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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user marys6165
California
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

Easy to set up with the format provided. Happy with the finished product.

Reason I chose this business:

I liked what was offered overall.

Date of experience: July 18, 2023

Thumbnail of user frankoc1
New York
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

We love thanks for is easy to see how is going to be

Reason I chose this business:

Because my wife love this

Date of experience: March 16, 2023

Thumbnail of user berandt
Florida
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

Excellent Experience will use them again and recommend them.

Reason I chose this business:

Cost and Efficiency

Date of experience: May 30, 2023

Thumbnail of user markf1072
Illinois
2 reviews
0 helpful votes
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September 26th, 2023
Verified purchase

Always great items and always excellent work. Shipping too.

Reason I chose this business:

Have done business with them for years now.

Date of experience: September 26, 2023

Thumbnail of user briannaw150
Pennsylvania
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Everything went smooth and our invitations came our beautiful

Reason I chose this business:

Good prices and lots of options

Date of experience: January 23, 2023

Thumbnail of user sondrac43
Minnesota
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

The templates were very nice and the personalization was very easy to use. Plus the prices were great!

Date of experience: April 7, 2022

Thumbnail of user joycer491
Ohio
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

New to Zazzle and was very easy to order the invites and then the wait time to receive them was very quick.

Reason I chose this business:

Found on internet

Date of experience: June 11, 2022

Thumbnail of user laurenl464
Florida
2 reviews
0 helpful votes
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February 20th, 2023
Verified purchase

Very easy to order and design. Had a very easy time with choices

Reason I chose this business:

Previous order

Date of experience: February 20, 2023

Thumbnail of user kellyb1582
Virginia
3 reviews
0 helpful votes
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June 15th, 2022
Verified purchase

My overall experience was good. I thought the the invitations came with matching envelopes but they didn't. They came with plain white envelopes.

Reason I chose this business:

I liked the wedding invitations you have.

Date of experience: June 15, 2022

Thumbnail of user lenymarg
South Carolina
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

The order exceeded my expectations, the invitations were beautiful

Reason I chose this business:

For the template

Date of experience: February 27, 2023

Thumbnail of user debrab1761
GB
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

On the whole the invitations were beautiful. However, sixteen of the invitations had ink marks on the front of the invitation.

I sent an email, but the response did not have anything to do with the problem.

Reason I chose this business:

I liked the invitation online.

Service

Date of experience: October 12, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Debra,
I sincerely apologize that some of your invitations arrived with ink marks on them. That is certainly not the customer experience we strive for.
I will be reaching out to you shortly via email to help get this issue resolved as soon as possible.
I look forward to assisting you.
Kind regards,
Craig

Thumbnail of user militiae
West Virginia
4 reviews
11 helpful votes
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April 7th, 2012

The prices are great and the quality is unbeatable. The selection is huge and the shipping is wicked fast!

Date of experience: April 7, 2012

Thumbnail of user kristinar217
Oklahoma
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

Satisfied with everything!shipping was good didn't take long at all

Reason I chose this business:

I heard about it

Date of experience: November 23, 2023

Thumbnail of user jhadd
California
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

Fast Delivery of quality business cards. Would recommend in the future.

Date of experience: November 26, 2023

Thumbnail of user cambris
Oregon
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Quick delivery and great card and printing quality!

Date of experience: September 26, 2023

Thumbnail of user kalas22
Maryland
2 reviews
0 helpful votes
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October 31st, 2023
Verified purchase

Ordering was easy. Shipping was fast. Product was great. Price was right

Reason I chose this business:

Previous customers

Date of experience: October 31, 2023

Thumbnail of user angelav1109
Washington
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

Very satisfying. Everything was done according to my details.

Reason I chose this business:

Had previously made invitations for another event.

Date of experience: November 28, 2023

Thumbnail of user colina132
California
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

On the website the pink I selected was bright and vibrant. The pink on the cards was drab and dull.

Reason I chose this business:

Can't recall.

Date of experience: September 19, 2023

Thumbnail of user heathery298
Virginia
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

The design is cute, but the print is much smaller than expected.

Reason I chose this business:

Have had a good experience with Zazzle products prior to this, so this is why I chose to order this product from their site.

Date of experience: July 18, 2023

Thumbnail of user thanksd
Ireland
1 review
2 helpful votes
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March 26th, 2018

Thanks Dave! Dave was very helpful with my issue and he resolved my problem. I would recommend Zazzle to everyone thanks to Dave. Thanks Dave.

Date of experience: March 26, 2018

Thumbnail of user miguea2
Massachusetts
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

Nice company to work with they service is legit love they service

Reason I chose this business:

Because they service it’s great

Date of experience: May 31, 2023

Thumbnail of user karenw2752
Connecticut
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

Excellent delivery & loved the cards & the price.
Will recommend & will most certainly use zazzle often.

Reason I chose this business:

Variety & price & delivery

Date of experience: July 27, 2022

Thumbnail of user gopalm10
New York
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Thanks it's was awesome!
I like it, it was exactly as it's supposed to be.

Date of experience: June 5, 2023

Thumbnail of user donalds245
Hawaii
1 review
0 helpful votes
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August 22nd, 2018

Rec'd notice order had shipped with tracking #. Surprise, order never shipped. Never again with this outfit.

Date of experience: August 22, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Donald,

I am so sorry to hear that you have not yet received this order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right.

I will be sending you a private message here requesting for your order details so that we can help look into this.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user susanh4376
Alabama
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

The invitations were more beautiful than expected. Shipped faster than expected.

Reason I chose this business:

Had product I wanted to purchase.

Date of experience: October 24, 2023

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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