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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
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Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user lachelleb5
Colorado
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Order came in a fast and professional matter. I and my daughter were very satisfied. Amazing quality and will continue to order.

Date of experience: May 2, 2022

Thumbnail of user josies9
Texas
1 review
0 helpful votes
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June 23rd, 2017

My product was nice, but it got short when I washed it. I have Scleroderma and wanted always to have a blouse/t-shirt.

Date of experience: June 23, 2017

Thumbnail of user roberth6869
Michigan
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

They're fast and thorough,my fiancee and I absolutely love them. We can't wait to mail them out

Reason I chose this business:

I chose Zazzle because they had what we were looking for. We didn't have to shop around anywhere else.

Date of experience: December 19, 2023

Thumbnail of user tinag841
New York
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

I didn't realize the address on file was my work address. But, it was delivered with no issues and it looks great!

Date of experience: August 6, 2022

Thumbnail of user debbieb1616
Maryland
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Very Happy with the Zazzle experience. It was easy to design our invitation. The quality was great. I would use Zazzle again.

Reason I chose this business:

Reference from a friend.

Date of experience: August 8, 2022

Thumbnail of user gabrielam174
Oklahoma
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Received my order and we are happy with results. It was the size I expected and really nice. I would order again.

Date of experience: June 12, 2022

Thumbnail of user jennifert1303
California
2 reviews
0 helpful votes
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August 14th, 2022
Verified purchase

We were really happy with our wedding invitations. They were very cute and got to us very quickly. I was very impressed!

Reason I chose this business:

I liked the invitations that we picked!

Date of experience: August 14, 2022

Thumbnail of user jasmines359
Delaware
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Zazzle gives you the option to make your invitations the way you want. Very good service. I love my invitations and rsvp.

Reason I chose this business:

I chose them cause I was able to word and design the writing

Date of experience: August 14, 2022

Thumbnail of user chandlerm43
Minnesota
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

I found Zazzle easy to use, and I loved the quick turnaround and fast shipping. I plan on using this service again!

Reason I chose this business:

There was a 50% discount and the design template was easy to edit.

Date of experience: August 11, 2022

Thumbnail of user frans291
California
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

Good and easy to create a card for loved ones and I will definitely will use the Zazzle site for future occasions.

Date of experience: May 12, 2022

Thumbnail of user gabriellec133
Indiana
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Loved the price, the custom design tool. I created and order all on my phone and got the invitations a day early!

Reason I chose this business:

Just Google mostly

Date of experience: August 26, 2022

Thumbnail of user jimmyi37
California
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

Everything came as expected and sooner than expected!

Date of experience: January 23, 2024

Thumbnail of user carlak2
Ohio
2 reviews
1 helpful vote
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May 17th, 2012

This is great for customizing gifts. Makes it known you took more than just a quick glance at an item, and chose it just for the recipient.

Date of experience: May 17, 2012

Thumbnail of user paulr2335
Texas
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

These are perfect! Needed them sooner but it's ok will use them another time! Not sellers fault just didn't have enough time but perfect work

Date of experience: September 26, 2022

Thumbnail of user candis37
Pennsylvania
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

Was able to find what I needed at a price that was wonderful. Ordering and shipping was nice and easy and came on time. Will be ordering again.

Date of experience: June 18, 2022

Thumbnail of user lindah53
Florida
1 review
1 helpful vote
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May 29th, 2014

This company sent precisely what I ordered and did so in a timely manner and at a great price. What more could I ask for?

Date of experience: May 29, 2014

Thumbnail of user gennyb
Oregon
1 review
1 helpful vote
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May 11th, 2012

It was nice to be able to place my design, which is created on their site, and place it on the item that I wanted.

Date of experience: May 11, 2012

Thumbnail of user vidarb
Japan
1 review
1 helpful vote
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March 19th, 2012

My experience with Zazzle is very good. I have always got what I have ordered and very quickly, even if I live in Norway, Europe. Thank you Zazzle.

Date of experience: March 19, 2012

Thumbnail of user patriciab551
New York
1 review
0 helpful votes
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December 29th, 2018

Very nice nameplate. Sleek and has enough weight to it. It was custom and had my husbands military rank on it. He's very particular but he loved it.

Date of experience: December 29, 2018

Thumbnail of user suer583
Ohio
2 reviews
0 helpful votes
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April 8th, 2022
Verified purchase

Easy to navigate and design your product on website. Lots of options and delivery of product was fast and accurate! Definitely will use Zazzle again.

Excellent customer service. Extremely helpful when I called with my questions!

Reason I chose this business:

Great selection

Service

Date of experience: April 8, 2022

Thumbnail of user johnn406
Kentucky
1 review
0 helpful votes
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June 19th, 2018

Would like more info on what you have to offer. Catalog, etc?. You may have other items that would be of interest to me. Please advise. Thank you.

Date of experience: June 19, 2018

Thumbnail of user yanam23
Arizona
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

I bought this for a friend that just adopted a dog. I took a picture off of FB and put it in a coffee mug. She loved it!

Reason I chose this business:

Your quality is fantastic

Date of experience: October 4, 2022

Thumbnail of user charlottef258
Illinois
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

When I typed the request. It showed the https on 1 line. When printed, the https is divided into 2 lines. Which will make it difficult for users

Reason I chose this business:

I have used zazzle in the past.

Date of experience: June 14, 2022

Thumbnail of user elisef51
Pennsylvania
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

The picture cards I received will be useful. I spent mow money on shipping, then the cards, but the order did come Quickly as promised

Date of experience: May 10, 2022

Thumbnail of user carolinac144
Georgia
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

I'm disappointed with the quality of the card stock and the picture on the back isn't even center. This was a giant waste of money

Reason I chose this business:

Say ad online

Date of experience: August 21, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Carolina! I am so sorry to hear about your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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