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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
53
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,622)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user brayand9
Rhode Island
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Great experience to design/customize. I enjoyed the process.

Reason I chose this business:

Zazzle has a better price than the competitor.

Date of experience: May 2, 2023

Thumbnail of user nicholasm820
Pennsylvania
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Zazzle order was totally fine, not sure why these site jabber people are making me write an essay about it.

Reason I chose this business:

My fiancé did.

Date of experience: July 23, 2022

Thumbnail of user kimp1087
Ohio
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Easy website, great designs, quick delivery. Very happy!

Reason I chose this business:

This is where I found the card design that I liked the most.

Date of experience: April 13, 2023

Thumbnail of user shaniar10
Colorado
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

I loved how my baby shower invitations came out. Will definitely order from here again.

Date of experience: March 27, 2023

Thumbnail of user tarac457
Texas
1 review
0 helpful votes
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April 26th, 2023
Verified purchase

Paid extra to have invitations earlier and still came standard shipping.

Date of experience: March 27, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Tara,
We are sorry to hear that your order came later then expected! We have just reached out to you directly via email to provide a resolution in regards to this! If there is anything further that you need, feel free to reply to the email sent!

Thank you,
Ryan

Thumbnail of user mikep2150
New Jersey
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Cards came out perfect and were delivered fast. Design editor was great too.

Reason I chose this business:

Had the design I wanted.

Date of experience: September 26, 2023

Thumbnail of user nickm1334
Massachusetts
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Awesome, they came out great! Can't be more happier

Date of experience: March 13, 2023

Thumbnail of user lizzied25
California
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Love the postcards we created on beautiful card stock!

Date of experience: March 13, 2023

Thumbnail of user alicep542
Colorado
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

My team liked them, great gift for end of year bowling

Reason I chose this business:

An on line search, for team gift in bowling

Date of experience: March 13, 2023

Thumbnail of user danam878
Mississippi
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

I am a new customer to Zazzle. May experience with the company was very pleasurable.

Reason I chose this business:

It was very convenient in regards to arrival time

Date of experience: March 13, 2023

Thumbnail of user lesliep567
Illinois
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Nice templates, easy customization, and fast shipping!

Reason I chose this business:

Friend recommedation

Date of experience: March 13, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Leslie,
We are very glad to hear you were happy with your recent order, that's lovely to hear! That said, we're a little unsure why you left a 1 star rating after such positive feedback. We want to make sure all is OK with your recent order, so we've reached out directly via email to assist further!

Thank you,
Ryan

Thumbnail of user randallr376
Texas
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

They got delivered MUCH faster than expected and arrived undamaged.

Very happy!

Reason I chose this business:

System for customizing mugs was much more intuitive than other vendors.

Date of experience: September 17, 2023

Thumbnail of user stephaniep1430
New York
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

I ordered bridal shower invitations for my best friend and they came out great! Shipping was quicker than expected.

Reason I chose this business:

Great patterns for invites.

Date of experience: July 21, 2022

Thumbnail of user marciar297
North Carolina
2 reviews
0 helpful votes
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August 3rd, 2023
Verified purchase

Outstanding was exactly what I expected! Delivered on time., well done!

Reason I chose this business:

Past experiences

Date of experience: August 3, 2023

Thumbnail of user tinat624
Florida
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

I haven't had a chance to use the topper yet. Thank you so much for fast delivery. Your amazing prices.

Date of experience: May 31, 2022

Thumbnail of user vanessae168
Pennsylvania
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Got the cards we order on time and they came out great!

Reason I chose this business:

Good past orders

Date of experience: August 2, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Vanessa

I glad to see that you seem satisfied with your cards but want to check if there was some other issue that wasn't shown in your review.

I will be sending you a private message here requesting your order details so that we can look into this.

I look forward to assisting you further!

Thank you,
Margaret

Thumbnail of user kennethg978
Washington
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Great transaction.appreciate the communication. Will buy again.

Date of experience: August 2, 2023

Thumbnail of user carolw1636
South Carolina
2 reviews
0 helpful votes
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May 24th, 2022
Verified purchase

Beautiful job! Our group was very pleased with the invitation quality and appearance. We will be using you again!

Reason I chose this business:

We have used it in the past for Christmas Musical Invitations at our church.

Date of experience: May 24, 2022

Thumbnail of user kerim70
Missouri
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

My poster arrived perfectly! Delivery was quicker than predicted by a week and in perfect condition! I am so happy!

Reason I chose this business:

Only place that had what I wanted

Date of experience: April 29, 2022

Thumbnail of user michelleo1127
California
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Easy ordering, discounts a plus, on time delivery. They are beautiful.

Reason I chose this business:

Plenty to choose from, good quality, and good costs.

Date of experience: January 24, 2023

Thumbnail of user sandrah280
Ohio
1 review
0 helpful votes
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June 7th, 2018

Made my life much easier and it was greatly appreciated! Will definitely buy from Zazzle again! Thank you!

Date of experience: June 7, 2018

Thumbnail of user lynnb1224
Colorado
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Easy to order received on time, invites look beautiful

Reason I chose this business:

Recommended

Date of experience: January 24, 2023

Thumbnail of user araceliv17
California
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Thank you so much, the invites are beautiful, I love them.

Date of experience: January 23, 2023

Thumbnail of user jasmined213
Michigan
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Great quality, shipped fast and looked like the photo :)

Reason I chose this business:

Found online

Date of experience: January 23, 2023

Thumbnail of user cindys530
California
3 reviews
1 helpful vote
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January 23rd, 2023
Verified purchase

Excellent quality note cards, great communication.

Reason I chose this business:

Selection and services offered

Date of experience: January 23, 2023

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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