• Bookmark

    Zazzle

2024 SITEJABBER AWARD

Zazzle

Write a Review

Overview

Zazzle has a rating of 4.5 stars from 10,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
53
Negative
60
View ratings trends
338
See all photos
How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,622)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user alvinaandmannyl
Alabama
1 review
0 helpful votes
  • Send Message
January 11th, 2023
Verified purchase

Very personable customization and good sales made for a quite pleasant experience

Reason I chose this business:

Plenty of options and good prices!

Date of experience: January 11, 2023

Thumbnail of user db1105
Wisconsin
1 review
0 helpful votes
  • Send Message
April 26th, 2023
Verified purchase

Satisfied. Product as expected. Thanks.
Have ordered before.

Date of experience: April 26, 2023

Thumbnail of user aprilg440
Iowa
1 review
0 helpful votes
  • Send Message
April 26th, 2023
Verified purchase

These came so very fast after order placed. I like them. They are perfect.

Reason I chose this business:

Price and style

Date of experience: April 26, 2023

Thumbnail of user nicolettac
California
1 review
1 helpful vote
  • Send Message
February 28th, 2020

Company does not stand by their full refund policy when products fall short and quality. Customer service is extremely poor.

Date of experience: February 28, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Nicoletta,

I'm sorry to hear that you were not happy with the products you ordered. I can see that you are currently in contact with our customer service team, but I will reach out to you via email shortly.

Thank you,
Elena

Thumbnail of user daniellan14
New Jersey
1 review
0 helpful votes
  • Send Message
March 13th, 2023
Verified purchase

Came out great, everything looked the way it did online

Reason I chose this business:

Used before

Date of experience: March 13, 2023

Thumbnail of user carolr2121
Texas
1 review
0 helpful votes
  • Send Message
September 13th, 2023
Verified purchase

Great experience! Nice napkins and delivered quickly!

Reason I chose this business:

Nice options

Date of experience: September 13, 2023

Thumbnail of user angelaw1989
Missouri
1 review
0 helpful votes
  • Send Message
March 8th, 2023
Verified purchase

I received my item exactly as expected and much faster than anticipated! Thank you!

Date of experience: March 8, 2023

Thumbnail of user donnab3383
Florida
1 review
0 helpful votes
  • Send Message
July 21st, 2023
Verified purchase

Business cards are fun and easy to design. Fast delivery.

Reason I chose this business:

Ease of use

Date of experience: July 21, 2023

Thumbnail of user sallyi43
California
1 review
0 helpful votes
  • Send Message
October 10th, 2022
Verified purchase

Have ordered several times with Zazzle. Always a happy customer. Very easy to navigate/edit. Comes exactly as expected

Reason I chose this business:

Easy and simple

Date of experience: October 10, 2022

Thumbnail of user nicholasj340
Virginia
1 review
0 helpful votes
  • Send Message
January 11th, 2023
Verified purchase

Really loved these all in one's! Very simple yet elegant.

Reason I chose this business:

Product variety

Date of experience: January 11, 2023

Thumbnail of user taylorg288
Kansas
1 review
0 helpful votes
  • Send Message
January 11th, 2023
Verified purchase

LOVE! There were no problems and shipped way fast!

Date of experience: January 11, 2023

Thumbnail of user marianap77
Texas
1 review
0 helpful votes
  • Send Message
July 19th, 2023
Verified purchase

Thank you for making the invitations beautiful. Everyone loved them.

Reason I chose this business:

I needed some good looking invitations for my dad's 90th birthday celebration. I found zazzle online and thank them.

Date of experience: July 19, 2023

Thumbnail of user kathleena1222
Ohio
2 reviews
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

Very good and fast service. The invitation was simple but pretty

Reason I chose this business:

I’m had ordered before and was pleased

Date of experience: May 29, 2023

Thumbnail of user keelib4
Georgia
1 review
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

Easy experience and loved the finished product! Thank you!

Reason I chose this business:

Internet search

Date of experience: May 29, 2023

Thumbnail of user yvonneb488
New York
1 review
0 helpful votes
  • Send Message
January 16th, 2023
Verified purchase

Thank you for delivering on time. The ordered label worked great.

Date of experience: January 16, 2023

Thumbnail of user pamelas1674
California
1 review
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

This was the easiest way to create really cool gift. Great prices and quick shipping!

Date of experience: May 29, 2023

Thumbnail of user cynthiak1270
Virginia
1 review
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

My wedding invitation were beautifully done. Thank you so r.

Reason I chose this business:

Your site was very easy to use. Better then a lot of others.

Date of experience: May 29, 2023

Thumbnail of user tialandah
North Carolina
1 review
0 helpful votes
  • Send Message
January 16th, 2023
Verified purchase

Perfectly what I was looking for. Would totally recommend. The invitations were simple and elegant

Reason I chose this business:

Found on internet

Date of experience: January 16, 2023

Thumbnail of user lynettea81
Illinois
2 reviews
0 helpful votes
  • Send Message
January 12th, 2023
Verified purchase

Easy to use, draft and view samples before buying. Great product for your dollar.

Date of experience: January 12, 2023

Thumbnail of user mariahb71
New Jersey
1 review
0 helpful votes
  • Send Message
November 19th, 2022
Verified purchase

I ordered invitations for my daughter's first birthday and they came out perfect! Plus shopping was fast!

Reason I chose this business:

Google search and cost

Date of experience: November 19, 2022

Thumbnail of user stephenm84
Indiana
1 review
0 helpful votes
  • Send Message
June 29th, 2015

As always Zazzle has produced an exceptional product for me. Printing clear, received just what I had previewed at order time. Thank you

Date of experience: June 26, 2015

Thumbnail of user sherril37
Texas
1 review
0 helpful votes
  • Send Message
April 5th, 2018

Robert was great! A small but aggravating design problem has been solved. Thank you very much for your kind support.

Date of experience: April 5, 2018

Thumbnail of user sherris25
Texas
1 review
0 helpful votes
  • Send Message
April 25th, 2017

Kathy was patient, professional and warm ~ all at the same time. A Venn diagram of effective customer service.

Date of experience: April 25, 2017

Thumbnail of user monicam1161
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 8th, 2023
Verified purchase

Invitations came in before date given at purchase and they are beautifully designed!

Date of experience: March 8, 2023

Thumbnail of user mashav2
Florida
1 review
0 helpful votes
  • Send Message
October 13th, 2023
Verified purchase

Great quality! Pics from both sides of the pillow.

Service

Date of experience: September 13, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

How do I know I can trust these reviews about Zazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zazzle?