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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
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Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,623)

Rating

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Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user tammyb1309
Pennsylvania
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

Ordering went well but not all of the product looked the same

Reason I chose this business:

Particular item not found anywhere else

Date of experience: February 20, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Tammy,
We are very sorry to hear of the issues encountered, this definitely isn't what we like to hear! I am glad to see that you have been assisted with a full refund! Should you need anything else, please reach out to us at social@zazzle.com!

Thank you,
Ryan

Thumbnail of user jilld507
New York
2 reviews
0 helpful votes
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April 16th, 2023
Verified purchase

The invites were perfect the artist did a fantastic job! Very talented!

Date of experience: April 16, 2023

Thumbnail of user olivial470
New York
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

I loved my order for my bridesmaid proposals! They were perfect :)

Date of experience: August 29, 2023

Thumbnail of user tjt35
Washington
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

The order came very quickly and I was impressed by the high quality of the paper. Will definitely order from Zazzle in the future.

Date of experience: May 10, 2022

Thumbnail of user hipolitov5
Illinois
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

Very satisfied with my order, getting very positive feed back from the design I chose 100% satisfied

Reason I chose this business:

I hadn’t seen any other design like my purchase

Date of experience: August 19, 2022

Thumbnail of user brittanyg428
Maryland
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

All of my save the dates/invitations were so beautiful and perfect! Everything I dreamed of and more!

Reason I chose this business:

Beautiful designs that are reasonably priced

Date of experience: August 17, 2022

Thumbnail of user angelac2025
New York
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Very simple to customize, order shipped promptly and the invites are quality very beautiful printing and color

Date of experience: August 26, 2022

Thumbnail of user veronicas8
Michigan
1 review
1 helpful vote
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September 14th, 2012

Before i found ZAZZLE,, I only could order,(, just okay) business cards. Since ZAZZLE, I have ordered the most gorgeous, quality, professional products.
I will order again,, thanks ZAZZLE..

Date of experience: September 14, 2012

Thumbnail of user chavezp2
Maryland
1 review
0 helpful votes
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July 9th, 2022
Verified purchase

Quick and easy!. Site was easy to navigate, easy to edit formats, text, font, etc. Done with final design in 30 minutes and arrived the next week!

Reason I chose this business:

Recommendation

Date of experience: July 9, 2022

Thumbnail of user kimp1190
Ohio
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

Quality was great and sizing was accurate. Very happy with purchase

Date of experience: December 7, 2023

Thumbnail of user rosannew23
Texas
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Site was very easy to use- placed my order on October 2, and they were ready to ship on the 4Th! I got my order on the 6th and they came out great!

Reason I chose this business:

Had the print we wanted and was a good price

Date of experience: October 10, 2022

Thumbnail of user jeffm161
Texas
1 review
2 helpful votes
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December 22nd, 2016

I ordered several products from one artist. I have received some of the order in separate shipments; however I am still missing pieces of the order.

Date of experience: December 22, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Jeff,

I am so sorry to hear about your missing items. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Can you please private message us your order # or e-mail and we'd be happy to look into the matter.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user cathyg40
Georgia
1 review
0 helpful votes
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October 30th, 2017

This is the second year that I have used Zazzle and I am very satisfied with all of the invitations I have created. Love this company!

Date of experience: October 30, 2017

Thumbnail of user erikp218
New Jersey
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

It was very easy to use the site and place my order. I would definitely order from the site again!

Date of experience: September 13, 2023

Thumbnail of user kimd61
Louisiana
1 review
0 helpful votes
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February 22nd, 2016

You will not be disappointed with the Business Cards that Zazzle offers. I just love the quality of the cards.

Date of experience: February 18, 2016

Thumbnail of user jordans585
Minnesota
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

The wedding invitations I ordered were amazing! The quality was better than I expected, and they were packaged so nicely!

Reason I chose this business:

I have always ordered personalized items from zazzle because they are so easy to personalize on the website, and shipment time is so quick!

Date of experience: July 21, 2022

Thumbnail of user nenej6
Georgia
1 review
0 helpful votes
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September 21st, 2022
Verified purchase

I ordered my business cards from Zazzle. The quality was very good and the quantity was excellent for the price.

Reason I chose this business:

Different selections and tge quantity for a reasonable price.

Date of experience: September 21, 2022

Thumbnail of user gracev197
Texas
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

I ordered invitations for my daughters quince and the quality as well as the colors of the invitation were great!

Reason I chose this business:

Best prize, great quality.

Date of experience: August 6, 2022

Thumbnail of user karenh3622
California
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

Quality was great and exactly how I wanted them to come out. The site and customization was easy to use. I would definitely use Zazzle again!

Date of experience: August 2, 2022

Thumbnail of user shawnl374
Florida
2 reviews
0 helpful votes
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August 6th, 2022
Verified purchase

This is the second time I have ordered from Zazzle and the service was fast, reliable and exactly as ordered.

Date of experience: August 6, 2022

Thumbnail of user eliseo20
California
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Ordered invitations for my daughters birthday. They were Halloween costumes party invitations. My daughter loved them! They are so cute

Date of experience: October 10, 2022

Thumbnail of user sabrinas378
California
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Great fast service with many delivery options! Thank you for you help and service. Got exactly what I asked for.

Date of experience: June 12, 2022

Thumbnail of user candicet77
Wisconsin
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

It was everything I wanted! It came so fast too! I received the item in my mailbox before I even got notification that it was shipped.

Date of experience: August 14, 2022

Thumbnail of user karenw2817
Florida
2 reviews
0 helpful votes
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September 8th, 2022
Verified purchase

Received my order as I designed it and I love it. The process was user friendly and easy, would recommend

Date of experience: September 8, 2022

Thumbnail of user margareth1469
Ohio
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

My great-grandson's 1st birthday card was great! The online help was just what I needed to create the perfect card.

Reason I chose this business:

I was looking for a specific themed birthday card.

Date of experience: August 24, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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