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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I paid $22.99 for express shipping so that I receive the product before the event but it came a week later!
Date of experience: July 9, 2018
The invitations I ordered were just what I wanted, and they actually got to me before the date that was estimated!
Date of experience: July 24, 2022
My daughter's communion cards came out perfect. The card stock was excellent quality.
I found it online.
Date of experience: March 7, 2024
Has a heft and a nice finish and folds without cracking. This is my third purchase in three years from Zazzle.
Google search
Date of experience: August 4, 2022
F
Fantastic! Very professional and pretty. And was processed in a timely manner I am very pleased twill use them again.
I was very impressed by a wide variety of designs for any occasion.
Date of experience: August 1, 2022
Wish the order would have come together and free shipping would have been great seeing as I spent a hundred dollars.
Cute invitations
Date of experience: August 8, 2022
Zazzle did a great job with the wedding invitations. Even let me type in the rsvp on the bottom of it.
Date of experience: May 8, 2022
The selection and design process were both amazing. I was able to design the perfect special birthday card for my mom.
Have shopped here before and had a great experience.
Date of experience: August 11, 2022
We found the theme that we wanted for invitations for our daughter's 1st birthday. Super cute, on sale, and came quickly!
Easy, right price, and fit our theme
Date of experience: August 10, 2022
I bought 75 save the dates and invitations and like 10 I can't use because they didn't arrive in good condition
Date of experience: May 8, 2022
It was easy to order and the finished product looks amazing. It is great quality material and all around good service.
Date of experience: June 14, 2022
I ordered two decks of cards for my bowling team and they loved them! So cute and they shipped really fast!
Product was perfect for my needs
Date of experience: August 17, 2022
The customization was quick and easy and a great amount of options. They turned out great! Very happy, will order again
A friend recommended and we are having our event in 30 days. We needed something great in a short amount of time. Was perfect!
Date of experience: September 17, 2022
It was wonderful! The invitations are adorable, exactly what I ordered. They shipped so quickly! The entire experience was very smooth!
I have used them, and always have a good experience.
Date of experience: August 20, 2022
A season ago - the end of August we ordered simple embroidered hats after Summer band camp. We wanted them to welcome new members and to have something for cohesive group. We waited and waited and called and called and emailed and got a lot of... oh they are almost ready and will be sent shortly, Finally on Oct. 6 we got a message that they had shipped. When we did not receive them on October 9 I placed another call and found out that the hats had not even been itemized, set, and embroidered. They never started the job! They actually switched the manufacturing site and had not plans on working on them, yet sent a shipment notice anyway. When I told them the season was half over and it was too late to search and find another compnay they insisted they could get the order out by the end of the week in time for homecoming. Homecoming came and went and we just received them today with FULL payment and a false order number and date. It does not have the original order date, or number? DON'T WASTE YOUR TIME, BECAUSE THEY DO NOT VALUE YOU NOR YOUR TIME. ZERO STARS- RUN!
Date of experience: October 18, 2017
Hello Lynn,
I am so sorry to hear about your overall experience. That is definitely not that kind of customer experience we strive for. I do see that a member from our customer support team reached out to you via e-mail with your shipping information. If you have any further questions or concerns, simply reply back to that e-mail.
We apologize again for the frustration and inconvenience.
Thank you,
Christine
I've ordered things from Zazzle on and off for many years, and something has definitely happened - maybe ownership has changed, or they decided to cut costs by lowering quality. If you are listening Zazzle, I do not mind paying much higher costs if you can just please ensure consistent quality, but charging any amount for low quality items is not a recipe for long term success. Again, quality was great a few years back, but recently it is very hit or miss.
Most recent order:
1) Ordered 3 different water bottles with company logo, to see how each would look to consider a later bulk order. Shockingly, on one bottle all they did was print the logo on a sticker and attached it to the bottle. I am not making this up. On another bottle, they just printed a large label with my logo and wrapped it around the outside of the bottle. Only on one bottle, was it somewhat reasonable, where it looked like the logo was properly printed onto the bottle. None of the bottles were very high quality, and they ranged from low $20 to mid $40 each. Advice to all, avoid ordering water bottles. You risk getting low quality, poor customization.
