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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
53
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
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Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
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Reviews (10,622)

Rating

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user maiv26
California
1 review
0 helpful votes
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September 16th, 2022
Verified purchase

I ordered the carnival stickers. It was really cute and fast shipping. Only issue is that the cut was a little off and the design wasn't aligned.

Date of experience: September 16, 2022

Thumbnail of user karlab131
Florida
2 reviews
0 helpful votes
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June 9th, 2022
Verified purchase

It was easy to design my father's day card. I recieved it in a very timely manner. The directions were easy to understand. I highly recommend Zazzle.

Reason I chose this business:

It was something different.

Date of experience: June 9, 2022

Thumbnail of user donnaw1936
Texas
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

I enjoyed my exu. Took a little time to flow through the options. Worked out well. Enjoyed the experience.

Reason I chose this business:

Strolling on the internet looking for a specific item and found it on Zazzle.

Date of experience: June 21, 2022

Thumbnail of user mirab9
Netherlands
1 review
1 helpful vote
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January 7th, 2012

It took a while before the order arrived in the Netherlands (4 weeks). The calander came up to expectations.

Date of experience: January 7, 2012

Thumbnail of user ollieh43
Texas
2 reviews
0 helpful votes
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June 15th, 2022
Verified purchase

We are Elated with our Zazzle experience! Found exactly the Birthday Card we were looking for our grandgirlie! Grateful

Reason I chose this business:

We were impressed with your Black little girls 4 y ears old Birthday Cards! Grateful Again...

Date of experience: June 15, 2022

Thumbnail of user kevins2707
Florida
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Very impressed with the customizing software- Easy to use with lots of features, and the print came out great.

Date of experience: August 24, 2022

Thumbnail of user tommyo41
Louisiana
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Simply, the guy doesn't use a computer. I had to use my brother's address. My address is 412 Stratford Dr, Harahan. La *******

Reason I chose this business:

Google. Invitation First to come up

Date of experience: December 15, 2022

Thumbnail of user sharonjoyb
Massachusetts
1 review
1 helpful vote
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January 27th, 2013

I made a canster set for my son an his wife, for there new log cabin. There just what I wanted thank you.

Date of experience: January 27, 2013

Thumbnail of user amys2916
Washington
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Recieved the order in a timely fashion. Absolutely loved the wrapping paper, great quality and looked even better than in the photos online.

Date of experience: November 21, 2022

Thumbnail of user michaelk192
Texas
1 review
17 helpful votes
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October 14th, 2016

I placed a order last Friday for a custom Auburn University iPhone 7plus Otter Box phone case. Was absolutely thrilled because everywhere I have went like to bestbuy and different stores that sell that type stuff and everything I found was so boring and ugly! So I immediately placed my order with this company and paid the extra cost to have it sent 2 day air. Well like 2 days later I receive a email telling me that my order was not going to make it to me in the 2 day shipping due to the company being behind because so many orders for the new iPhones cases. I was so disappointed and sent back a email telling them if it was any longer than 3 or 4 days then just refund me my money and I'll order somewhere else. Well I got a email back fairly quick and was told that the order had been processed and they mail it next day air. I wasn't sure what to think but sure enough it was at my door on time. I absolutely love the Otter Box case that I got. The work is absolutely PERFECT, it's not just a cheap printed sticker or skin. It's made into the case itself. I am so happy and have gotten so many compliments on the case and people asking where I was able to find it. I was gladly proud to tell them the company name and web address. I would have hated to have had to wait for it but knowing what I know now after receiving it I would gladly wait 3 months if I had to. I would have just gotten a cheaper one at bestbuy till the one I ordered got here. I can't say it enough that the custom work these people do is absolutely stunning! I will without a doubt be getting gifts for family and friends from these people! I promise the quality and looks of the product I got was far beyond what I expected. So thankful I didn't order somewhere else because it would be impossible to be better than what I received! Thank you so much Zazzle!

Date of experience: October 14, 2016

Thumbnail of user frigonj
Canada
1 review
0 helpful votes
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July 20th, 2020

I sent my W8BEN form many many times but Zazzle just stopped replying to me so now I can't get my W8BEN form validated. I will edit this review if I ever get a reply from them.

