• Bookmark

    Zazzle

2024 SITEJABBER AWARD

Zazzle

Write a Review

Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
59
View ratings trends
338
See all photos
How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user joycek728
Montana
1 review
0 helpful votes
  • Send Message
January 23rd, 2024
Verified purchase

I love it, and I'm sure the guests at our family reunion will enjoy it too!

Service

Date of experience: January 23, 2024

Thumbnail of user daneh12
Mississippi
1 review
1 helpful vote
  • Send Message
November 30th, 2017

Avoid this company at all cost and go to their competitors you will thank us later we have been lied to repeatedly through emails and on the phone told a supervisor would call us and after days of not getting a call back we finally got one in Ireland who was about as rude and quick on the phone as can be he even hung up on us! We asked them to send us a refund over a mistake on their end and they are holding it for 10 days in an escrow account plus after all the hostility we've been through having to cancelled orders my father who's a professional Santa has not gotten his business cards nor will he get them in time we felt like it was not a lot to ask to get our order sent to us for free with expedient shipping but he couldn't do that so he hung up on us after we have dealt with rude personnel and spent hours on the phone and computer trying to get this rectified to no avail Plus we have recordings of for our own safety and the fact that they did not fix the solution they just got us off the phone as quick as possible we are very well connected to the professional Santa world and entertainment world and photography companies some of which are the biggest in the world and we will be discourage all of our business acquaintances and companies that we work with from ever buying from this terrible company again! All this was due to an error and negligence of a late-night employee alex through email that gave me the wrong discount code when I reordered my cards after being told by him to cancel the original order because of a typo on the back of the card they charged me for double what they normally would have cost and did absolutely nothing to rectify it and have tied up a lot of my business finances that are set aside for business cards it may not seem like a lot but it's principal also take note below is the second cancellation number in closing buyer beware!

Date of experience: November 30, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Dane,

I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.

Although you have been in contact with our Customer Support team, I will be reaching out to you via email to further assist you.

Thank you for your continued patience,
Tram

Thumbnail of user ericac575
Texas
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

My experience was great. I received my order in a timely manner.

Reason I chose this business:

My sister liked the invitation selection

Date of experience: March 26, 2024

Thumbnail of user daray9
Tennessee
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

It was a great experience and the sight was easy to use!

Reason I chose this business:

It was easy to use and more cost efficient than many other sights I tried.

Date of experience: March 26, 2024

Thumbnail of user lizb132
Minnesota
1 review
1 helpful vote
  • Send Message
August 25th, 2017

I love their products and am very happy with my first order. They seem to contract our to artists or other professionals, so please people, place your order with ENOUGH TIME to process.

Date of experience: August 25, 2017

Thumbnail of user berta53
Missouri
1 review
0 helpful votes
  • Send Message
August 15th, 2023
Verified purchase

I don't give written reviews. Answer questions only. Way too many companies want written reviews and IT NEEDS TO STOP!

Date of experience: August 15, 2023

Thumbnail of user michaels12836
California
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

I love my badge! It's definitely what I ordered. :)

Reason I chose this business:

Price, availability, design

Date of experience: March 29, 2024

Thumbnail of user stephanien952
Massachusetts
1 review
0 helpful votes
  • Send Message
June 18th, 2022
Verified purchase

Uploaded my own design and they came out great! Loved the options for personalizing some details on the back!

Reason I chose this business:

Good prices

Date of experience: June 18, 2022

Thumbnail of user marka949
New Jersey
1 review
1 helpful vote
  • Send Message
January 24th, 2020

$9.13 for birthday card that was never received. Talk about a ripoff and waste of my time and money...

Date of experience: January 24, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Mark,

I'm sorry to hear that you never received your order.

I have located your account with the details provided and I will be reaching out to you via email very soon.

Thank you,
Elena

Thumbnail of user debrap611
Colorado
5 reviews
0 helpful votes
  • Send Message
May 9th, 2022
Verified purchase

I was very pleased with the card itself and especially the timing of its arrival. Thank you sooo much!

Date of experience: May 9, 2022

Thumbnail of user denniceg1
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 20th, 2022
Verified purchase

Amazing the Blanket beautiful thank you. All my family and friends love it and I told everyone about yall

Reason I chose this business:

My last blanket was beautiful

Date of experience: August 20, 2022

Thumbnail of user devons172
Texas
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

Cards came out just as pictured online. Great work!

Date of experience: March 31, 2024

Thumbnail of user aideem5
Georgia
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

I ordered labels for my lash shampoos & I love them.

Date of experience: March 26, 2024

Thumbnail of user jerryg1054
Arizona
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

Excellent service and great art work and lettering for the cards

Reason I chose this business:

Had better designs

Date of experience: March 26, 2024

Thumbnail of user lynnetteb19
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

I got exactly what I ordered and I'm more than satisfied😊

Reason I chose this business:

I found them on a Google search for personalized poster boards

Date of experience: March 26, 2024

Thumbnail of user justeenh
Maryland
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

Beautiful card and just as described thank you very much

Reason I chose this business:

Found this website on the internet when searching for a special card

Date of experience: March 29, 2024

Thumbnail of user stephanieb3021
Missouri
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

They turned out great and were received promptly. Thank you!

Date of experience: March 29, 2024

Thumbnail of user janh10
Nevada
1 review
2 helpful votes
  • Send Message
February 25th, 2012

I was looking for a particular poster and found so much more than I ever imagined! Great site to work with, for sure!

Date of experience: February 25, 2012

Thumbnail of user debbiec952
Pennsylvania
1 review
0 helpful votes
  • Send Message
May 21st, 2022
Verified purchase

Exactly the card I was looking for! We all ride H. D. Motorcycles so I know our friend will love his birthday card!

Date of experience: May 21, 2022

Thumbnail of user nicoleh1387
Ohio
1 review
0 helpful votes
  • Send Message
May 21st, 2022
Verified purchase

The ordering was easy and loved how they showed you the final product as you typed in your information. Would use Zazzle again!

Date of experience: May 21, 2022

Thumbnail of user sheliac78
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 3rd, 2022
Verified purchase

Easy to order. Arrived quickly. My girls are in training to be ESA's. The ID card helps in identifying them at hotels, etc.

Reason I chose this business:

Found on line. Nicer and cheaper than others.

Date of experience: September 3, 2022

Thumbnail of user tamerag12
Georgia
1 review
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

The invitations were beautiful and the turn around time from ordering to delivery was so fast. Faster than expected. Great transaction all around.

Reason I chose this business:

Internet search.

Date of experience: September 2, 2022

Thumbnail of user heatherc77
New York
1 review
0 helpful votes
  • Send Message
July 14th, 2016

Found the best invitations ever! They had everything to create the cutest invites & theme for the entire wedding. Really love their stuff!

Date of experience: July 12, 2016

Thumbnail of user ronaldw732
Texas
1 review
0 helpful votes
  • Send Message
September 24th, 2021

Ordered a cup with pictures of Confederate generals and the order was rejected because of there standards. Just lost a customer for life.

Date of experience: September 24, 2021

Thumbnail of user helenb1221
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 18th, 2022
Verified purchase

I ordered two greeting cards and they turned out exactly how I designed them. Pleasant surprise when the cards delivered earlier than expected

Date of experience: July 18, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

How do I know I can trust these reviews about Zazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zazzle?