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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
59
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user bonitat46
Colorado
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

I love the invitations, thank you your service was great!

Date of experience: April 11, 2024

Thumbnail of user lynns1475
New York
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Very favorable experience. The invitation were beautiful and deliver promptly.

Date of experience: April 10, 2024

Thumbnail of user joane498
Ohio
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Received exactly as ordered and very timely. Thank you

Date of experience: April 10, 2024

Thumbnail of user marlenem445
Maryland
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Every detail was perfection! I love them. Thank you so much! Extremely fast shipping.

Date of experience: April 10, 2024

Thumbnail of user nicolea1507
New York
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Experience was great!
Previous customer in the past

Reason I chose this business:

Previous customer

Date of experience: April 10, 2024

Thumbnail of user christyo77
Texas
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Website easily navigated - very good product as described - fast shipping

Reason I chose this business:

Previous customer

Date of experience: April 11, 2024

Thumbnail of user nailerl
Michigan
2 reviews
0 helpful votes
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April 20th, 2024
Verified purchase

I have been ordering from Zazzle, for about two years, and they are the best!

Reason I chose this business:

Because of the pricing, the site is very user-friendly.

Date of experience: April 10, 2024

Thumbnail of user mattw990
Oklahoma
2 reviews
0 helpful votes
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April 20th, 2024
Verified purchase

Invites look great and shipped faster then originally stated

Date of experience: April 10, 2024

Thumbnail of user kathleens2665
California
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Cont make me take the time for reviews that are this long I am happy your service fast and easy

Reason I chose this business:

Used before

Date of experience: April 10, 2024

Thumbnail of user tjc78
Virginia
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Really like my cards and good experience can't wait to order more

Reason I chose this business:

I plan on getting more

Date of experience: April 10, 2024

Thumbnail of user alexanderc682
Arizona
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Once again good looking cards, not my first order nor my last

Date of experience: April 5, 2024

Thumbnail of user vanessac827
California
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

Love the design, will continue to order my invitations from here

Reason I chose this business:

Better options

Date of experience: April 9, 2024

Thumbnail of user mileidyc3
Tennessee
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

My experience was very positive. Once i ordered the badge, it came very fast.

Reason I chose this business:

Your page was recommended from someone that has used your company.

Date of experience: March 26, 2024

Thumbnail of user donnab157
Canada
1 review
1 helpful vote
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December 20th, 2016

I ordered a t-shirt of a gift it was shipped Nov 30/16 and I got it today when I opened it I noticed that the tshirt transfer was not even it was leaning to the right clearly crooked, my daughter in-law didn't think it was all that bad I wasn't happy but I decided to keep it since it was going to be a gift just hope the person I got it for doesn't notice.

I'm just not sure that I would purchase from this company again if this is the type of product you receive if it wasn't a gift I wouldn't care about how long it took but I do care about the quality of the product.

Date of experience: December 20, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Donna,

I am so sorry to hear about the issue with your t-shirt order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We will be reaching out to you directly via e-mail.

We look forward to assisting you further!

Thank you,
Christine

Thumbnail of user cathiei2
Florida
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

I ordered our save the dates from Zazzle. There was a huge selection to choose from. Once I did order they came in quickly so I could get them out.

Reason I chose this business:

They had a huge selection to choose from.

Date of experience: August 6, 2022

Thumbnail of user maryannd406
Washington
2 reviews
0 helpful votes
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May 5th, 2022
Verified purchase

I loved my Mother's day cards! They arrived on time & the quality is excellent. I like being able to customize a card if I want to make it special.

Date of experience: May 5, 2022

Thumbnail of user michellec2598
Texas
1 review
0 helpful votes
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April 11th, 2022
Verified purchase

Our cards turned out so good! They're so pretty and the card stock is thicker than I thought it would be (which is a great thing). Thank you so much!

Date of experience: April 11, 2022

Thumbnail of user michellew2215
Florida
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

My invitations were easy to create and edit. The price was wonderful. The shipping SUPER FAST! They arrived over a whole week sooner than I thought.

Reason I chose this business:

Referred by a friend.

Date of experience: August 12, 2022

Thumbnail of user deidres70
Florida
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

Design is very user friendly with same finished product.

Reason I chose this business:

Happy with previous usage

Date of experience: April 9, 2024

Thumbnail of user rmec
California
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Beautiful design, clean and legible, fast service.

Date of experience: April 8, 2024

Thumbnail of user lisaw471
Utah
1 review
1 helpful vote
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July 13th, 2018

When I purchased the ENGAGEMENT PARTY INVITATIONS online, with the additional rush shipping charge of $30+, I was given a delivery date of July 11th or July 12th. When I did not receive the invites by those dates, I sent an electronic inquiry regarding the missing invitations. I was sent an email stating that I would receive the invites on July 13th. I did not receive the invites on that date. Now, after a representative (who was very apologetic and seemed to have accurate knowledge) I was told that I would not receive the invites until Monday July 16th as the invites had not even been picked up yet from the printing center! So disappointing as these were for my daughter's engagement party. I can't even express how disappointed I am. I cannot fathom why a printing company would promise delivery dates (TWICE) that it cannot meet. I am sure ZAZZLE is well aware that invitations are TIME SENSITIVE. So disappointed! I will now have to send out electronic invites of my own making!

Date of experience: July 13, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Lisa,

I am so sorry to hear about the issues that you had with your order of invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Kevin

Thumbnail of user ericj1492
West Virginia
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Great t shirt for my event. Graphic submitted matched short print.

Date of experience: April 8, 2024

Thumbnail of user danac764
California
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Very user friendly and easy to manipulate, will use again

Reason I chose this business:

Past purchases

Date of experience: April 7, 2024

Thumbnail of user melissan164
New Mexico
2 reviews
0 helpful votes
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April 17th, 2024
Verified purchase

It was quick and easy. The only problem is picking one. There are so many great options

Reason I chose this business:

Google search

Date of experience: April 7, 2024

Thumbnail of user shelbys303
Texas
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

They arrived timely and as expected. Good quality and reliable shipping

Reason I chose this business:

Better pricing and options

Date of experience: April 5, 2024

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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