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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,098
Neutral
53
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Perfect!”

Annabelle W.
12/20/24

My Christmas cards came so fast & are such great quality! The card stock is super thick and the picture is so vibrant! Overall a great experience and extremely well priced. Thank you Zazzle— I'll be using you for all my card orders from now on!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,616)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (123) delivery time (57)
Thumbnail of user angieg11
Tennessee
1 review
0 helpful votes
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September 17th, 2015

Easy to order, customer service is excellent to talk to

Date of experience: September 14, 2015

Thumbnail of user tamekam46
Texas
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

Great product and Arrived Quickly. Product is quality and arrived within a week

Date of experience: December 20, 2022

Thumbnail of user lisah3181
California
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Thank you it came quick i would order here again Again thank you I appreciate it

Reason I chose this business:

I like the invitations

Date of experience: June 24, 2022

Thumbnail of user omayrah2
Texas
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

Excellent, great quality, fast delivery, great communication

Reason I chose this business:

Persinalized options

Date of experience: September 11, 2022

Thumbnail of user charlesm2680
New Jersey
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

Great job on the order and was and the way the web designed

Date of experience: September 11, 2022

Thumbnail of user richardt2104
Arizona
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

The pillow is awesome very nice. The print is perfect

Reason I chose this business:

Happy with past orders

Date of experience: December 27, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Richard,
I'm delighted to hear your throw pillow met your expectations, as did your past orders.
If there's anything else we can assist with or any issues you may have experienced, please feel free to reach us at Social@zazzle.com and we would be more than happy to help.
Kind regards,
Craig

Thumbnail of user enriqueb
California
1 review
0 helpful votes
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January 5th, 2012

The products are good, the delivery is fast. Overall, zazzle is good.

Date of experience: January 5, 2012

Thumbnail of user sherryb726
California
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

The ordering process was easy and the product was perfect.

Date of experience: October 10, 2022

Thumbnail of user jackiep364
Florida
1 review
0 helpful votes
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September 12th, 2022
Verified purchase

Good - ordered baby shower invitations for a fall baby shower

Date of experience: September 12, 2022

Thumbnail of user rachealm24
Illinois
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

The process was easy and the product was great. :)

Reason I chose this business:

Price and convenience

Date of experience: July 18, 2022

Thumbnail of user margiw3
Pennsylvania
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

Ordering was simple...delivery was speedy...love my purchase!

Reason I chose this business:

Product variety and options for personalization

Date of experience: November 22, 2022

Thumbnail of user debras1550
Indiana
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

Excellent product and Excellent service.
Thank you!

Reason I chose this business:

Internet Service

Date of experience: April 7, 2022

Thumbnail of user leannew95
Missouri
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

Love the look of the thank you cards! Great quality for the price. Thank you!

Reason I chose this business:

Seen it on the internet first and liked that there was a discount.

Date of experience: July 31, 2022

Thumbnail of user kaisham
Texas
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Website was very easy to use and easy to personalize.

Date of experience: August 4, 2022

Thumbnail of user maryurim1
Pennsylvania
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

They are really good material and they come really fast.

Date of experience: August 9, 2022

Thumbnail of user dl567
Pennsylvania
2 reviews
0 helpful votes
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August 6th, 2022
Verified purchase

Good quality card stock, and quick and simple ordering, and quick processing.

Date of experience: August 6, 2022

Thumbnail of user patrician513
Michigan
2 reviews
0 helpful votes
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August 6th, 2022
Verified purchase

The color is perfect (gray), the size is just right!

Date of experience: August 6, 2022

Thumbnail of user maritzag48
New Jersey
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Great quality, the design the colors. Love quality of the paper and envelope

Date of experience: August 15, 2022

Thumbnail of user amberm856
Iowa
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Ive ordered several times and ive loved everything ive bought.

Reason I chose this business:

They have the best invitation selection.

Date of experience: August 14, 2022

Thumbnail of user janielw
Virginia
2 reviews
0 helpful votes
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August 16th, 2022
Verified purchase

Very professional, and quick. Images were clear. Cards were professional.

Reason I chose this business:

Great layouts

Date of experience: August 16, 2022

Thumbnail of user ritae105
Texas
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Thank you. I received my order. Thank you. I received my order.

Date of experience: August 15, 2022

Thumbnail of user dawnp610
New York
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Very easy to shop. Great selection and easy to edit

Reason I chose this business:

Friends have used

Date of experience: August 26, 2022

Thumbnail of user michaelm69
New York
1 review
0 helpful votes
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February 12th, 2012

Great site. Great service and great card selection

Date of experience: February 12, 2012

Thumbnail of user amandab2439
South Dakota
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

Everything was perfect and got here in no time. Would defs order from here again.

Date of experience: June 19, 2022

Thumbnail of user caitw10
Pennsylvania
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

Great products, fast shipping, great quality products!

Date of experience: June 18, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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