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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,031
Neutral
50
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,539)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (121) delivery time (56)
Thumbnail of user lijiam
California
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

I loved it! The colors blend very nicely to create such a beautiful image.

Date of experience: May 12, 2022

Thumbnail of user janinem189
Ohio
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

Needed a last minute birthday card, came out great and super fast!

Date of experience: May 11, 2022

Thumbnail of user anishad5
Washington
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

My wedding invitations came earlier than expected. I'm so happy with the quality and design.

Date of experience: May 11, 2022

Thumbnail of user isab12
Arizona
2 reviews
0 helpful votes
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May 11th, 2022
Verified purchase

Product was shipped in timely manner and as expected.

Date of experience: May 11, 2022

Thumbnail of user marthac1209
New York
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

Our invitations arrive ahead of schedule. They look great!

Reason I chose this business:

I found Zazzle through a Google search.

Date of experience: April 19, 2023

Thumbnail of user laniw16
North Carolina
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

Everything was great! I am super Happy with my order!

Date of experience: May 11, 2022

Thumbnail of user kathys1918
Michigan
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

Everything went smoothly and the invitations look great.

Date of experience: May 11, 2022

Thumbnail of user svitlanal1
Colorado
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

The invitations were delivered faster then was estimated. So happy with quality and pricing

Date of experience: May 11, 2022

Thumbnail of user cristinac210
Arizona
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

Received as ordered. Smooth process. I would recommend this vendor.

Date of experience: May 11, 2022

Thumbnail of user emilyc1060
Texas
1 review
0 helpful votes
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October 30th, 2022
Verified purchase

Webb Paige is extremely user friendly easy ordering process and my invitations came in early!

Reason I chose this business:

Great products and easy ordering process

Date of experience: October 30, 2022

Thumbnail of user sheenam130
New Jersey
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

The communion invitations that I ordered were beautiful! Thanks Zazzle!

Date of experience: April 19, 2023

Thumbnail of user dorisi124
Missouri
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Very good company, the quality was just as expected!

Date of experience: August 17, 2022

Thumbnail of user esmeraldae19
Washington
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Everything was spelled correctly, overall pleased.

Date of experience: August 15, 2022

Thumbnail of user karena1780
Georgia
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

Good. I got the tags fast, web site was easy to use.

Reason I chose this business:

They came up on Google with the theme I was looking for.

Date of experience: August 15, 2022

Thumbnail of user theronp8
Virginia
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Excellent experience. Will continue to use Zazzle for invitations.

Reason I chose this business:

Previously used.

Date of experience: August 17, 2022

Thumbnail of user stephenb563
New York
3 reviews
0 helpful votes
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August 17th, 2022
Verified purchase

Awesome experience.
Very fast delivery, and beautiful quality.

Date of experience: August 17, 2022

Thumbnail of user suzanneg366
Georgia
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Perfect for our 16 yr olds birthday party. They were fantastic! Thank you!

Reason I chose this business:

Friend referred me to your site.

Date of experience: August 14, 2022

Thumbnail of user nicolej1139
South Dakota
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Poster board turned out beautifully! Great quality!

Date of experience: March 6, 2023

Thumbnail of user garyb1941
Washington
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Got exactly what I ordered and the delivery was quick

Reason I chose this business:

I just seen something I liked so I got it

Date of experience: August 14, 2022

Thumbnail of user loriw741
Texas
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Very pleased with the end product. Would highly recommend.

Date of experience: August 16, 2022

Thumbnail of user amberc814
Indiana
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

I love being able to customize the designs so they are perfect for me

Reason I chose this business:

So many options.

Date of experience: March 6, 2023

Thumbnail of user sz37
New Jersey
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

No issues looks perfect and came at a reasonable time

Date of experience: August 14, 2022

Thumbnail of user lisethp1
Connecticut
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Fast shipping and delivered exactly what I ordered. Excellent experience.

Date of experience: August 14, 2022

Thumbnail of user elizabethj1374
New York
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Great looking first communion invite. Nice quality paper. Very happy.

Date of experience: March 6, 2023

Thumbnail of user tinaw727
Idaho
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

The wedding invitations I ordered turned out great. Beautiful colors to boot.

Thank you.

Reason I chose this business:

The website popped up and it was marketable feature. Many options to choose from were limitless. Very professional.

Date of experience: August 14, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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