper invites are on the way out and electronic invites make so much more sense!
Date of experience: October 3, 2022
Excellent quality! I love the thickness of the paper and the colors! It turned out great.
Date of experience: April 17, 2024
Kathy went above & beyond with her care and customer service & got my order handled. I am grateful that she answered the phone when I called!
Date of experience: April 7, 2017
I was looking for invitations to match my baby shower theme of breast at tiffany's and these are just beautiful and give all the information i need.
Zazzle invites best matched my theme and as a first time user I was provided with a discount code which as an expecting parent I appreciated
Date of experience: October 1, 2022
Order was delivered promptly and correctly--that is vital when dealing with online shopping. Thank you and Happy New Year!
Date of experience: December 27, 2011
Very great colors and it looks like how it does online. I appreciate the fast shipping as well. Thanks!
Customizable.
Date of experience: May 1, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Brittany,
I am so sorry to hear that you have not yet received your RSVP cards. That is definitely not that kind of customer experience we strive for. I see that a member from our customer care team is looking into this and working with our production team to get these out to you ASAP. Once they have an update, you will be notified.
Thank you,
Christine