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Zazzle has a rating of 4.5 stars from 10,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.
I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.
It was good but the shipping cost was outrageous. Why do I have to enter 50 characters?
Date of experience: June 12, 2022
Easy and fast shipping. My order came in great condition and is exactly how I wanted them.
Quality products at an affordable price.
Date of experience: August 14, 2022
Good price, quality product, and delivered quickly. Thank you. I will use you again in the future.
Needed invitations quickly.
Date of experience: June 14, 2022
Just a little expensive for total cost service etc more than twice as much as the card
No local shops for this item
Date of experience: June 11, 2022
Awesome experience and fast service - made it really easy and fun to get my gifts on time!
Date of experience: June 11, 2022
Great, easy to order, Paid extra for a rush order and it came out perfect thank you
Date of experience: May 9, 2022
The order was exactly as I placed it! Wonderful experience and very pleased with the early arrival!
I've used Zazzle before and was very pleased.
Date of experience: August 26, 2022
Easy to use the edit features, came in the mail and look exactly how they do online.
My mother needed invitations for her wedding and Zazzle was the first website to pop up on Google.
Date of experience: August 24, 2022
My order was easy to place, looks just like the preview, packaged securely, delivered within a week of the ordering date, and looks GREAT!
Date of experience: May 4, 2022
I order the Minimal Leaf | Blue & White All In One Wedding Inv Invitation but they arrived and were grey. Not very festive for wedding invitations.
Date of experience: May 24, 2022
Other than the shipment being "lost" in the USPS tracking system, they were very helpful, and the order was processed in a very timely fashion.
Date of experience: December 28, 2011
They done a great job on the teeshirt that was made for me. And they have very fast shipping A+A+A+A+A+A+A+A+A+A+A+...
Date of experience: May 20, 2012
There were a couple of hickups on your side but all in all I love the custom badges. Delivery was
Date of experience: May 14, 2022
Although I love the tissue paper, it's very confusing to me what shade I will get,
And it's not always what I think it will be.
Because of the unique tissue paper selection.
Date of experience: June 24, 2022
I recently went online and ordered a t-shirt, shortly after I realized that I had made a mistake. I went back into my account {within 15 minutes of order}and tried to fix it but you can not! I had read their policy and it stated you have to cancel order then resubmit it. I tried and tried following there steps online but it did not work. I contacted them online{no phone number listed} they told me that after 1 hour has passed from order they can not do anything. I told them that I had been trying to figure it for the last hour following there steps with no results. Finally after a couple of hours I get a email saying your money can go back into your zazzle account because to go back to your pay pal account it will take up to 21 days. I "STATED" please put back into pay pal account I will wait the 21 days because I was so frustrated about the whole purchase. 2 days go bye and I get a tracking # of my canceled order! I sent to company up to 10 emails addressing this problem with NO response. Today I received my shirt that I did not want. DO NOT DO BUISNESS WITH THESE PEOPLE, THEY ARE AWFULL LIERS AND IT LIKE TRYING TO GET BLOOD OUT OF A RCK. I HAVE COPIES OF ALL MY EMAILS AND TAKING THEM TO THE ATTORNEY GENERALS OFFICE
Date of experience: September 5, 2017
Hello,
I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you directly via email to further assist you.
Thank you,
Tram
Thank u for the gorgeous save the dates. My Fiancé and I can barely wait to send them out!
Date of experience: June 20, 2022
I have never placed a negative review for any internet company before even though I have been shopping online for years. I have never found such a difficult company to deal with. I tried to pay through Paypal, but they never directed me to the Paypal site so I could choose where I wanted the funds to come from, so I had to cancel the order. I have never had a site place an order through Paypal without directing me to the Paypal site. I placed the order again, and they apparently sent a confirmation e-mail to an old e-mail address that I have not used for 6 years instead of the email address I supplied, then cancelled the order because I did not respond. The 3rd time I tried to place the order, they insisted that the billing address I gave did not match the one on file with my credit card company, even though it most certainly did match. I contacted my credit card company, and they siad that there was no problem on their end, and that they had supplied Zazzle with a phone number to call if they had any questions, but that was apparently too much trouble for Zazzle, so instead they just kept sending me emails threatening to cancel my order if I did not supply sensitive information to them via email. When I tried to phone customer support, the person I talked to said he could not help with billing issues. Even though Zazzle only gave me 48 hours to reply to their nasty emails, they couldn't respond promptly to my emails asking why they needed this information. Finally I got an email giving me a number to call for their fraud department - what fraud? - and said I must respond within 24 hours or the order would be cancelled. When I called, I repeatedly got voicemail, and no one ever reponded to the messages I left. This all seems to be some sort of scam, and the company seems to be very shady. At the very least, they have a horrible customer support department. I will never order from them again, and I would advise anyone thinking of ordering from them to try to find the products elsewhere, This is one dot com company that needs to go under.
