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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Ordered I got an empty envelope their system is not helpful so you are $#*!ed if you buy from this company because they will not $#*!ing help you
Tip for consumers:
nothing! Zazxles policy is to make victims of your scammers!
Products used:
This was a scam on Zazzle!
Date of experience: July 21, 2021
The invitations looked great. No issues. Heavy duty envelopes!
Had ordered before from them.
Date of experience: April 17, 2024
Easy to Order, and came soon, nice that you followed up on delivery
It was what I was looking for
Date of experience: April 17, 2024
Pleased beyond my expectations. All the products I have ordered have been top quality. Just so excited to see each new thing come in the mail.
Date of experience: December 13, 2011
The invitations were so easy to make, and they turned out perfect!
It was easy and inexpensive
Date of experience: April 16, 2024
Quick, convenient, & high quality invites to use for our upcoming baby shower.
Had more options for couples shower invitations.
Date of experience: April 16, 2024
Awesome variety and quality. My daughter loved them.
Date of experience: April 16, 2024
Ordered custom stamp! Came out awesome. Delivered more quickly than anticipated.
For the customization. That was easy!
Date of experience: April 16, 2024
Great timing and amazing quality product, Thank you
Date of experience: April 16, 2024
Easy and arrived quickly, cute cup that fits my Cooper.
It’s the place I could fine a cup to fit my cooper
Date of experience: April 16, 2024
Easy process to design the memory card. Fast shipping.
Shipping options to meet my last minute needs
Date of experience: April 16, 2024
Quick turnaround time! Awesome job! Thank you all!
Date of experience: April 16, 2024
Everything I ordered turned out exactly how I wanted it. Delivery was quick and I'm very happy with the results. I will def be ordering again.
Great reviews.
Date of experience: October 4, 2022
We tend to be pretty quick to complain if an order is not quite right, and I think that when an order is ABSOLUTELY PERFECT we need to take the time to acknowledge the customer service representative. KATHY at Zazzle helped me with an order I had made unnecessarily complicated because I had been fiddling around with design and had 18 saved designs, which were winding up in my cart. On top of that, I had checked out when really I wasn't finished shopping, and so needed to combine orders so as not to pay double shipping. To mix metaphors, my order was like a tangled ball of yarn, and how Kathy managed to unravel it so effortlessly impressed the heck out of me. Part of what she had to do involved providing clear technical support, and the rest of what she did was improve the visual appeal and appearance of what I had ordered--and then put it all in a single order and made sure my account was not charged twice. Whew! I have never shopped at Zazzle before, but I will be doing so in the future!
Date of experience: July 7, 2017
Great price and quick delivery - colors really pop
Date of experience: April 17, 2024
I ordered custom t-shirts and they were delivered within three business days. Unbelievable!
I have always had great experiences with my purchases.
Date of experience: April 16, 2024
Excellent made way for me to get what I wanted thank you
Help me with variety of choices
Date of experience: April 16, 2024
Website is very user friendly.
Ordered shower invites and they turned out beautifully.
Date of experience: April 16, 2024
I will come back and order again. You all did a wonderful job.
I was on yall website.
Date of experience: April 16, 2024
Beautiful designs! Great customization and fast delivery!
Date of experience: April 17, 2024
Everything was good. Highly recommend.Easy transaction and fast
Date of experience: April 16, 2024
Easy simple and chic Ordering process to delivery I'll be back again
Date of experience: April 16, 2024
The business cards are beautiful! The design is just what I was looking for.
The designs were more what I wanted.
Date of experience: April 5, 2024
Great turn around time to receive my order. Loved the colors. Totally met my expectations.
Date of experience: March 26, 2024
I usually don't write bad reviews for bad service/products unless it is a repeated thing and not just a one-time only type of deal. Well Zazzle has topped it and I had to spread the word on how this business is run.
We ordered nearly a thousand dollars worth of products from Zazzle. After receiving our envelopes 3 weeks after making the purchase, we found that they were the wrong color. Since we waited so long for the envelopes (they were supposed to be produced and shipped out within 7 days, that obviously didn't happen as Zazzle promises their customers), the wrong color would have to do. We sent them out to our guests and started receiving return to sender envelopes - the envelopes OPENED in the mail. Some came back with the invitation still in it, some came back as an empty envelope, some made it to the person with an empty envelope after the contents spilling out during transit.
Fast forward to our conversation with Zazzle, not only do they not work on the weekends so that slows things down, but their return policy is that you have to return the item for a refund... obviously that wasn't going to work since the envelopes as well as invitations had been spilt out across the country. Took an hour to get a supervisor on the phone to get the proper return and remaking of the products.
The new products that were redelivered after ANOTHER THREE WEEKS came as the wrong color again.
In the process of returning the products and now I am FIVE emails deep with Zazzle on getting the RMA number and shipping label.
Seriously save yourself the trouble and shop somewhere else.
Tip for consumers:
PASS
Date of experience: October 6, 2016
Hello,
I am so sorry to hear about your envelopes and the unhappy experience this has caused you. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. If you could please message us your Order ID number, we'd like to look further into this and see what we can do.
I look forward to assisting you further!
Thank you,
Christine
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi William,
We are very sorry to hear your package did not contain the item you ordered. That is certainly not the customer experience we strive for. We've reached out to you directly via email to make this right!
We look forward to assisting you further.
Thank you,
Yvonne