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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user peters2905
Washington
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

Fast shipping. Cards made exactly as i wanted them. Good work.

Date of experience: May 17, 2023

Thumbnail of user kimberlyt2
North Carolina
1 review
1 helpful vote
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December 9th, 2011

Save the date magnets were high quality, better than expected. Shipping was prompt. I will definitely order my invitations from Zazzle.

Date of experience: December 9, 2011

Thumbnail of user marthac1209
New York
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

Our invitations arrive ahead of schedule. They look great!

Reason I chose this business:

I found Zazzle through a Google search.

Date of experience: April 19, 2023

Thumbnail of user kyleel17
Colorado
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

It was great they look awesome! No problems so cute!

Reason I chose this business:

Have always used this

Date of experience: April 2, 2023

Thumbnail of user angelaw1776
Virginia
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Great experience from start to finish! On time delivery as promised and quality of invitations were beyond expected!
Thank you!

Reason I chose this business:

Quality, pricing and variety.

Date of experience: September 17, 2022

Thumbnail of user lindam37
California
1 review
1 helpful vote
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December 19th, 2011

My Zazzle orders are well-packed, and always come in excellent condition within a very reasonable time frame.

Date of experience: December 19, 2011

Thumbnail of user cyndyo2
California
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Easy template. Quick turnaround and came looking exactly like I'd hoped they would. Thank you!

Date of experience: September 26, 2023

Thumbnail of user johnd8480
Michigan
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Great quality and they arrived fast! Would definitely buy again.

Reason I chose this business:

Best selection

Date of experience: September 26, 2023

Thumbnail of user mollyd199
New York
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Very cute design and the invites arrived perfectly on time

Date of experience: September 13, 2023

Thumbnail of user carlar385
VI
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

The service was fast! I received my item in a weeks time. AND they were perfect!

Reason I chose this business:

I used them before for my mom's Thank You card.

Date of experience: March 7, 2023

Thumbnail of user jonathanm43
Tennessee
1 review
0 helpful votes
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March 19th, 2013

Excellent site. Very well laid out. They really make you feel comfortable and confident. Great experience.im a regular now

Date of experience: March 19, 2013

Thumbnail of user allekah
New Jersey
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Ordered saved the date cards for my daughters sweet 16. They came just as pictured and expected. Good quality. Will def order again.

Date of experience: December 27, 2022

Thumbnail of user debraf755
Texas
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Everything worked out great and my items were thoroughly enjoyed by the recipient

Date of experience: December 30, 2022

Thumbnail of user caitlinz14
New York
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

All went smoothly with order and delivery. Nothing further is needed.

Date of experience: April 25, 2023

Thumbnail of user sheenam130
New Jersey
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

The communion invitations that I ordered were beautiful! Thanks Zazzle!

Date of experience: April 19, 2023

Thumbnail of user courtneyc267
North Carolina
2 reviews
0 helpful votes
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March 25th, 2023
Verified purchase

They came out amazing. I was really happy with them.

Date of experience: March 25, 2023

Thumbnail of user jacklyns33
Ohio
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

The picture doesn't look good not sure I will order again

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 19, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Jacklyn,

I'm really sorry to hear about the quality issues with your recently placed t-shirt order, but we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user courtneyc612
Michigan
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Loved how the invites turned out! Great quality, fast shipping. Highly recommend.

Date of experience: September 19, 2023

Thumbnail of user samanthab1289
California
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Thank you, These are so fun and easy. The look great.

Date of experience: September 19, 2023

Thumbnail of user arleneh29
Ohio
1 review
0 helpful votes
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December 14th, 2018

My experience with Zazzle was easy from ordering through delivery. The product turned out exactly as I expected. Exceptional value.

Date of experience: December 14, 2018

Thumbnail of user terric600
Oklahoma
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Love it exactly as I ordered. Can't wait to us them

Reason I chose this business:

Price and options

Date of experience: September 13, 2023

Thumbnail of user adrianaf11
Florida
3 reviews
2 helpful votes
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November 13th, 2017

Customer service operated out of west coast and only on weekdays. So by the time they started servicing their business it was a 1.5 hour wait for me.

Date of experience: November 13, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Adriana,

I am so sorry if you were able to get a hold of our customer service team. I'll be sending you a direct message here to request more information so that I can better assist you.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user judyn492
Virginia
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

The pillow is beautiful. I would order from your company again.

Reason I chose this business:

Internet search.

Date of experience: September 13, 2023

Thumbnail of user rf516
New York
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Excellent attention to details--product and follow up.

Reason I chose this business:

Did a search.

Date of experience: December 30, 2022

Thumbnail of user annaf1192
Kansas
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

Perfect experience! Super easy to edit and make your own

Date of experience: July 10, 2023

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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