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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user susans452
Kansas
1 review
0 helpful votes
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April 12th, 2018

Very nice but too large. Ivan was very helpful in the return and how to reorder.
Thank you Ivan
Susan

Date of experience: April 12, 2018

Thumbnail of user gloriam776
Washington
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Shopping for an invitation was so easy and so many options. Quality of invitations are amazing for a great deal!

Reason I chose this business:

Easy and fast delivery, great deals!

Date of experience: October 10, 2022

Thumbnail of user jessyt15
Tennessee
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

I was very pleased with the quality of the invitations I ordered and they were perfect! Quick turn around too.

Reason I chose this business:

I seen an advertisement for it

Date of experience: July 21, 2022

Thumbnail of user maddisona8
Illinois
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

My wedding invitations were absolutely perfect and they came to the house to fast! I'm so happy with my purchase.

Reason I chose this business:

I found out about this site through The Knot! Once I got on, my fiancé and I found the perfect design.

Date of experience: July 18, 2022

Thumbnail of user haleyq10
Pennsylvania
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Everything I wanted and more! I love the fall colors and they will go great for my wedding in October

Reason I chose this business:

Found online

Date of experience: June 14, 2022

Thumbnail of user janelg14
Pennsylvania
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

Three of them came with ink stains on them, otherwise, we were happy we choose these for our baby shower.

Date of experience: September 19, 2022

Thumbnail of user carolm97
Pennsylvania
1 review
0 helpful votes
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September 5th, 2015

These greeting cards are of a very nice quality and are reasonably priced when they have a percentage off sale.

Date of experience: September 2, 2015

Thumbnail of user katyo25
North Carolina
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

Great selection of invitations to choose from. Easy to customize for my specific needs. Shipping was fast! They look great!

Date of experience: October 3, 2022

Thumbnail of user joanneo35
California
1 review
1 helpful vote
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July 12th, 2018

Thanks for all the diligence of getting our order expedited - and getting it right the first time. Kudos to Terri!

Date of experience: July 12, 2018

Thumbnail of user bettieh15
Tennessee
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

They are beautiful small but beautiful, people just need a date and time and it's been supplied simple yet elegant

Date of experience: July 31, 2022

Thumbnail of user sunnyw31
Indiana
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

The design choices were absolutely great! We found one perfect for us and we were not disappointed when they arrived.

Reason I chose this business:

Great design choices and great prices.

Date of experience: July 31, 2022

Thumbnail of user gaylej83
Vermont
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

The cards I ordered were perfect and delivered before the expected date. I will definitely use Zazzle again. Great experience.

Date of experience: August 6, 2022

Thumbnail of user michaelb6466
California
2 reviews
0 helpful votes
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May 8th, 2022
Verified purchase

I order a card and a coffee mug for my wife for Mother's Day, she loved them both. They're fantastic.

Date of experience: May 8, 2022

Thumbnail of user leej429
Florida
5 reviews
6 helpful votes
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August 11th, 2022
Verified purchase

Arrived quickly and looks lovely!
Would have engraved on front and back of heart very small print. Still very pleased.

Reason I chose this business:

Found what I was looking for!

Date of experience: August 11, 2022

Thumbnail of user katiec602
Ohio
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

My items arrived quickly and the products turned out great! I can't wait to send these out for my wedding!

Reason I chose this business:

I saw it on Facebook

Date of experience: August 17, 2022

Thumbnail of user sydneyg116
Florida
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Wow great prices and products! I love how my cards to my bridesmaids could be customized. They turned out great!

Reason I chose this business:

Price and customization

Date of experience: August 17, 2022

Thumbnail of user joanneq29
Florida
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Great experience. Easy transaction
I was satisfied with my order. My guests loved the invitations and i did as well

Date of experience: August 26, 2022

Thumbnail of user lindae1785
Delaware
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

Very happy with my order came very soon as they said it would be

Reason I chose this business:

Price ease of use

Date of experience: November 17, 2023

Thumbnail of user meredithc154
Mississippi
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

Beautiful as always. I love the products from this company, I keep coming back!

Date of experience: November 17, 2023

Thumbnail of user robertat109
Michigan
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Ordered baby shower invites online, customizations were a breeze. Received in about a week. Love how they turned out. Already in the mail.

Reason I chose this business:

Referral from my adult daughter!

Date of experience: May 28, 2022

Thumbnail of user jm139
Oregon
1 review
1 helpful vote
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April 12th, 2015

Enjoyed shopping online, it was easy to view different cards/invites/rsvps for our wedding.

Thank you for making it a much less painful process!

Date of experience: April 9, 2015

Thumbnail of user heathb12
GB
1 review
3 helpful votes
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February 17th, 2017

Still hasn't arrived ordered on the 7th for val day.

I'm still in the dog house. Give me back my money you thieves!

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 17, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Heath,

I am so sorry you have not received your order yet. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We will be reaching out to you directly via e-mail.

We look forward to assisting you further!

Thank you,
Christine

Thumbnail of user timothyl32
California
2 reviews
0 helpful votes
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March 27th, 2017

I would referent all my friends buy from zazzle. Terri is very happy and helps costumer, i honestly give 5 stars.
Thank Zazzle.

Service
Value
Shipping
Returns
Quality

Date of experience: March 27, 2017

Thumbnail of user alisonb431
New Jersey
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Liked that the design allowed me to upload my own photos and that it could be postcard size. The order arrived quickly too!

Reason I chose this business:

I had a good experience with Zazzle in the past.

Date of experience: May 2, 2022

Thumbnail of user jessicah1983
South Carolina
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

N/A. I don't want to leave a review. I shouldn't be forced to type something. Let me just rate you and move on!

Date of experience: July 31, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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