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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
53
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,622)

Rating

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Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user nr238
Nevada
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Easy software to use! The final announcements were great!

Reason I chose this business:

Easy to use

Date of experience: April 13, 2023

Thumbnail of user nicolet1138
Utah
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

They're perfect! Super easy to edit, and fast shipping! I will definitely be ordering again in the future!

Reason I chose this business:

Just came across your website, and you had what I needed

Date of experience: August 6, 2022

Thumbnail of user lisai623
Michigan
2 reviews
0 helpful votes
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August 7th, 2022
Verified purchase

The order came in a timely manner. Looks very nice but have not used them outside so cannot review on how they hold up outdoors.

Reason I chose this business:

The only place that had what I wanted.

Date of experience: August 7, 2022

Thumbnail of user bootsf1
California
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Great design, quality printing, and quick shipping. Overall a pleasant experience.

Reason I chose this business:

You offered a design that I liked.

Date of experience: March 20, 2023

Thumbnail of user kaseyb83
Pennsylvania
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Our return address labels came quicker than expected! We loved how they turned out!

Reason I chose this business:

Because I knew they did custom return address labels.

Date of experience: September 17, 2023

Thumbnail of user lindat2271
Indiana
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

Fast quick service! Invites look exactly as pictured

Date of experience: March 8, 2023

Thumbnail of user valeriev242
Hawaii
1 review
0 helpful votes
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August 7th, 2022
Verified purchase

Zazzle offered product found no where else. The shipping was swift & arrived without breakage!
Super

Reason I chose this business:

Offered unique product.

Date of experience: August 7, 2022

Thumbnail of user heatherw1151
North Carolina
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

My invites were cute and same quickly. Shipping was definitely more than I would have liked to pay though.

Date of experience: August 6, 2022

Thumbnail of user patriciah2683
Georgia
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

They turned out so beautiful and arrived 5 days before the initial estimate! I will definitely order again.

Reason I chose this business:

The selection and price

Date of experience: August 6, 2022

Thumbnail of user me437
Florida
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

I increased font to fill space and when they came, it's tiny.

Reason I chose this business:

Mistake. Liked the style just not the quality. You had my phone number. Could have called

Date of experience: August 23, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

I am so sorry to hear about your order dissappointment. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Clare

Thumbnail of user nancyh2728
Virginia
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Just I ordered and came quickly! T shirt is nice quality.

Reason I chose this business:

They had a great shirt for a birthday gift.

Date of experience: August 23, 2023

Thumbnail of user leesas18
Arizona
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Delivery was much faster than I thought it would be

Date of experience: August 23, 2023

Thumbnail of user jessicar2615
Texas
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Awesome! Wonderful cards, timely delivery. Thank yoU!

Reason I chose this business:

We got wedding invitations through you guys also and had a good experience

Date of experience: August 23, 2023

Thumbnail of user karolel
New Jersey
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Excellent -------------------------------------------------

Date of experience: August 23, 2023

Thumbnail of user denisep1198
Kansas
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Format for invitations was easy enough to follow. Loved the choices. Arrived quickly.

Reason I chose this business:

Had what I wanted!

Date of experience: August 23, 2023

Thumbnail of user sarat659
North Carolina
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Was super easy! They came immediately after I ordered. Seriously, wonderful experience!

Date of experience: August 23, 2023

Thumbnail of user amies72
Louisiana
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

As a return customer, I am very satisfied with the service

Date of experience: August 23, 2023

Thumbnail of user marym2428
North Carolina
2 reviews
9 helpful votes
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February 9th, 2023
Verified purchase

Got my custom card delivered timely and exactly what I wanted.

Reason I chose this business:

Funny customized cards.

Date of experience: February 9, 2023

Thumbnail of user kitaw3
Texas
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

Beautiful as pictured!
Paid extra for faster shipping, delivered and no issues! Will definitely use again….

Date of experience: October 8, 2022

Thumbnail of user violetap17
New York
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

It was a great experience over all, loved my personalized invitation so much!

Date of experience: February 7, 2023

Thumbnail of user olivijas
Oklahoma
2 reviews
0 helpful votes
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June 14th, 2023
Verified purchase

Customized easily, Purchased and delivered quickly! Thank you!

Reason I chose this business:

Found best options through zazzle for what I was looking for.

Date of experience: June 14, 2023

Thumbnail of user jenniew98
Delaware
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Speedy delivery and the invitations came out just as expected!

Reason I chose this business:

Previous customer, always pleased.

Date of experience: February 13, 2023

Thumbnail of user carleyr21
Colorado
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

The app was easy to use and my wedding invitations look beautiful!

Reason I chose this business:

Great price and very affordable options for wedding invites

Date of experience: June 14, 2023

Thumbnail of user samanthav167
Georgia
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

Prompt and pretty. They were also earlier than expected, which was nice given the delays in mail lately.

Date of experience: May 8, 2022

Thumbnail of user lisam5494
Florida
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

Exactly as I pictured. Error free and nice quality.

Date of experience: June 14, 2023

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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