Date of experience: July 20, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We would like to help, but we're unable to locate your account with the information provided. If you could kindly email social@zazzle.com, our team would be happy to assist you further!

Thank you,
Peter

Thumbnail of user danielac166
California
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

I was able to customize the invitation it was for and wasn't limited to just a quince. Very nice and exactly what the picture looked like!

Date of experience: June 7, 2022

Thumbnail of user williamk1825
Michigan
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

I bought this item for my College girlfriends upcoming Birthday and I couldn't be happier with the Unique Purchase and fast shipping.
Thank You

Reason I chose this business:

I googled Fun, Unique Items for a 60th Birthday and various products from Zazzle appeared

Date of experience: April 28, 2022

Thumbnail of user vrginial
Florida
1 review
0 helpful votes
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August 1st, 2019

Prices are reasonable. Choices are abundant. Process is simple. Quality is excellent. Why haven't you ordered? Get Zazzled!

Date of experience: August 1, 2019

Thumbnail of user dalek8
Minnesota
1 review
0 helpful votes
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January 9th, 2014

I recieved a fine product that I was completely satisfied with that showed up within the timeframe promised.

Date of experience: January 9, 2014

Thumbnail of user adrieneb1
Washington
1 review
0 helpful votes
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March 3rd, 2016

I loved everything - it was exactly what I ordered and I couldn't have been happier or more pleased.

Date of experience: February 28, 2016

Thumbnail of user janetw400
New Zealand
1 review
0 helpful votes
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April 18th, 2020

Thrilled with all aspects of my Zazzel order.
I will ordering this product again.
I love the product

Date of experience: April 18, 2020

Thumbnail of user conniew7
Mississippi
2 reviews
4 helpful votes
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October 25th, 2012

This is the best place I've seen for the type products they offer. The quality of the clothing I purchased was awsome!

Date of experience: October 25, 2012

Thumbnail of user sylviam130
Maine
1 review
0 helpful votes
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December 19th, 2018

It's a fun way to customize a gift! I am glad they had Belgian & Clidesdale & miniature horse pictures & stickers!

Date of experience: December 19, 2018

Thumbnail of user elainej72
Texas
1 review
0 helpful votes
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September 21st, 2019

I really like the quality of the items. Invites and Delites custom designed some items for me and they turned out perfect.

Tip for consumers:
Contact the shop owner for custom design information. She design any item on Zazzle and also has another shop for diy files if you like.

Products used:
Custom designed banners by Invites and Delites

Service
Value
Shipping
Returns
Quality

Date of experience: September 21, 2019

Thumbnail of user beverlyg452
North Carolina
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

Good. I'm a Movice at online invitations, but it was successful. Thank you for a quality product. And a good learning experience!

Reason I chose this business:

Guality and many choices with great variety!

Date of experience: July 31, 2022

Thumbnail of user ellenr325
Illinois
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

I wanted a card for a ten year old girl. I went online a d saw this one. She's a gymnast. I ordered it and it came in time as irimosrd.

Date of experience: April 28, 2022

Thumbnail of user deannak163
Florida
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

I love the invites, The QR Code is amazing. They look great I can't say how much i love them enough and they came early.

Reason I chose this business:

Because they looked awesome and had the QR Code option.

Date of experience: July 26, 2022

Thumbnail of user josiem94
Idaho
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

I was absolutly overwhelmed with all the tissue paper designs that are offered on zazzle! Love all the ones I ordered. Great products! Great pricing!

Reason I chose this business:

I have never delt with Zazzle. Thought I would take a chance. So glad I did! I will definitely be back.

Date of experience: August 6, 2022

Thumbnail of user erykahm1
West Virginia
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

I wanted a photo put directly onto a hat as a gag gift for a coworker, and this delivered exactly that at a reasonable price.

Reason I chose this business:

This was the only website that had what I wanted, at a reasonable price, and promised delivery in the timeframe I needed it.

Date of experience: August 10, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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