Date of experience: April 1, 2011
Zazzle is a legitimate business. I like that they offer free shipping and most of thier items ship quickly. However Zazzle has the worst most amature content management team I have ever seen. I am an independent author who has hired illustrators to draw pictures for my books. Resently I have designed a few products with pictures from my books just for myself and my family. These pictures are based on my family members. Four different times they falsely accused me of copyright infringement and cancelled my orders that included my artwork which If they had asked me first I would have been glad to show them reciepts showing that I own the rights to the artwork I submitted.
Most upsetting was I placed 3 separate orders using pictures of a cartoon version my son playing basketball. On the basketball Jersey appeared the word Eagles which is the name of my son's high school team. Zazzle produced and sold me the first 2 items I ordered without any problem. The 3rd order I placed using the exact same picture zazzle content department cancelled the 3rd order claiming the word Eagles is trademarked. If the word Eagles is trademarked why do so many schools and companies use the word Eagles? Why did Zazzle produce and sell me 2 products previously with this exact picture? Zazzle has also messed up on several of my orders in the past causing delays in shipping orders that were supposed to arrive for Christmas or they sent me the completely wrong product. Once they sent a custom sweatshirt with profanity on it that was a completely wrong product. It was adressed to my 12 year old grand daughter it would have been disgraceful if she had opened the package Christmas morning and found the Xrated sweatshirt.
Tip for consumers:
Shop similar websites first.
Products used:
Sweatshirts, mugs, backpack, lunch bag, towels etc.
Date of experience: January 8, 2022
Hello,
We're sorry to hear that you received the wrong product while experiencing a number of delays. This is not the customer experience we strive for at Zazzle and we would love the oppertunity to make this right.
Please reach out to our customer service team for assistance.
We may be reached at social@zazzle.com, or call us at 1-888-892-9953.
We look forward to assisting you further!
Thank you,
Dylan
Tis was an EPIC place for unique shirts and other stuff that i'm semi lazy to say but more than plain clothes.
Date of experience: February 10, 2012
I have created over a half Dozen Mugs with Family pictures and the Quality of the Product and Printing has always been Excellent..
Date of experience: September 21, 2015
I ordered wedding invitations and spent a lot of money on them. I ordered the wedding invitation in a linen pearl material, the RSVP card in a linen pearl, and believed to had order the reception card in a linen pearl material. When I got my packages the Reception card was just in a standard linen card and looks very different from the other two parts of wedding bundle (standard invite and RSVP card). I called the company and was placed on hold for over 40 minutes, I was told it was my fault for ordering incorrectly and I would have to reorder. I then, attempted to order NEW Reception cards in the "linen pearl" like the other TWO cards I purchased, I had to call again because it was NOT listed on the website. I was placed on HOLD for another 40 minutes where they could not resolve the issue and I was told I would receive an email from them. I received an email shortly after that the "paper had been discontinued and there was nothing they could do"?! HORRIBLE CUSTOMER SERVICE! Now, my wedding invitations do not match, nor did they offer any help or a solution at all. They could not even point me in the right direction for help, like I different paper type that is similar?!?! On top of all of that, I order table cards the matched my invites, I order 25 table number (aka table 1, table 2, all they way to table 25.) I receive TWO sets of a quantity of 25 but all of them were Table 12. Again they told me that was somehow MY fault and you have to individually add it in 25 times. The website NEVER once explained that and again they were NO help at all. This company is horrible and have tried to ruin what should be a very happy experience!
Tip for consumers:
DO NOT USE THIS COMPANY FOR ANYTHING
Date of experience: December 23, 2014
Hello Carly. Thank you for providing your feedback regarding your recent order. We have reviewed your order and your correspondence with our CS Team. During that review, unfortunately it appears the paper type that you ordered for your invitations and RSVP cards has been discontinued and we will no longer carry that paper type. You are certainly more than welcomed to return any items you don't want per Zazzle's return policy. You also mentioned the table cards. For the table cards, they do have to be numbered individually so that you receive the numbers you want. We currently do not have an option that would automatically number the cards for you. We apologize if you were not aware of this. We show that you were able to place a new order for the correct numbered table cards. If you have any further questions or concerns, please reply to the e-mails you've received. Thank you.
Ordered a poster for Baby Shower. It was perfect and carried the theme of A Little Cutie perfectly!
It wasn’t the answer I wanted to hear, but the Rep was very nice and explained the reasons!
Just checked it out and seemed great to work with!
Date of experience: August 14, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Jenae,
We are very sorry to hear you were disappointed with the invitations you received! We've just reached out to you directly via email so that we can provide further assistance. We look forward to your response!
Thank you,
Ryan