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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,523 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.8%
Positive
2,033
Neutral
50
Negative
61
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,523)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (320) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user ericam641
Indiana
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Great product and delivery was fast! Bold colors! Very nice products!

Date of experience: June 12, 2023

Thumbnail of user bonnieh609
Texas
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Order came quickly and I was very satisfied with it. They had lots of cute formats to choose from.

Date of experience: July 26, 2022

Thumbnail of user arleenb26
New Jersey
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Fine - no issues with design or delivery. Order was correct

Reason I chose this business:

Previous experience

Date of experience: April 27, 2023

Thumbnail of user anap504
California
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

It was easy to order, customize and use the e-invitation.

Reason I chose this business:

The designs are pretty.

Date of experience: March 11, 2023

Thumbnail of user kathleenk1280
Massachusetts
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Cute, good quality invitations. I will definitely use Zazzle again.

Date of experience: May 19, 2022

Thumbnail of user michaelz1097
California
1 review
0 helpful votes
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September 21st, 2022
Verified purchase

The invitations looked as expected and they arrived on time. Good job!
Thank you!

Reason I chose this business:

We found the invitation we liked and the price was ok.

Date of experience: September 21, 2022

Thumbnail of user rochelleh122
Alaska
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Received my Christmas Cards. They came in great shape.

Reason I chose this business:

Saw the ad and the price

Date of experience: November 10, 2022

Thumbnail of user monicam1161
Pennsylvania
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

Invitations came in before date given at purchase and they are beautifully designed!

Date of experience: March 8, 2023

Thumbnail of user meleahw2
Georgia
1 review
0 helpful votes
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September 21st, 2022
Verified purchase

Easy to order and beautiful cards. Arrived in a timely manner.

Date of experience: September 21, 2022

Thumbnail of user daniellew643
New Jersey
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

The website is user friendly. So, I always received products within a week.

Date of experience: August 19, 2022

Thumbnail of user micheleh628
Florida
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

Our item was exactly as designed, shipped promptly and great quality.

Date of experience: August 20, 2022

Thumbnail of user denar63
Florida
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

Very happy with invitations. Did a beautiful job. Affordable

Reason I chose this business:

Couldnt find the type of invitations I was looking for anywhere else

Date of experience: August 20, 2022

Thumbnail of user renees797
Ohio
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

The site was very useful friendly would recommend to everyone

Date of experience: August 20, 2022

Thumbnail of user crystals679
California
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

These were absolutely perfect. Ordered matching RSVP's.

Reason I chose this business:

Design popped up on Pinterest

Date of experience: August 20, 2022

Thumbnail of user samanthaw792
Minnesota
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

So much fun, easy to personalize. Will definitely use in the future!

Reason I chose this business:

Ease of use

Date of experience: February 7, 2023

Thumbnail of user kellyb1680
Ohio
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

Cute design and very fast shipping. Received in days.

Date of experience: August 18, 2022

Thumbnail of user khylab1
New Jersey
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

Didn't take long to receive. The process was easy!

Date of experience: August 2, 2022

Thumbnail of user tanad17
Pennsylvania
1 review
0 helpful votes
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September 21st, 2022
Verified purchase

Great cards, nice quality, shipped fast. Super impressed with them and everyone loves the design!

Date of experience: September 21, 2022

Thumbnail of user kristiea4
Utah
2 reviews
0 helpful votes
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September 21st, 2022
Verified purchase

Came even quicker than estimated, unique gift, good quality!

Reason I chose this business:

One-of-a-kind, personalized gift

Date of experience: September 21, 2022

Thumbnail of user pattid141
Alabama
1 review
0 helpful votes
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March 30th, 2022
Verified purchase

Perfect, just what I requested. The quality was great and very affordable.

Date of experience: March 30, 2022

Thumbnail of user jamiel671
Indiana
1 review
0 helpful votes
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September 24th, 2022
Verified purchase

Fast & perfect! The look awesome! Exactly what I was looking for.

Date of experience: September 24, 2022

Thumbnail of user elisew63
Michigan
1 review
0 helpful votes
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March 30th, 2022
Verified purchase

Products came quickly and accurately. Would definitely place another order.

Date of experience: March 30, 2022

Thumbnail of user marymargaretb6
North Carolina
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Excellent customer experience. Easy to order and high quality

Reason I chose this business:

Large selection. Self service is easy

Date of experience: August 1, 2022

Thumbnail of user eileenp229
Florida
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Awesome experience

Very happy with hat. My husband was thrilled

Reason I chose this business:

Unique items

Date of experience: December 30, 2022

Thumbnail of user jessd175
Arizona
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

It took me about five minutes to find the perfect elopement design and was MUCH less work than I anticipated!

Date of experience: July 31, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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