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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
59
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user drewg103
Pennsylvania
2 reviews
0 helpful votes
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November 29th, 2023
Verified purchase

I was very happy with the craftsmanship!

Glad to do business with them. Will come back.

Reason I chose this business:

Had the logo I wanted.

Date of experience: November 29, 2023

Thumbnail of user rhondad419
Texas
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

Arrived fast & exactly what I wanted
Love my shirt! I will use zazzle next time!

Reason I chose this business:

Had the logo I wanted for reasonable price

Date of experience: November 26, 2023

Thumbnail of user heidim734
Texas
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

I always order invitations from Zazzle. The quality is wonderful, and they always come right away.

Reason I chose this business:

I have for years.

Date of experience: November 17, 2023

Thumbnail of user lorih73
Florida
1 review
5 helpful votes
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July 13th, 2017

I ordered custom stamps weeks ago and paid for expedited shipping for an invitation. My stamps are STILL not here and I was told (only after I called Zazzle myself) that they "ran out of supplies" and are expecting them in within the next day or so! WTF?! It is so unprofessional for them to run out of supplies when they are the largest custom stamp company in America AND even worse so that nobody told me about my order delay. Now I have my invitations sealed and waiting for the stamps and they have no clue when I should receive them! My RSVP requests ask for a reply by August 9th and at this rate, I don't even know if my guests will receive the invitations before the RSVP is due to be in!

I am beyond upset and disappointed. This has been a horrible experience so far and has turned what should be a fun and exciting time into a worrisome nightmare and a complete mess. If I don't receive my order within the next 4 days so my invitations can be shipped, it will reflect poorly on me as the host to invite my guests without the appropriate amount of time to respond and make plans. If that is the situation I am placed in, I will be sure to let everyone know about these delays caused by Zazzle's inability to maintain and manage supply levels in order to complete orders on time. TOTALLY UNACCEPTABLE!

Date of experience: July 13, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Lori,

We are so sorry to hear about the delay in your Zazzle postage stamp order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.

I will be sending you a personal message here, asking for your Zazzle account information. Please reply at your earliest convenience so that we may further assist you.

Thank you,
Tram

Thumbnail of user orfam1
Washington
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Invitations came quickly, thank you! They are beautiful and an added bonus, they were on sale!

Reason I chose this business:

Recommended by friends.

Date of experience: September 19, 2023

Thumbnail of user debyt
Ohio
5 reviews
4 helpful votes
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November 24th, 2013

Great customer service.the products i received were perfect quality. I would definitely buy from zazzle again

Date of experience: November 24, 2013

Thumbnail of user pamelaj1367
Utah
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Very easy to navigate what I wanted

Very pleased with my card
Fast delivery!
Great quality

Reason I chose this business:

Very easy and non expensive

Date of experience: September 13, 2023

Thumbnail of user susanj1820
Tennessee
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Very pleased with the creating process for my invitations. Good selection. Good quality paper. Fast service.

Reason I chose this business:

I used Zazzle last year and was very pleased and decided to try them again this year!

Date of experience: July 3, 2022

Thumbnail of user carlap306
Indiana
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

Easy to place the order and payment thru PayPal! Invitations arrived perfect and earlier than expected!

Reason I chose this business:

Cost choices and easy to order

Date of experience: July 6, 2022

Thumbnail of user natyat
Oklahoma
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Product arrived quickly and was made beautifully. The bride was very pleased with her shower invites.

Reason I chose this business:

Product was affordable and loved the large variety of designs to chose from.

Date of experience: May 24, 2022

Thumbnail of user veronicam747
South Carolina
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

My cards were beautiful and I liked the quality of the finished product. Thank you. Vm

Reason I chose this business:

The site had an image and card layout that I liked.

Date of experience: January 16, 2023

Thumbnail of user laurar2117
Illinois
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Very positive experience. Ordering was simple and the delivery was 6 days earlier than first guaranteed

Date of experience: May 21, 2022

Thumbnail of user katherinel610
Kansas
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

The invitations are super cute and good quality. They arrived earlier than the estimated date too!

Reason I chose this business:

Cute designs

Date of experience: January 23, 2023

Thumbnail of user yariselc2
Virginia
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

I loved the material and how it look, they were perfect. And shipping was really fast.

Reason I chose this business:

Want to support smart business

Date of experience: March 16, 2023

Thumbnail of user evag249
Florida
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Love it was a little late and package damaged but cards were in tact and good

Reason I chose this business:

Been choosing for a while I love the designs

Date of experience: August 2, 2023

Thumbnail of user robinh963
Colorado
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

I am extremely pleased with my purchase. Excellent quality, and I received it faster than anticipated.

Date of experience: July 28, 2022

Thumbnail of user audreyp215
Texas
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

I would like to see more products from the designer, for other locations I have visited.

Reason I chose this business:

Looking for a t-shirt, for a recent trip, where I didn't get a souvenir.

Date of experience: August 2, 2023

Thumbnail of user elysew19
New York
1 review
0 helpful votes
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March 19th, 2023
Verified purchase

I received my son's communion invite and they are just as pictured and came very fast.

Date of experience: March 19, 2023

Thumbnail of user luzr141
California
1 review
0 helpful votes
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July 30th, 2022
Verified purchase

Good product and lots of selections in wedding invitation. I am satisfied. I definitely recommend. Thanks.

Date of experience: July 30, 2022

Thumbnail of user marysak1
California
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

10/10 recommend
I designed my wedding invitations and they came early and looked beautiful. Very satisfied

Date of experience: August 10, 2022

Thumbnail of user debbiek654
Ohio
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Ordering was easy given many design options! Came quickly and was exactly as I had ordered

Reason I chose this business:

Best price and best options for design personalization.

Date of experience: August 23, 2023

Thumbnail of user lilyh131
Pennsylvania
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

We absolutely love our monogram wedding invitations. They are simple, timeless, and elegant. Very, very pleased!

Reason I chose this business:

40% off coupon

Date of experience: June 11, 2022

Thumbnail of user darletten
Minnesota
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

Amazing, very satisfied and easy to order. Received order in the mail within days after ordering.

Reason I chose this business:

Zazzle's had a wide variety of selections.

Date of experience: May 8, 2023

Thumbnail of user amyr1683
California
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

I love the invitations and was thrilled how quickly I received such a professional, personalized product!

Reason I chose this business:

The product was perfect!

Date of experience: August 16, 2022

Thumbnail of user hollym687
North Carolina
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

So easy to make the invitations. They came out so beautifully and shipping was fast! 10/10

Date of experience: February 16, 2023

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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