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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,619 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,100
Neutral
53
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Product Great; Delivery Slow”

J J.
1/2/25

Cards and envelopes as expected and good quality. Paid extra for faster delivery than standard, but ended up being close to standard. Did receive a coupon for compensation. Would I use Zazzle again -- probably not and will go back to Shutterfly next year.

Date of experience: 12/23/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,619)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user jenniferh3691
Virginia
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Great quality, quick shipping, and great price! Thank you!

Date of experience: August 17, 2022

Thumbnail of user dennisc887
Florida
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

Quality was superb and delivery was quicker than expected.

Date of experience: May 10, 2022

Thumbnail of user lesleyg112
New Jersey
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

Great and easy ordering, great product arrived as described.

Date of experience: August 20, 2022

Thumbnail of user katiew471
New Jersey
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Perfect. Exactly as ordered. The colors were were vibrantly.

Reason I chose this business:

Easy to navigate.

Date of experience: June 16, 2022

Thumbnail of user paulat47
Oklahoma
2 reviews
2 helpful votes
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August 24th, 2022
Verified purchase

Ordering was easy and shipping was quick! Thank you!

Reason I chose this business:

Had a great picture of a recumbent trike on an American flag on the card. Love it!

Date of experience: August 24, 2022

Thumbnail of user gayw37
Oklahoma
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Great! Quick service and great fabric. Loved the selections.

Reason I chose this business:

Found on google

Date of experience: August 26, 2022

Thumbnail of user jenns361
Canada
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Quick and easy to choose and customize.
Delivery was also very quick.

Date of experience: June 24, 2022

Thumbnail of user lauras2952
Massachusetts
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Got it when it said it was going to arrive everything looks great with it!

Date of experience: June 24, 2022

Thumbnail of user alexandrias1
New Jersey
1 review
0 helpful votes
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September 7th, 2012

I was very pleased, I received my order quickly. I cannot wait to order again.

Date of experience: September 7, 2012

Thumbnail of user alexandrial56
Virginia
2 reviews
0 helpful votes
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June 27th, 2022
Verified purchase

Returning customer to Zazzle, I find the site easy to use and the cards easy to customize

Date of experience: June 27, 2022

Thumbnail of user brandyb306
Maine
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

Love the design and the material on the invites. They look awesome!

Reason I chose this business:

The design and price

Date of experience: December 28, 2022

Thumbnail of user carap2
Texas
1 review
0 helpful votes
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January 22nd, 2015

Very pleased with product. Very prompt shipping. Product arrived exactly as ordered

Service
Value
Shipping
Quality

Date of experience: January 19, 2015

Thumbnail of user budh50
South Carolina
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

I am very very happy when I receive thank you so much

Date of experience: July 3, 2022

Thumbnail of user connieb766
Virginia
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Late - the order arrived a day late, but it was okay. I needed it the day promised

Date of experience: October 10, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Connie,

I am so sorry to hear about your order arriving late. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,

Katie Ann

Thumbnail of user lalam27
California
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Great! Loved it and the options are great! The delivery was professional.

Date of experience: April 25, 2022

Thumbnail of user robinu44
Florida
2 reviews
0 helpful votes
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April 7th, 2022
Verified purchase

Website was easy to navigate and to use to design the invitations.

Date of experience: April 7, 2022

Thumbnail of user cindyr701
California
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Designing was easy.
Product arrived quickly.
Quality it awesome.
Love. Love. Love.

Reason I chose this business:

Family mentioned it.

Date of experience: July 23, 2022

Thumbnail of user stefaniep53
Michigan
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

Very easy to design and order, and a large variety to choose!

Date of experience: May 3, 2022

Thumbnail of user angelad1351
California
2 reviews
0 helpful votes
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April 8th, 2022
Verified purchase

I was extremely impressed with both the quality of the product and the speed of delivery.

Reason I chose this business:

Because it had the product I wanted.

Date of experience: April 8, 2022

Thumbnail of user cynthiag1235
South Carolina
1 review
0 helpful votes
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May 5th, 2022
Verified purchase

Good quality and bright colors. Ordering was easy and delivery was expedient!

Date of experience: May 5, 2022

Thumbnail of user annemarieg32
California
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

These owl baby girl wine labels were perfect for my baby shower, thanks for these!

Date of experience: May 4, 2022

Thumbnail of user amandan902
New York
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

These were Beautiful baby shower invitations
For my sisters upcoming baby shower!

Reason I chose this business:

I previously used Zazzle for my wedding invitations and save the dates!

Date of experience: August 2, 2022

Thumbnail of user megana341
Pennsylvania
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

Great product and was shipped quickly! It was exactly what was described.

Date of experience: May 8, 2022

Thumbnail of user anniep169
North Carolina
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

My order was shipped and delivery quickly. It was also well made and well printed.

Reason I chose this business:

Their pricing and variety of products.

Date of experience: August 17, 2022

Thumbnail of user robinc875
New Jersey
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

The envelopes were too Sam all we had to cut all the invitations to fit

Date of experience: June 16, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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