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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,098
Neutral
53
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Perfect!”

Annabelle W.
12/20/24

My Christmas cards came so fast & are such great quality! The card stock is super thick and the picture is so vibrant! Overall a great experience and extremely well priced. Thank you Zazzle— I'll be using you for all my card orders from now on!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,616)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (121) delivery time (56)
Thumbnail of user shellyh220
Pennsylvania
1 review
0 helpful votes
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May 22nd, 2022
Verified purchase

Items look great! Both pieces are of quality and arrived promptly. Would order again.

Date of experience: May 22, 2022

Thumbnail of user gabriellao21
Georgia
1 review
0 helpful votes
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May 22nd, 2022
Verified purchase

Great! The graduation announcements look fantastic. My son was pleased.

Date of experience: May 22, 2022

Thumbnail of user mariam3174
California
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I loved everything about my invitation! Great job I'll be ordering more soon!

Reason I chose this business:

Love the design

Date of experience: May 28, 2022

Thumbnail of user karenn15
Pennsylvania
1 review
0 helpful votes
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March 17th, 2014

Date of experience: March 16, 2014

Thumbnail of user patriciaw2007
Connecticut
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Received my high quality invitations very promptly!

Reason I chose this business:

I found a invitation that met my needs easily.

Date of experience: May 27, 2022

Thumbnail of user amyg1404
Maryland
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Great job, love the card outline, quick turnaround time

Reason I chose this business:

Loved the card

Date of experience: May 28, 2022

Thumbnail of user brianm3040
Ohio
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Easy ordering, and timely delivery made me a very happy customer. Thank you

Reason I chose this business:

1st experience with zazzle

Date of experience: May 28, 2022

Thumbnail of user samanthat402
Maryland
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Everything was great! The invitation is perfect and absolutely adorable. Arrived quickly!

Date of experience: May 28, 2022

Thumbnail of user panaddan
Pennsylvania
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Love them so cute and looking forward to make another purchase soon

Date of experience: May 21, 2022

Thumbnail of user evelynp272
Michigan
1 review
0 helpful votes
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May 28th, 2022
Verified purchase
Reason I chose this business:

Used it before

Date of experience: May 28, 2022

Thumbnail of user lisad2474
Texas
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Graduation announcements rush order filled! Thank you!

Date of experience: May 21, 2022

Thumbnail of user virginiad769
Florida
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Great quality and service! I have received a lot of positive feedback

Date of experience: May 28, 2022

Thumbnail of user josieg56
Oregon
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Beautiful work! Came within a week of ordering. Will be buying again!

Date of experience: May 28, 2022

Thumbnail of user kimberlyg1244
Pennsylvania
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Beautiful printing and options
Prompt delivery
Very happy customer!

Reason I chose this business:

Have consistent positive experience

Date of experience: May 26, 2022

Thumbnail of user teenan8
Florida
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Design was very nice and came much quicker than expected

Date of experience: May 26, 2022

Thumbnail of user connieb786
South Dakota
1 review
0 helpful votes
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November 16th, 2022
Verified purchase

Easy to order and fast service. Love the invitations!

Date of experience: November 16, 2022

Thumbnail of user chriss58
Canada
1 review
0 helpful votes
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January 5th, 2012

An unbelievable amount of items to put your "personal touch" on.

Date of experience: January 5, 2012

Thumbnail of user megk
New Jersey
2 reviews
0 helpful votes
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February 21st, 2012

Very satisfied, quick delivery (high shipping cost though)

Date of experience: February 21, 2012

Thumbnail of user suzannel1
Delaware
1 review
0 helpful votes
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February 4th, 2012

Product as described on website and arrived in timely manner - thanks!

Date of experience: February 4, 2012

Thumbnail of user stephanieg39
California
1 review
0 helpful votes
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December 20th, 2015

Zazzle is the best! I just want to personalize everything because of this website.

Date of experience: December 17, 2015

Thumbnail of user yvettet
New York
1 review
0 helpful votes
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February 14th, 2012

My order of buttons was received in a timely fashion and looked awesome!

Date of experience: February 14, 2012

Thumbnail of user jennifert1823
Oregon
1 review
0 helpful votes
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May 1st, 2022
Verified purchase

The invitations arrived on time, are high quality, and gorgeous!

Date of experience: May 1, 2022

Thumbnail of user kimd12
Alabama
1 review
0 helpful votes
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January 23rd, 2012

Great products and very easy to use. My order turned out more beautiful than expected!

Date of experience: January 23, 2012

Thumbnail of user cherylt638
Tennessee
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

It was easy to customize the invitations. Arrived ahead of schedule!

Date of experience: May 4, 2022

Thumbnail of user adrianah68
California
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

I'm a little frustrated bc i dont have any use for this tag.

Date of experience: April 29, 2022

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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