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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
60
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

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Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user emilyh1349
Alabama
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Absolutely amazing and fast experience!
Can't wait to order more!

Date of experience: March 7, 2024

Thumbnail of user vivin3
Texas
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

The stamps work really well and even got the small details I needed

Date of experience: February 18, 2024

Thumbnail of user acee12
Texas
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Ordered a banner for my niece's graduation and it turned out beautiful! Colors are vibrant and the words are very clear!

Reason I chose this business:

Personalized items

Date of experience: May 28, 2022

Thumbnail of user josepht1200
North Carolina
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

Gift I had made for twins. Was hard to find. Having it made was quick & professional. Very happy with purchase!

Date of experience: May 15, 2022

Thumbnail of user marcinr16
New York
2 reviews
0 helpful votes
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September 17th, 2022
Verified purchase

Great quality in a handmade tie. This Peanuts character tie was exactly what I was looking for! Reasonable price and delivery.

Reason I chose this business:

The product caught my eye when I was searching for Peanuts character ties.

Date of experience: September 17, 2022

Thumbnail of user rbb16
Florida
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Outstanding quality. Very rich and arrives quickly if you pay the extra to get in the timeframe you are looking for.

Reason I chose this business:

Ordered things before. Very happy with the company.

Date of experience: September 2, 2022

Thumbnail of user robinb17
North Carolina
1 review
1 helpful vote
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July 4th, 2012

Ordered the hat first, and he just had to have the shirt. The yellow was great. It really makes a statement.

Date of experience: July 4, 2012

Thumbnail of user janetm1804
Tennessee
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

We got these so fast and I'm so happy with them! They're beautiful and the quality is better than I imagined.

Reason I chose this business:

I just picked an invitation I liked on Goggle images, it took me to Zazzle, I browsed and loved that I could customize it so much.

Date of experience: June 24, 2022

Thumbnail of user ashlyns28
Virginia
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

My experience was amazing designing my invitations was smooth. I'm very happy to say that they turned out perfect. Highly recommend.

Reason I chose this business:

They have a Greek License

Date of experience: June 25, 2022

Thumbnail of user raej33
Florida
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

The product was very well made. I should have made some adjustments on my end but what they did was awesome!

Date of experience: May 3, 2022

Thumbnail of user amandab1319
Georgia
4 reviews
0 helpful votes
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May 14th, 2022
Verified purchase

The invitations are beautiful and arrived quickly, I will be ordering more invitations from you for another party for July milestone.

Date of experience: May 14, 2022

Thumbnail of user fredam38
New Mexico
2 reviews
0 helpful votes
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July 4th, 2022
Verified purchase

I had no problem using the website. The quality of our invitations were amazing thank you so much for the beautiful

Date of experience: July 4, 2022

Thumbnail of user margareth160
Pennsylvania
1 review
0 helpful votes
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December 27th, 2017

Quick and generous response to my problem! The shirt was not what I expected but they fixed it to my satisfaction.

Date of experience: December 27, 2017

Thumbnail of user brianm2593
Ohio
1 review
1 helpful vote
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December 7th, 2021

No freedom of expression when trying to make personal items. You must adhere to zazzles hivemind about politics and public health.

Service
Value
Shipping
Returns
Quality

Date of experience: December 7, 2021

Thumbnail of user daniellem849
Connecticut
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

The website site is a bit hard to customize and pricier them the competitors but the invites i orders are beautiful

Date of experience: April 25, 2022

Thumbnail of user lydiah192
Pennsylvania
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

Would order again! My purchase arrived about a week earlier than expected and only two days after I placed my order.

Date of experience: December 20, 2022

Thumbnail of user jenniferp2110
Oregon
1 review
0 helpful votes
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April 8th, 2022
Verified purchase

Love the invites. They came exactly on the date promised and we're very high quality in thickness of paper and printing.

Date of experience: April 8, 2022

Thumbnail of user carolinab83
Illinois
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

Beautiful and elegant and perfect! My daughters quince is May 2023 and these Save the Dates will help with continued planning.

Reason I chose this business:

Always have great options and styles

Date of experience: September 28, 2022

Thumbnail of user samanthaw646
Tennessee
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Everything turned out good. Just a bit unhappy with how small the print turns out compared to how it looks online.

Date of experience: July 18, 2022

Thumbnail of user marjoriem270
Minnesota
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

I enjoyed making personal cards to match the special people in my life. I know it means something to them, too!

Reason I chose this business:

I had ordered from Zazzle before and was very pleased with my cards.

Date of experience: July 18, 2022

Thumbnail of user brittneyj73
Hawaii
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

Love my card! I make my own designs of gift card and then print it with this quality paper, it's perfect!

Date of experience: September 3, 2022

Thumbnail of user laural315
Canada
2 reviews
9 helpful votes
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May 31st, 2018

I paid a little extra for shipping so I could have tracking and ensure my order arrived by the 30th. Zazzles infor started my order would arrive between May 24th and May 30th. I placed my order on May 19th, did not have tracking info that was viewable to me until May 30th. When I contacted Zazzle about this I was told it would take a few days. Eleven is more then a few. My order did not arrive by the 30th and when I contacted Zazzle they said it wasnt to arrive by that date. Even though I have only ordered so I could have it for the 31st. I was provided no help on either time I contacted them and Zazzle will not take responsibility for the fact that the currier they chose to use did not even attempt to make contact, they just left a notice of delivery, despite my being home waiting to receive the package. Zazzle promises 100% satisfaction guarantee but I am 0% satisfied and they wont help me all they do is say sorry and give lame excuses.
Now I dont have my business cards for the day I needed them. I will never use this company again.

Date of experience: May 31, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Laura,

I am so sorry to hear about that you have not received your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Kevin

Thumbnail of user aileena30
Maryland
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

Ordering was quick and easy, I just did not realize how small they would be and its to late to reorder

Reason I chose this business:

Quick and easy, friends have used in the past

Date of experience: July 21, 2022

Thumbnail of user lindac4525
Georgia
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

I was able to "design" my family Christmas card easily and they were made quickly and shipped quickly. Thanks so much!

Reason I chose this business:

I have free shipping and they had a great sale. Also there were a lot of options.

Date of experience: November 19, 2022

Thumbnail of user caitlint60
Texas
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

I had custom bridal proposal cards made and they were amazing! So cute and fun! Great quality and lots of options.

Reason I chose this business:

Recommended by many

Date of experience: April 7, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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