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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,621 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
53
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,621)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user elizabethh2153
Colorado
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

It was fine, order came quickly. Was exactly what I wanted

Date of experience: June 14, 2022

Thumbnail of user jessicaw1727
Texas
2 reviews
0 helpful votes
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May 11th, 2022
Verified purchase

Fast shipping. Product just as described. Arrived on time as quoted.

Date of experience: May 11, 2022

Thumbnail of user aliciam675
California
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Product was very nice and good quality and deliver on time.

Reason I chose this business:

1st time using this company

Date of experience: August 21, 2022

Thumbnail of user josiec101
Texas
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

Easy to design the badge online. The cost was very affordable.

Reason I chose this business:

Zazzle was easy to find on the internet.

Date of experience: September 28, 2022

Thumbnail of user jd996
Michigan
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

I got this for my horses memorial.and I absolutely love it.

Reason I chose this business:

Just came acrossed it

Date of experience: June 16, 2022

Thumbnail of user nicolet1167
Louisiana
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

They were a lot smaller than I thought they would be!

Date of experience: September 28, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Nicole,

I'm sorry your tags arrived smaller than you expected. I have now reached out via email to help resolve this issue.
I look forward to assisting you further.

Kind regards,
Craig

Thumbnail of user rosalindaq3
Florida
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

The gift tag is perfect for the occasion of Housekeeping Week.

Reason I chose this business:

Easy to personalize.

Date of experience: September 19, 2022

Thumbnail of user melodyj96
Texas
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

I love Zazzle because I can always customize my own products.

Reason I chose this business:

Just saw it on line one day and I have been using it every since.

Service

Date of experience: June 16, 2022

Thumbnail of user karens4026
Rhode Island
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

The quality of the bags was poor and not as expected

Date of experience: August 27, 2022

Thumbnail of user zanniem
Tennessee
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Great product, great delivery. Thank you. I really love the invitations.

Date of experience: August 26, 2022

Thumbnail of user felicias404
Wisconsin
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Everything came as expected, easy to use website compared to others.

Date of experience: August 26, 2022

Thumbnail of user jenniferm4220
Texas
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

I love the way the invitation turned out. I will be using you all again.

Date of experience: May 4, 2022

Thumbnail of user susanw2783
Virginia
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

It was so easy and fun and I customized it to fit our day perfectly!

Date of experience: June 19, 2022

Thumbnail of user winifredd
New York
1 review
0 helpful votes
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April 5th, 2012

I was ver very pleased with my purchase. It was even more than I expected..

Date of experience: April 5, 2012

Thumbnail of user sandyc534
Ohio
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

I received exactly what I needed. Website was easy to use and product was quality.

Reason I chose this business:

Just found it when searching for invitations

Date of experience: June 18, 2022

Thumbnail of user horaciov
Georgia
1 review
0 helpful votes
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May 14th, 2012

Loved the photo options to choose from and the quality of the card were great.

Date of experience: May 14, 2012

Thumbnail of user shaleel
Florida
1 review
0 helpful votes
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June 4th, 2012

Overall, the site is simple to use and the design process is a breeze :)

Date of experience: June 4, 2012

Thumbnail of user mo213
California
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

They made it easy to design it myself. And they gave me lots of ideas.

Reason I chose this business:

All good experiences everytime I order from them.

Date of experience: June 21, 2022

Thumbnail of user donnag10
Georgia
1 review
0 helpful votes
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September 10th, 2012

Luv... Luv... my bag & buttons! Fast shipping, will order again... again... Thank You :)

Date of experience: September 10, 2012

Thumbnail of user naomid1
California
1 review
0 helpful votes
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September 1st, 2012

The whole experience was good overall. Invitations were of good quality and shipping was timely.

Date of experience: September 1, 2012

Thumbnail of user theresaw12
Virginia
1 review
0 helpful votes
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September 28th, 2014

I received exactly what I ordered. No surprises. I will be ordering more. Thank you.

Date of experience: September 25, 2014

Thumbnail of user dianes22
North Carolina
1 review
0 helpful votes
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September 12th, 2012

Made pins of my late husband for my grandchildren, then others wanted them loved them

Date of experience: September 12, 2012

Thumbnail of user justinc499
Alaska
2 reviews
0 helpful votes
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June 22nd, 2022
Verified purchase

Absolutely very very good i will order more next time very recommended to every one

Reason I chose this business:

Because it look cool the way the design

Date of experience: June 22, 2022

Thumbnail of user shalynm3
Pennsylvania
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

The whole process was very easy and it was easy to customize our Christmas cards!

Date of experience: November 14, 2022

Thumbnail of user nanetted39
Illinois
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

Always a good experience. Invitation was good quality and just what I was looking for.

Reason I chose this business:

Good quality product.

Date of experience: October 12, 2022

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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