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Zazzle has a rating of 4.5 stars from 10,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.
I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.
I didn't know that envelopes were not included... would have been helpful to know.
Date of experience: August 11, 2022
Shipping was faster than I expected. Packaged nicely and product quality was very good.
Good reviews
Date of experience: August 11, 2022
Beautiful invites, love Zazzle! They're quick and easy and always deliver the best products!
Date of experience: June 11, 2022
The postcards turned out wonderful. The website gave me several problems. Could be simplified,
Love the prices and quality of the product
Date of experience: August 15, 2022
Exactly what I wanted! Beautiful invites and the quality was great. Shipping was quick!
Date of experience: June 11, 2022
Very seamless process and finished product was as expected. Design is simple and elegant.
Date of experience: May 10, 2022
Invitations were received very quickly and accurately. They were exactly what I was expecting.
Date of experience: May 9, 2022
Excellent! I always use zazzle and have always been happy with all my order's
Date of experience: May 10, 2022
The invitations were exactly as pictured. They came quickly & they are absolutely beautiful!
Date of experience: May 10, 2022
The invitations are beautiful so very excited to send them to friends and family.
My friend suggested it.
Date of experience: September 18, 2022
The Invitations turned out better than we hoped! Cannot wait to send these out!
Date of experience: August 21, 2022
From initial search to delivery of final product, 'twas a pleasure to use Zazzle!
Had the product I desired - customizable, quick and reasonable
Date of experience: August 23, 2022
Easy to order and quick delivery. The invites were just like the online picture.
They have unique designs.
Date of experience: August 20, 2022
They're amazing doing invitations! I loved what they made for me for my wedding
Date of experience: August 24, 2022
The order was received very quickly and the invitations are perfect. Really well done!
Googled them
Date of experience: August 26, 2022
Had just what I was looking for - delivered in good time - just as described!
They had exactly what I was looking for.
Date of experience: August 26, 2022
The picture came out perfect (not pixilated) and quality of the card was great as well.
Good prices
Date of experience: September 12, 2022
Omggg. I absolutely loved my graduation invitations and so did everyone else. Thank you so much.
Date of experience: November 22, 2022
Couldn't be happier with the invites! Just perfect for the baby shower! Thank you so much!
Recommended by a friend.
Date of experience: June 11, 2022
Zazzle Failure in processing order
Placed an order on 12-8-2016
Zazzle emailed confirmation of order and posted a estimated delivery date of 12-15-2016.
This date comes and goes with NO notification from Zazzle.
I Email Zazzle customer support, and they give a lame Email saying basically they are busy, no update on my order not new estimated delivery date nothing.
I EMail them again and they email back saying their still busy and they can either cancel the order or try to expedite the order.
I EMail them back and say cancel the order I'll order my stuff in the future from Amazon, who have a better track record of delivery and history of fulfilling orders as well as communicating with customers.
My experience with Zazzle is that they have little to none customer communications feedback on backordered orders.
Don't buy from Zazzle they don't care about customer satisfaction.
Ok here it is a few days later
Zazzle contact me via Email they asked if I wanted to Cancel the order, I responded back that Yes I wanted to Cancel the Order.
A few Hours Later I received another Email that my Order has been updated and has shipped.
So I go on line and they claim to have tracking information and that the package has shipped on 12-28-2016. And when you press the USPS Tracking URL a message comes up... "Package not picked up Yet"
Today is 12-29-16 a day later and when I press on the USPS Tracking URL I still get the same message... "Package not picked up yet"
Zazzle is a complete and utter disaster... The company clearly does not want to cancel the order and has setup this BS USPS Tracking #... Clearly they have not made the ordered item and they don't wish to cancel the order.
Don't buy from Zazzle my experience have been very very negative and there is no way to get in contact with a real person to provide you with an honest answer.
Date of experience: December 28, 2016
Easy to set-up my invites and they got here sooner then I expected. They are perfect and thank you!
Easy to work with
Date of experience: April 25, 2022
A few of the cards were a bit bent at the corners but overall very pretty! Happy with them.
Ease of use.
Date of experience: September 12, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Mark,
I am so sorry to hear about your overall experience with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. If you can please message us the order id # or e-mail address used when you contacted us, we can look further into this.
I look forward to assisting you further!
Thank you,
Christine