• Bookmark

    Zazzle

2024 SITEJABBER AWARD

Zazzle

Write a Review

Overview

Zazzle has a rating of 4.5 stars from 10,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,031
Neutral
50
Negative
59
View ratings trends
338
See all photos
How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,539)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (121) delivery time (56)
Thumbnail of user michaelaw62
Oklahoma
1 review
0 helpful votes
  • Send Message
May 15th, 2022
Verified purchase

Everything looks great! My daughter loves the dinosaur cards

Date of experience: May 15, 2022

Thumbnail of user maryk570
Michigan
3 reviews
2 helpful votes
  • Send Message
May 14th, 2022
Verified purchase

Very pleased. Expensive but worth it. Came on time and packaged well.

Date of experience: May 14, 2022

Thumbnail of user travism412
Georgia
1 review
0 helpful votes
  • Send Message
May 14th, 2022
Verified purchase

Received the cards in a timely manner and they looked great.

Date of experience: May 14, 2022

Thumbnail of user morgans330
Virginia
1 review
0 helpful votes
  • Send Message
May 14th, 2022
Verified purchase

Design was easy and they arrived before expected delivery date. Awesome!

Date of experience: May 14, 2022

Thumbnail of user rachels1226
Kentucky
1 review
0 helpful votes
  • Send Message
May 14th, 2022
Verified purchase

Fast shipping & exactly as shown in design! Invitations were gorgeous.

Date of experience: May 14, 2022

Thumbnail of user danac517
North Carolina
1 review
0 helpful votes
  • Send Message
May 14th, 2022
Verified purchase

Super cute designs. Delivery was sooner than expected.

Date of experience: May 14, 2022

Thumbnail of user stacyo75
Texas
1 review
0 helpful votes
  • Send Message
May 14th, 2022
Verified purchase

Beautiful invites for my son, great product, and fast delivery

Date of experience: May 14, 2022

Thumbnail of user lorig610
North Carolina
1 review
0 helpful votes
  • Send Message
May 14th, 2022
Verified purchase

Beautiful invitations. Arrived in a timely manner.

Date of experience: May 14, 2022

Thumbnail of user lesterr16
New Jersey
1 review
0 helpful votes
  • Send Message
April 14th, 2015

Ordered wedding invitations and was very impressed. My fiance absolutely loved them.

Date of experience: April 11, 2015

Thumbnail of user chelseas291
Tennessee
1 review
0 helpful votes
  • Send Message
August 17th, 2022
Verified purchase

Really great quality product. Glad I found you all!

Date of experience: August 17, 2022

Thumbnail of user lindat2271
Indiana
1 review
0 helpful votes
  • Send Message
March 8th, 2023
Verified purchase

Fast quick service! Invites look exactly as pictured

Date of experience: March 8, 2023

Thumbnail of user sophieb215
Tennessee
1 review
0 helpful votes
  • Send Message
August 17th, 2022
Verified purchase

They came out perfect! I would definitely order again from here

Reason I chose this business:

It was so easy to use

Date of experience: August 17, 2022

Thumbnail of user lauriew402
Washington
1 review
0 helpful votes
  • Send Message
August 18th, 2022
Verified purchase

Fast shipping, thank you for your prompt service, I would buy from again

Date of experience: August 18, 2022

Thumbnail of user elizabethb2705
California
1 review
0 helpful votes
  • Send Message
August 17th, 2022
Verified purchase

Delivered quickly and just what I ordered
Good quality

Reason I chose this business:

Have been using Zazzle wuite awhile unique items good quality

Date of experience: August 17, 2022

Thumbnail of user peggyw364
Texas
2 reviews
0 helpful votes
  • Send Message
August 17th, 2022
Verified purchase

Used Zazzle to make my friends wedding luncheon very personal and fun.

Reason I chose this business:

I’ve known about Zazzle for years.

Date of experience: August 17, 2022

Thumbnail of user teresat839
New York
1 review
0 helpful votes
  • Send Message
March 8th, 2023
Verified purchase

My daughters 1st birthday invitations came out so cute! The service was really fast as well.

Date of experience: March 8, 2023

Thumbnail of user gabrielaz24
Texas
1 review
0 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

Amazing service, friendly design and edit tools. Thank you so much Zazzle!

Date of experience: May 13, 2022

Thumbnail of user lianad21
Canada
1 review
0 helpful votes
  • Send Message
March 8th, 2023
Verified purchase

Excellent! Thanks for great service from
Start to finish!

Reason I chose this business:

I likes the selection

Date of experience: March 8, 2023

Thumbnail of user brittanyf295
Utah
1 review
0 helpful votes
  • Send Message
August 16th, 2022
Verified purchase

Fantastic, no issues, easy to customize, looked good. And came quickly.

Date of experience: August 16, 2022

Thumbnail of user blairl40
California
1 review
0 helpful votes
  • Send Message
August 17th, 2022
Verified purchase

Is about how creative this invitation once. Outstanding work. Thank You.

Date of experience: August 17, 2022

Thumbnail of user jessibelc
Florida
1 review
0 helpful votes
  • Send Message
August 16th, 2022
Verified purchase

Quality, print, color everything is perfect i love it

Reason I chose this business:

Is the best app for invitation

Date of experience: August 16, 2022

Thumbnail of user shirleya822
Arizona
1 review
0 helpful votes
  • Send Message
August 16th, 2022
Verified purchase

My delivery arrived earlier than expected and was complete.

Reason I chose this business:

Found best design and lead time.

Date of experience: August 16, 2022

Thumbnail of user karonw14
Arkansas
1 review
0 helpful votes
  • Send Message
August 17th, 2022
Verified purchase

Love my fabric! And it was delivered faster that I expected!

Reason I chose this business:

It had the products I wanted.

Date of experience: August 17, 2022

Thumbnail of user kaylaf233
Tennessee
1 review
0 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

Love! Everything I expected! Can't wait to send them out. Definitely be ordering again!

Date of experience: May 13, 2022

Thumbnail of user novp1
Washington
1 review
0 helpful votes
  • Send Message
August 17th, 2022
Verified purchase

Easy, quick, no snags along the way. Would use again if there is another product I want.

Reason I chose this business:

Had a product I liked that I didnt see anywhere else.

Date of experience: August 17, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

How do I know I can trust these reviews about Zazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zazzle?