2) Ordered 5 USB flash drives with logo and 32gb, around $40 each. Not sure it's the right clip color I wanted. Functionally they work, and still look okay, so I'll keep them (but still).
3) Have ordered many logo shirts over the years. I noticed they stopped offering some of the better 3/4 raglans they used to have, so I have tried a few of the newer ones they offer. However, the most recent one has the logo visibly crooked on the shirt. This one, I will return since it just looks stupid. Let me point out as well, the sizes are very hit or miss. Sometimes a large is massive, while a medium will be too tight, and printing quality and shirt sizing can vary even between the same shirts when ordered.
A lot of the cheaper things I tend to receive through Zazzle are usually from China. Regardless of the origin, the quality was generally very impressive for years, but things have definitely changed for the worse with the last few orders.
Date of experience: June 6, 2018
Hello,
I am so sorry to hear about the quality issues with your most recent order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
My experience was good with no issues with the ordering process.
Chose it based on internet research.
Date of experience: February 28, 2024
Very good! I really liked my order. It was my first time.
Date of experience: February 20, 2024
I ordered a printed baby item for a birthday gift for my grandson. There was a "Retailmenot.com" coupon on their website for $5 off a purchase of $25 or more and it had not yet expired so the date was good. Zazzle did not accept the code for the discount and processed my order (which was over $25) at full price. I sent them an email asking why they would not honor the code from Retailmenot.com. Which I copied and included in the email. They did not give me an explanation, rather just said "it was not good" but I could have $5 off my NEXT order. I told them that was unsatisfactory, and there would not be a "next" order. They should apply it to my current order and if there was a problem with the coupon website, they should take it up with THEM, not the customer. I went back to the website to look at the coupon again, and it was no longer there. I don't make a habit of doing more business with a company on the "next" order, when they don't properly take care of me on the first one.
THEN... the item I ordered arrived in prompt fashion, and was cute, but was too small. I need to exchange it for a larger size. They require a return "RMA" number in order to process a return. They have several ph numbers to call in order to get this number from their customer service dept. I called all 3 numbers and was on hold a minimum of 10 minutes with each number. I emailed a request for the RMA number 2 days ago via their "Help Desk" on their website and have not yet received a response. So I am stuck, until I hear back from them. I'm not holding my breath. This has been a big pain in the neck. The merchandise was great; the service was terrible. I won't be ordering from them again.
Date of experience: April 6, 2015
Hi Terry. Unfortunately, this is not a valid order number. Also, unfortunately some people may put our promo codes on outside websites such as the one mentioned above, but we cannot validate any codes someone may put on another site. Our valid codes can always be found here: www.zazzle.com/coupons. Can you please send our CS Team a message here: http://zazl.it/d2E and they will be able to assist you. Thanks!
Very happy with the Quality Control department contacting me about a mistake I had made with my order.
Date of experience: February 2, 2019
I was able to find a cute card and edit it and add text to my pleasing. It made getting all the information I wanted on there very easy!
Only site that had styles I liked.
Date of experience: May 26, 2022
They came out perfectly. I'm so glad I was able to find your site. You were able to give him the perfect design to fit his theme.
Thank you!
Only one that had the type of design I was looking for.
Date of experience: July 25, 2022
EVERYONE please do NOT let this company get away with misrepresentations on trying to collect payment and earn interest while not shipping products.
There are TWO things everyone can do for recourse:
1) File a Credit card chargeback
2) File a complaint with the California Department of Consumer affairs
If enough consumers speak out, a pattern of shady business practices will be noted with their merchant account AND the state they operate in. In fact, this will get the attention of the CEO to make drastic improvements in how business is run.
DON'T LET THIS COMPANY GET AWAY WITH MIS-TREATING CUSTOMERS. SPEAK OUT AND MAKE YOUR VOICE HEARD.
PS: I am putting this review for both Zazzle and cafepress as both sites seem to share the same customer support and methods of operations. Both lie to the customer and tell them it will be shipped tomorrow. This tomorrow crap is amusing as it can go on for months on end. Please ACT on the above 2 things as businesses like these don't deserve anyones money.
Date of experience: December 20, 2013
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Melissa,
I am so sorry to hear about this. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine